HP Color LaserJet 2840 User Manual
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ProblemCauseSolution More than one sheet feeds at one time.The media tray might be overloaded.Remove some of the media from the tray. See Loading trays. The media might be wrinkled, folded, or damaged.Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. Device does not pull media from the media input tray.The device might be in manual feed mode.●If Manual feed appears on the device control-panel display, press E NTER to print the job. ●Verify...
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ProblemCauseSolution Pages did not print.The device might not be pulling media correctly.See Media-handling problems. The media is jamming in the device.Clear the jam. See Clearing jams. The USB cable might be defective or incorrectly connected. ●Disconnect the USB cable at both ends and reconnect it. ●Try printing a job that has printed in the past. ●Try using a different USB cable. Other devices are running on your computer.The device might not share a USB port. If you have an external hard drive or...
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Scan problems This section helps you identify and resolve scanning problems. Solving scanned image problems Use the table below to solve image-scan issues. ProblemCauseSolution The scanned image is of poor quality.The original might be a second- generation photo or picture.●To eliminate the patterns, try reducing the size of the image after scanning. ●Print the scanned image to see if the quality is better. ●Verify that your resolution and color settings are correct for the type of scan job that you are...
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ProblemCauseSolution Part of the image did not scan.The original might have been loaded incorrectly.Use the media guides when you load the originals into the ADF. See To load originals into the automatic document feeder (ADF). A colored background might be causing images in the foreground to blend into the background.Try adjusting the settings before you scan the original or enhancing the image after you scan the original. See Scanner resolution and color. The original is longer than 381 mm (15...
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ProblemCauseSolution The scan takes too longThe resolution or color level is set too high.Change the resolution and color level settings to the correct settings for your job. See Scanner resolution and color. The software is set to scan in color.The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the device software Help...
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Solving scan-quality problems ProblemCauseSolution Blank pagesThe original might have been loaded upside down.In the automatic document feeder (ADF), put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be scanned on top of the stack. On the flatbed scanner, place the original document face- down with the upper-left corner of the document at the lower- right corner of the glass. Too light or darkThe resolution and color levels may be set...
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Copy problems This section helps you identify and resolve copying problems. Preventing problems The following are a few simple steps you can take to improve copy quality: ●Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ●Use quality originals. ●Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR application. See Loading documents to scan for...
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ProblemCauseSolution Vertical white or faded stripes appear on the copy.The media might not meet HP specifications.Use media that meets HP specifications. See Media specifications. One or more print cartridges might be low.Replace any low print cartridges. See Changing a print cartridge. Unwanted lines appear on the copy.Tray 1 might not be placed correctly.Verify that tray 1 is in place. The flatbed scanner or the ADF glass might be dirty.Clean the flatbed scanner or the ADF glass. See To clean the...
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ProblemCauseSolution Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture- proof wrapping. The paper has variability from one side to the other.Turn the paper over. Excessive curlThe paper is too moist, has the wrong grain direction, or is of short-grain constructionOpen the rear output bin, or use long-grain paper. The paper varies from side-to- side.Turn the paper over. Jamming, damage to deviceThe paper has cutouts or perforations.Use paper that is free of...
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ProblemCauseSolution Device does not pull media from the media input tray.The device might be in manual feed mode.●If Manual feed appears on the device control-panel display, press E NTER to print the job. ●Verify that the device is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged.Contact HP Customer Care. See Service and support or the support flyer that came in the device box. The paper-length adjustment control in tray 2 (HP Color LaserJet 2840 all-in-one...