HP C4280 User Manual

							
7.Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
CAUTION: Do not touch the copper-colored co ntacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
8. Slide the new print cartridge forward into the empty slot. Then gently push the upper
part of the print cartridge forwar d until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
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9.Close the print cartridge door.
If you installed a new print cartridge, the HP All-in-One prints a print cartridge
alignment page.
10. When prompted, ensure plain white paper is loaded in the input tray, then press the
button next to  OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
11. Place the page print side down on the scanner glass and then press the button next
to OK  to scan the page.
When the  On button stops flashing, the alignment is complete and the page can be
removed.
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking  Start, pointing to  Programs or All
Programs , pointing to  HP, pointing to  Photosmart C4200 All-in-One series , and then
clicking  Readme .
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP All-in-One software CD-ROM.
Hardware setup troubleshooting
This section contains hardware troubleshooting information for the HP All-in-One.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
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4.Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The HP All-in-One will not turn on
•
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
The HP All-in-One will not turn on Cause: The HP All-in-One is not properly connected to a power supply.
Solution:
• Make sure the power cord is firmly connected to both the HP All-in-One and the
power adapter. Plug the power cord into a grounded power outlet, surge protector,
or power strip.
1Power connection
2Power cord and adapter
3Grounded power outlet
•If you are using a power strip, make sure the power strip is on. Or, try plugging
the HP All-in-One directly into a grounded power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the HP All-in-One into a switched outlet, make sure the switch is
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
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Cause:You pressed the  On button too quickly.
Solution: The HP All-in-One might not respond if you press the  On button too
quickly. Press the  On button once. It might take a few minutes for the HP All-in-One
to turn on. If you press the  On button again during this time, you might turn the device
off.
CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with
my computer
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before prompted can cause errors.
Solution: You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.
Once you have installed the  software, connecting your computer to the HP All-in-One
with a USB cable is straightforward. Simply plug one end of the USB cable into the
back of your computer and the other into the back of the HP All-in-One. You can
connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came  with the HP All-in-One.
Software installation troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-
in-One software.
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This section contains the following topics:
•
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
•
The minimum system  checks screen appears
•
A red X appears on the USB connect prompt
•
I received a message that an unknown error has occurred
•
Some of the buttons are missing in the HP Solution Center
•
The registration screen does not appear
•
The HP Digital Imaging Monitor does not appear in the system tray
•
Uninstall and reinstall the software
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Cause: The installation failed to run automatically.
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows  Start menu, click  Run.
2. In the  Run dialog box, enter  d:\setup.exe, and then click  OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
The minimum system checks screen appears
Cause: Your system does not meet the mi nimum requirements to install the
software.
Solution: Click Details  to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Cause: Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
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Solution:
To retry the plug and play
1.Verify that the control panel overlay is firmly attached, unplug the HP All-in-One
power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3.Click  Retry  to retry the plug and play setup. If this does not work, continue to the
next step.
4. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again.
• Do not attach the USB cable to a keyboard or non-powered hub.
• Verify that the USB cable is 3 mete rs (9.8 feet) or less in length.
• If you have several USB de vices attached to your computer, you might want
to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
6. Open the HP Solution Center and check for the appropriate buttons for your
device (such as  Make Copies). If the buttons do not appear, remove the software
and then reinstall it.
For more info rmation, see:
“
Uninstall and reinstall the software” on page 94
I received a message that an unknown error has occurred
Cause: The source of the error is unknown.
Solution: Try to continue with the installation. If that does not work, stop and then
restart the installation, and follow the directions on the screen. If an error occurs, you
might need to uninstall and then reinstall the software. Do not simply delete the HP All-
in-One application files from your computer. Make sure to remove them properly using
the uninstall utility provided when you installed the software that came with the HP All-
in-One.
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For more information, see:
“
Uninstall and reinstall the software” on page 94
Some of the buttons are missing in the HP Solution CenterCause: The installation might not be complete.
Solution: If the appropriate buttons for your device (such as  Make Copies) do not
appear, your installation might not be complete, and you might need to uninstall and
then reinstall the software. Do not simply delete the HP All-in-One application files
from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group.
For more information, see:
“
Uninstall and reinstall the software” on page 94
The registration screen does not appear
Cause: The registration screen did not launch automatically.
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
C4200 All-in-One series , and then clicking Product Registration .
The HP Digital Imaging Monitor  does not appear in the system tray
Cause: The installation might not be complete.
Solution: If the HP Digital Imaging Monitor  does not appear in the system tray
(normally located at the lo wer-right corner of the deskt op), start the HP Solution
Center.
If the appropriate buttons for your device (such as  Make Copies) do not appear, your
installation might not be complete, and you might need to uninstall and then reinstall
the software. Do not simply delete the HP All-in-One application files from your hard
drive. Make sure to remove them properly using the uninstall utility provided in the
HP All-in-One program group.
For more information, see:
“
Uninstall and reinstall the software” on page 94
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not  simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
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To uninstall from a Windows computer, method 1
1.Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One
to your computer until after you have reinstalled the software.
2. On the Windows  taskbar, click Start, Programs  or All Programs , HP , Photosmart
C4200 All-in-One series , Uninstall .
3. Follow the onscreen instructions.
4. If you are asked whether you would like to remove shared files, click  No.
Other programs that use these files might not work properly if the files are deleted.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-
ROM drive, and follow the onscreen instructions and the instructions provided in the
Setup Guide that came with the HP All-in-One.
7. After the software is installed, connect the HP All-in-One to your computer.
8. Press the  On button to turn the HP All-in-One on.
After connecting and turning on the HP All-in-One, you might have to wait several
minutes for all of the Plug and Play events to complete.
9. Follow the onscreen instructions.
To uninstall from a Windows computer, method 2
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
1.On the Windows  taskbar, click Start, Settings , Control Panel .
2. Double-click  Add/Remove Programs .
3. Select  HP Photosmart All-In-One Driver Software , and then click Change/
Remove .
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your  computer’s CD-ROM drive and then start
the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
To uninstall from a Windows computer, method 3
NOTE: Use this method if  Uninstall is not available in the Windows Start menu.
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1.Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. Disconnect the HP All-in-One from your computer.
3. Select  Uninstall  and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the HP All-in-One before restarting
your computer. Do not connect the HP All-in-One to your computer until after you
have reinstalle d the software.
5.Start the Setup program for the HP All-in-One again.
6. Select  Install.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that
came with the HP All-in-One.
When the software installation is complete, the  HP Digital Imaging Monitor icon appears
in the Windows system tray.
To verify that the software is properly installed, double-click the  HP Solution Center icon
on the desktop. If the HP Solution Center shows the appropriate buttons for your device
(such as  Make Copies ), the software has been properly installed.
Print quality troubleshooting
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
•Replace refilled or empty cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see  “
Set the paper type for printing” on page 31  and “Choose
papers for printing and copying” on page 18 .
• Print and evaluate a self-test.
For more information, see  “
Print a self-test report” on page 64.
If the self-test shows a defect, try the following:
• Clean the print cartridges automatically. For more information, see  “
Clean the
print cartridges” on page 72.
• If you are missing lines when you print, clean the electrical contacts. For more information, see  “
Clean the area around the ink nozzles” on page 74 .
• Replace the print cartridge.  For more information, see “
Replace the print
cartridges” on page 67 .
• If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at 
www.hp.com/
support .
This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
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•The printout has a horizontal band of distortion near the bottom of the page
•
Colors run into each other on the printout
•
Printouts or copies have horizontal streaks or lines
•
Printouts or copies are faded or have dull colors
•
Printouts or copies  seem blurry or fuzzy
•
Printouts or copies have vertical streaks
•
Printouts or copies are slanted or skewed
•
Paper is not picked up from the input tray
Ink is bleeding or smearing Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The print cartridges need to be cleaned.
Solution: Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
For more information on print cartridges, see  “
Troubleshoot print cartridges”
on page 83 .
Cause:The paper is too close to the print cartridge during printing.
Solution: If the paper is too close to the print cartridge during printing, the ink might
be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not too
wrinkled.
Ink is not filling the text or graphics completely
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see  “
Troubleshoot print cartridges”
on page 83 .
Cause:The print paper type setting is incorrect.
Solution: Change the paper type setting to match the type of paper loaded in the
input tray. The HP All-in-One automatically detects the paper type for plain and photo
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