Hitachi Storage Navigator Modular 2 User Guide

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Hitachi Storage Navigator Modular 2 User’s Guide
Table 10-2:  Summary of Account Types and Conventions 
for Account Names 
Type of 
Account
Account Names
CommentsDevice 
ManagerNavigator 2AMS 2000
Default system system root These are the product defaults that 
users do not have to create. They 
are used only when starting the 
products. Their password should be 
changed, and a new, public (admin) 
account should be created and used 
for actually functioning as an 
administrator...

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Hitachi Storage Navigator Modular 2 User’s Guide
Example of using the different account types
In the example below, a user is logged in to Navigator 2 as admin4hds to 
access the storage system using Account Authentication.
Next, an Account Authentication user called AddArray was created on the 
AMS 2000 Family storage system. All three view and modify rights must be 
assigned to this user. 

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Hitachi Storage Navigator Modular 2 User’s Guide
Finally, log into Device Manager using system/manager (or admin4hds 
and its password), add the storage system, and enter the AddArray 
credentials in the Add Arrays window. 

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Hitachi Storage Navigator Modular 2 User’s Guide
In this scenario, the unique AddArray account on the AMS 2000 Family 
storage system is used solely for coordinating with Device Manager when 
adding the storage system in Device Manager. For managing an AMS 2000 
Family storage system, create a different account on the storage system, 
such as adminAMS2500 or bsmith. 

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Hitachi Storage Navigator Modular 2 Configuration Guide
11
Troubleshooting
In the unlikely event you encounter a problem installing, 
configuring, or using Navigator 2, refer to the troubleshooting 
suggestions in this chapter to identify and resolve the problem.
The topics covered in this chapter are:
ˆIf the Installation Fails on a Windows Operating System
ˆCollecting Trace Information
ˆFirmware Troubleshooting
ˆList of Failure Codes 

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Hitachi Storage Navigator Modular 2 Configuration Guide
If the Installation Fails on a Windows Operating System
Data Execution Prevention (DEP) is a Windows security feature intended to 
prevent an application or service from executing code from a non-
executable memory region. DEP perform checks on memory to prevent 
malicious code or exploits from running on the system by shut down the 
process once detected. However, DEP can accidentally shut down legitimate 
processes, like your...

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Hitachi Storage Navigator Modular 2 Configuration Guide
Collecting Trace Information
When you contact Hitachi Technical Support for help with a problem you are 
having with the Hitachi AMS 2000 Family storage system, Technical Support 
might request that you collect trace and debug information using Navigator 
2. 
To collect trace information
1. Log in to Navigator 2:
http://:23015/
StorageNavigatorModular/
  OR
https://:23016/StorageNavigatorModular/
2. Go to the Explorer pane and...

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Hitachi Storage Navigator Modular 2 Configuration Guide
Firmware Troubleshooting
The following sections provide troubleshooting recommendations if you 
encounter a problem when upgrading the storage system firmware.
DMES01EA05 Message Appears During Firmware Upgrade
If the following message appears during a firmware upgrade: 
DMES01EA05: The firmware has been downloaded to the system drives, but 
some system drives could not be used. The subsystem can be used. 
and the processing ends...

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Hitachi Storage Navigator Modular 2 Configuration Guide
Figure 11-3:  Update Firmware Window
Upgrading Firmware When the Storage System Has a Warning 
Status
If Navigator 2 shows that the storage system has a warning status (see 
Figure 11-4), use the following procedure to perform the firmware update 
procedure.
To upgrade firmware when a warning status occurs
1. Check the checkbox next to the storage system, as shown in Figure 11-
4, and click Show & Configure Array.
NOTE:This...

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Hitachi Storage Navigator Modular 2 Configuration Guide
Figure 11-4:  Warning Status in Navigator 2
2. Under Common Array Tasks, check the firmware version shown next 
to Firmware in the Summary area. The A in the firmware version 
indicates the firmware is for the Hitachi AMS 2000 Family storage 
system.
3. Click Update Firmware (see Figure 11-5). The Update Firmware 
window in Figure 11-6 appears.
Figure 11-5:  Common Storage System Tasks Area with Update 
Firmware Circled