HP C4280 User Manual

							
3.Click  Print Cartridge Ordering Information .
The print cartridge reorder numbers appear.
4. Click  Order Online .
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
Order other supplies
To order other supplies, such as HP Photosmart Software, a copy of the Setup Guide or
other printed documentation, or other custom er-replaceable parts, call the phone number
for your country/region.
Country/regionNumber for ordering
Asia Pacific (except for Japan)65 272 5300
Australia1300 721 147
Europe+49 180 5 290220 (Germany)
+44 870 606 9081 (U.K.)
New Zealand0800 441 147
South Africa+27 (0)11 8061030
U.S. and Canada1-800-474-6836 (1-800-HP-INVENT)
To order supplies in other countries/regions not listed in the table, go to www.hp.com/
support . If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
NOTE: At this time, some portions of the HP Web site are available in English only.
Chapter 12
78 Shop for printing supplies
Shop for printing supplies
 
						

							
13 Troubleshooting
This section contains the following topics:
•
Troubleshooting tips
•
Hardware setup troubleshooting
•
Software installation troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
Copy troubleshooting
•
Scan troubleshooting
•
Errors
Troubleshooting tips
This section contains the following topics:
•
Communication problems over a USB connection
•
Information on print cartridges
•
Information on paper
•
Clear paper jams
•
Troubleshoot print cartridges
•
View the Readme file
Communication problems over a USB connection
If the HP All-in-One and computer are not communicating with each other, try the
following:
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Check that the HP All-in-One does not have a paper jam.
• Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any objects
that are blocking the print carriage, including any packing materials. Turn the HP All-
in-One off and then turn it on again.
• Check that the HP All-in-One print queue is not paused. If it is, choose the appropriate
setting to resume printing. For more information about accessing the print queue, see
the documentation that came with the operating system installed on your computer.
• Look at the  On button located on the top of the HP All-in-One. If it is not lit, the HP All-
in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-
One and plugged into a power outlet. Press the  On button to turn on the HP All-in-
One.
Troubleshooting 79
Troubleshooting
 
						

							
•Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to see if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
• Make sure your computer is USB ready.  Some operating systems, such as Windows
95 and Windows NT, do not support USB connections. Check the documentation that
came with your operating  system for more information.
• Check the connection from the HP All-in-One  to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the HP All-in-One. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn the HP All-in-One off and then on again.
• If you are connecting the HP All-in-One through a USB hub, make sure the hub is
turned on. If the hub is on, try connecting directly to your computer.
• Check other printers or scanners. You migh t need to disconnect older products from
your computer.
• Try connecting the USB cable to another USB port on your computer. After you check
the connections, try restarting your computer. Turn the HP All-in-One off and then on
again.
• If necessary, remove the software you installed with the HP All-in-One and then install
it again.
For more information, see:
•“
Uninstall and reinstall the software” on page 94
•“
Find more information” on page 11
Information on print cartridges
For best results, use HP print cartridges. Refilled print cartridges might damage the
HP All-in-One. The following tips help maintain HP print cartridges and ensure consistent
print quality.
• Keep all print cartridges in the original sealed packages until they are needed.
• Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
Chapter 13
80 Troubleshooting
Troubleshooting
 
						

							
•Do not reattach the protective tape once it has been removed from the print cartridge.
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge
in the HP All-in-One immediately after removing the plastic tape. If this is not possible,
store it in a print cartridge protector or airtight plastic container.
• HP recommends that you do not remove the print cartridges from the HP All-in-One
until you have replacement print cartridges available to install.
• Turn off the HP All-in-One from the control panel. Do not turn off the device by turning
off a power strip or unplugging the power cord from the HP All-in-One. If you
improperly turn off the HP All-in-One, the print carriage does not return to the correct
position and the print cartridges can dry out.
• Do not open the print cartridge door unless necessary. This exposes the print
cartridges to air, which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the
HP All-in-One will recap the print cartridges to protect them from exposure to air.
• Clean the print cartridges when you notice a significant decrease in print quality.
TIP: You might notice a decrease in print quality if the print cartridges have not
been used for a long time.
• Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life
of the cartridges.
• Handle print cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems. If print quality is poor right after
cartridge installation, allow half an hour for the print cartridge to recover.
For more info rmation, see:
“
Troubleshoot print cartridges” on page 83
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP Premium papers are designed for the best quality results. In addition, follow
these tips:
• Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Troubleshooting tips 81
Troubleshooting
 
						

							
•Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity. Use HP Premium Plus photo paper for maximum performance.
Clear paper jams
If the HP All-in-One has a paper jam, first check the rear door.
If the jammed paper is not in the rear rollers, check the front door.
To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the door
by pulling it away from the HP All-in-One.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press  Start Copy Black  or Start Copy Color  to continue the current job.
To clear a paper jam from the front door
1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door.
Chapter 13
82 Troubleshooting
Troubleshooting
 
						

							
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
3. Close the print cartridge door.
4.Press  Start Copy Black  to continue the current job.
Troubleshoot print cartridges
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. Do the following:
To troubleshoot print cartridges
1.Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts  or ink nozzles.
Make sure the clear plastic tape has been remove d. If it is still covering the ink nozzles,
gently remove the clear plastic tape by using the pink pull tab. Make sure you do not
remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Troubleshooting tips 83
Troubleshooting
 
						

							
2.Reinsert the print cartridge by sliding it forward into the slot. Then push the print
cartridge forward until it  clicks into the socket.
3.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
4. If the problem persists, print a self-test report to determine if there is a problem with
the print cartridges.
This report provides useful information abo ut your print cartridges, including status
information.
5. If the self-test report shows a problem, clean the print cartridges.
6. If the problem persists, clean the copper-c olored contacts of the print cartridges.
7. If you are still experiencing problems with printing, determine which print cartridge is
experiencing the problem and replace it.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
The Printer Toolbox  appears.
2. Click the  Estimated Ink Level  tab.
The estimated ink levels for the print cartridges appear.
Chapter 13
84 Troubleshooting
Troubleshooting
 
						

							
To print a self-test report
1.Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the  Cancel button and then press the  Start Copy Color button.
The HP All-in-One prints a self-test repor t, which might indicate the source of the
printing problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem with
the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
The Printer Toolbox  appears.
3. Click the  Device Services  tab.
Troubleshooting tips 85
Troubleshooting
 
						

							
4.Click  Clean the Print Cartridges .
5. Follow the prompts until you are satisfied with the quality of the output, and then
click  Done .
If copy or print quality still seems poor after you clean the print cartridges, try cleaning
the print cartridge contacts before replacing the affected print cartridge.
To clean the print cartridge contacts
1. Turn on the HP All-in-One and open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP All-in-One.
3. Lightly press down on the print cartridge to release it, and then pull it toward you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-
in-One for more  than 30 minutes.
4.Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8.Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks
into place.
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
HP All-in-One.
Chapter 13
86 Troubleshooting
Troubleshooting
 
						

							
To replace the print cartridges
1.Make sure the HP All-in-One is on.
CAUTION: If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. You might damage the HP All-in-One if the print cartridges are not
docked safely when you  try to remove them.
2.Make sure you have letter or A4 unused plain white paper loaded in the input tray.
3. Open the print cartridge door.
The print carriage moves to the far right side of the HP All-in-One.
4.Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge from
the slot on the right.
1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black and photo print cartridges
5.Pull the print cartridge toward you out of its slot.
6. If you are removing the black print cartridge in order to install the photo print cartridge,
store the black print cartridge in the print cartridge protector or an airtight plastic
container.
Troubleshooting tips 87
Troubleshooting