HP C4280 User Manual

							
The printout is blankCause: The original is placed incorrectly on the glass.
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The print cartridges need to be cleaned or might be out of ink.
Solution: Check the estimated ink levels remain ing in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on  print cartridges, see “
Troubleshoot print cartridges”
on page 83 .
A borderless copy has white space around the edges
Cause: You are trying to make a borderless copy of a very small original.
Solution: When you make a borderless copy of a very small original, the HP All-in-
One enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause: You are trying to make a borderless copy without using photo paper.
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Solution:Use photo paper to make borderless copies.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
•
Text format is incorrect
•
Text is incorrect or missing
•
The scan feature does not work
Scan halts Cause: The computer system resources might be low.
Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer
and then turn it back on.
If this does not work, try changing the scan to a lower resolution in the software.
Scan fails
Cause: The computer is not turned on.
Solution: Turn on your computer.
Cause:Your computer is not connected to the HP All-in-One by a USB cable.
Solution: Connect your computer to the HP All-in-One with a standard USB cable.
For more information, see the Setup Guide.
Cause: The HP Photosmart Software might not have been installed.
Solution: Insert the HP Photosmart installation CD and install the software.
For more information, see the Setup Guide.
Cause: The HP Photosmart Software is installed, but is not running.
Solution: Start the software you installed with the HP All-in-One and try scanning
again.
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NOTE:To check to see whether the software is running, right-click on the  HP
Digital Imaging Monitor  icon in the system tray at  the far right of the Windows
taskbar. Pick a devi ce in the list, and then click  Display Status.
Scan fails because of insufficient computer memory
Cause: Too many applications are running on your computer.
Solution: Close all applications that are not in  use. This includes applications that
run in the background, such as screen savers and virus checkers. If you turn off your
virus checker, remember  to turn it back on after you finish your scan.
If this problem occurs frequently, or if you encounter memory problems while using
other applications, you might need to add more memory to your computer. See the
user guide that came with your computer for more information.
Scanned image is blank Cause: The original is placed incorrectly on the glass.
Solution: Load your original print side down on the right front corner of the glass.
Scanned image is incorrectly cropped
Cause: The software is set to automatically crop scanned pictures.
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Scanned image has incorrect page layout
Cause: The automatic cropping feature in the software is changing the page layout.
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Solution:Turn off autocropping in the softwa re to retain the page layout.
Scanned image shows dotted lines instead of text
Cause: If you use the  Text image type to scan text that you plan to edit, the scanner
might not recognize color text. The  Text image type scans at 300 x 300 dpi, in black
and white.
If you are scanning an original that has graphics or artwork surrounding the text, the
scanner might not recognize the text.
Solution: Make a black-and-white copy of the original and then scan the copy.
Text format is incorrect
Cause: The scan document settings are incorrect.
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the  software. It maintains complex layouts, such
as multiple columns from a newsletter, by pu tting the text in different frames (boxes)
in the destination application.  In the software, select the correct format so that the
scanned text layout and formatting are retained.
Text is incorrect or missing
Cause: The brightness is not set correctly.
Solution: Adjust the brightness in the software, and then rescan the original.
Cause:Debris might be stuck on the glass or on the back of the document lid. This
can cause poor-quality scans.
Solution: Turn off the HP All-in-One, unplug the power cord, and use a soft cloth
to wipe the glass and the back of the document lid.
For more information, see:
•“
Clean the lid backing” on page 64
•“
Clean the glass” on page 63
Cause: The scan document settings are not set to the correct optical character
recognition (OCR) language. The  OCR language tells the software how to interpret
the characters it sees in the original image. If the  OCR language does not match the
language in the original, the scanned text might be incomprehensible.
Solution: Select the correct OCR language in the software.
NOTE:If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-ins ert the software disk and select OCR under
the  Custom  installation options.
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See the documentation that came with Readiris, or whichever OCR software you use,
for information on how to select the OCR language.
The scan feature does not work
Cause: There are several reasons why a scan does not occur:
• The computer is turned off.
• The HP All-in-One is not properly connected to the computer with a USB cable.
• The software that came with the HP All-in-One is not installed or is not running.
Solution:
• Turn the computer on.
• Check the cables that connect the HP All-in-One to your computer.
• Restart your computer. If that does not help, install or reinstall the software that
came with the HP All-in-One.
Errors
If the HP All-in-One has an error, the lights on the device might flash, or an error message
might appear on the display of the HP All-in-One or your computer screen.
This section contains the following topics:
•
Device messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Print cartridge messages
Device messages
The following is a list of device-related error messages:
•
Firmware revi sion mismatch
•
Mechanism error
•
Memory is full
•
Scanner failure
Firmware revision mismatch Cause: The revision number of the HP All-in-One firmware does not match the
revision number of the software.
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
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Mechanism errorCause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 82
Cause: The print carriage is blocked.
Solution: Lower the print cartridge door to access the print carriage area. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
the HP All-in-One off and then turn it on again.
Memory is full
Cause: The document you are copying has exceeded the memory of the HP All-in-
One.
Solution: Try making fewer copies at a time.
Scanner failure
Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.
Solution: Turn off the HP All-in-One and then turn it on again. Restart your
computer and then try to scan again.
If the problem persists, try plugging the power cord directly into a grounded power
outlet rather than a surge protector or power strip. If the problem continues, contact
HP support. Go to 
www.hp.com/support . If prompted, choose your country/region,
and then click  Contact HP for information on calling for technical support.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
Unreadable files. NN files could not be read
•
Photos not found
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•File not found
•
File format not supported
•
Invalid file name
•
Supported file types for the HP All-in-One
•
File corrupted
Error reading or writing the file Cause: The HP All-in-One software could not open or save the file.
Solution: Check to see if you have the right folder and file name.
Unreadable files. NN files could not be read
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card  in the HP All-in-One. If this does not work,
retake the photos with your  digital camera. If you already transferred the files to your
computer, try printing those files by using the HP Photosmart Software. The copies
might not be damaged.
Photos not found
Cause: Some of the files on the inserted memory card or attached storage device
are damaged.
Solution: Reinsert the memory card, or connect the storage device to the HP All-
in-One. If this does not work, retake the photos with your digital camera. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged.
Cause: There are no photos found on the memory card.
Solution: Take some photos with your digital  camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
File not found
Cause: There is not enough available memory  on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
File format not supported
Cause: The HP Photosmart software did not recognize or support the file format of
the image you are trying to open or save. If th e file extension indicates it is a supported
file type, the file might be corrupted.
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Solution:Open the file in another application, and save it in a format that the
HP Photosmart software recognizes.
For more information, see:
“
Supported file types for the HP All-in-One” on page 125
Invalid file name
Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
Supported file types for the HP All-in-One
The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF,
JPG, PCD, PCX, and TIF.
File corrupted
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP  All-in-One. If this does not work,
retake the photos with your digital camera. If you already transferred the files to your
computer, try printing those files by using the HP Photosmart Software. The copies
might not be damaged.
Cause: The file system is corrupted.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card  is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
General user messages
The following is a list of messages related to common user errors:
•
Cannot crop
•
Memory card error
•
Disconnected
•
Out of disk space
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
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•Card is not fully inserted
•
Card is damaged
Cannot crop Cause: The computer does not have enough memory.
Solution: Close all unnecessary applications. (This includes applications that run
in the background, such as screensavers  and virus checkers). Try restarting your
computer to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Solution: Empty the Recycle Bin on your desktop . You might also need to remove
files from the hard disk; for example, delete temporary files.
Memory card error
Cause: There are two or more memory cards inserted into the HP All-in-One at the
same time.
Solution: Remove all but one memory card. The HP All-in-One reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinse rt it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Disconnected
Cause: Several situations can cause this error message to appear.
• Your computer is not turned on.
• Your computer is not connected to the HP All-in-One.
• The software that came with the HP All-in-One was not installed correctly.
• The software that came with the HP All-in-One is installed, but it is not running.
Solution: Make sure your computer is turned on and is connected to the HP All-in-
One. Also make sure you in stalled the software that came with the HP All-in-One.
For more information, see:
“
Communication problems over a USB connection” on page 79
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Out of disk spaceCause: There is not enough available memory on your computer to perform the
task.
Solution: Close some applications and try the task again.
Card access error
Cause: There are two or more memory cards inserted into the HP All-in-One at the
same time.
Solution: Remove all but one memory card. The HP All-in-One reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: You have inserted a Compact Flash memory card backwards or upside
down.
Solution: Remove the memory card and reinse rt it correctly. The label of the
Compact Flash card faces up and should be readable as you insert it into the slot.
Cause: You have not fully inserted the memory card.
Solution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Use only one card at a time
Cause: Multiple memory cards are inserted in the HP All-in-One.
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Card is inserted incorrectly Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label faces up and the contacts are
facing the HP All-in-One, and then push the card forward into the appropriate slot until
the Photo light turns on.
If the memory card is not inserted properly, the HP All-in-One will not respond and
the green Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Card is not fully inserted
Cause: The card is not fully inserted.
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