Hitachi Storage Navigator Modular 2 User Guide

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Hitachi Storage Navigator Modular 2 User’s Guide
Table 10-2:  Summary of Account Types and Conventions 
for Account Names 
Type of 
Account
Account Names
CommentsDevice 
ManagerNavigator 2AMS 2000
Default system system root These are the product defaults that 
users do not have to create. They 
are used only when starting the 
products. Their password should be 
changed, and a new, public (admin) 
account should be created and used 
for actually functioning as an 
administrator within the product.
Public/Admin admin4hds admin4hds n/a To be created by users. admin4hds 
is an example of an account name. 
In this case, admin4hds must exist 
in both Device Manager and 
Navigator 2 so they can 
communicate.
The Device Manager user (i.e., the 
user logged in as admin4hds) must 
have Navigator 2 modify privileges 
assigned to him in Navigator 2 to 
get cooperative Navigator 2 
functionality (drop-down menus) in 
Device Manager-MC (main console) 
for the AMS 2000 Family storage 
system.
Account 
Authentication 
for storage 
system adminn/a n/a AddArray 
or 
adminAMS2500 
or 
bsmithThe account name AddArray is 
created on the AMS 2000 Family 
storage system. A user logs into 
Navigator 2, registers an AMS 2000 
Family storage system, and creates 
this account name on the AMS 2000 
Family storage system. This 
particular account name is created 
on the storage system solely for the 
purpose of adding it into Device 
Manager. 
To administer and manage the 
storage system, create a different 
account name such as 
adminAMS2500, bsmith, etc. 
						

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Hitachi Storage Navigator Modular 2 User’s Guide
Example of using the different account types
In the example below, a user is logged in to Navigator 2 as admin4hds to 
access the storage system using Account Authentication.
Next, an Account Authentication user called AddArray was created on the 
AMS 2000 Family storage system. All three view and modify rights must be 
assigned to this user. 
						

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Finally, log into Device Manager using system/manager (or admin4hds 
and its password), add the storage system, and enter the AddArray 
credentials in the Add Arrays window. 
						

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Hitachi Storage Navigator Modular 2 User’s Guide
In this scenario, the unique AddArray account on the AMS 2000 Family 
storage system is used solely for coordinating with Device Manager when 
adding the storage system in Device Manager. For managing an AMS 2000 
Family storage system, create a different account on the storage system, 
such as adminAMS2500 or bsmith. 
						

							Troubleshooting11–1
Hitachi Storage Navigator Modular 2 Configuration Guide
11
Troubleshooting
In the unlikely event you encounter a problem installing, 
configuring, or using Navigator 2, refer to the troubleshooting 
suggestions in this chapter to identify and resolve the problem.
The topics covered in this chapter are:
ˆIf the Installation Fails on a Windows Operating System
ˆCollecting Trace Information
ˆFirmware Troubleshooting
ˆList of Failure Codes 
						

							11–2Troubleshooting
Hitachi Storage Navigator Modular 2 Configuration Guide
If the Installation Fails on a Windows Operating System
Data Execution Prevention (DEP) is a Windows security feature intended to 
prevent an application or service from executing code from a non-
executable memory region. DEP perform checks on memory to prevent 
malicious code or exploits from running on the system by shut down the 
process once detected. However, DEP can accidentally shut down legitimate 
processes, like your Navigator 2 installation. 
If your management console runs Windows Server 2003 SP1 or Windows XP 
SP2 or later, and your Navigator 2 installation fails, disable DEP.
To disable DEP
1. Click Start, and then click Control Panel.
2. Click System.
3. In the System Properties window, click the Advanced tab.
4. In the Performance area, click Settings and then click the Data 
Execution Prevention tab.
5. Click Turn on DEP for all programs and services except those I 
select.
6. Click Add and specify the Navigator 2 installer HSNM2-xxxx-W-GUI.exe, 
where xxxx varies with the version of Navigator 2. The Navigator 2 
installer HSNM2-xxxx-W-GUI.exe is added to the list.
7. Click the checkbox next to the Navigator 2 installer HSNM2-xxxx-W-
GUI.exe and click OK. 
						

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Collecting Trace Information
When you contact Hitachi Technical Support for help with a problem you are 
having with the Hitachi AMS 2000 Family storage system, Technical Support 
might request that you collect trace and debug information using Navigator 
2. 
To collect trace information
1. Log in to Navigator 2:
http://:23015/
StorageNavigatorModular/
  OR
https://:23016/StorageNavigatorModular/
2. Go to the Explorer pane and click Arrays.
3. In the Arrays area, check the status and serial number of the storage 
system where the failure occurred (see Figure 5-1 on page 5-3).
4. Click the Collect Trace button at the top-right area of the Failure List 
window.
Figure 11-1:  Collect Trace Button
NOTE:If entering an IPv6 address in your Web browser, enter the URL in 
brackets. Example: http://[xxxx]:23015/StorageNavigatorModular 
						

							11–4Troubleshooting
Hitachi Storage Navigator Modular 2 Configuration Guide
Firmware Troubleshooting
The following sections provide troubleshooting recommendations if you 
encounter a problem when upgrading the storage system firmware.
DMES01EA05 Message Appears During Firmware Upgrade
If the following message appears during a firmware upgrade: 
DMES01EA05: The firmware has been downloaded to the system drives, but 
some system drives could not be used. The subsystem can be used. 
and the processing ends during the firmware update, the firmware update 
has not completed. If this happens:
1. Click Update Firmware under Common Array Tasks (see Figure 11-
2).
2. When the Update Firmware window appears (see Figure 11-3 on 
page 11-5), select Update Firmware from the Basic tab, use the 
Browse button to select the downloaded firmware file, and click the OK 
button.
3. Follow the instructions in the next window that appears.
Figure 11-2:  Common Storage System Tasks Area with Update 
Firmware Circled 
						

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Hitachi Storage Navigator Modular 2 Configuration Guide
Figure 11-3:  Update Firmware Window
Upgrading Firmware When the Storage System Has a Warning 
Status
If Navigator 2 shows that the storage system has a warning status (see 
Figure 11-4), use the following procedure to perform the firmware update 
procedure.
To upgrade firmware when a warning status occurs
1. Check the checkbox next to the storage system, as shown in Figure 11-
4, and click Show & Configure Array.
NOTE:This procedure requires all host I/O operations to stop. 
						

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Figure 11-4:  Warning Status in Navigator 2
2. Under Common Array Tasks, check the firmware version shown next 
to Firmware in the Summary area. The A in the firmware version 
indicates the firmware is for the Hitachi AMS 2000 Family storage 
system.
3. Click Update Firmware (see Figure 11-5). The Update Firmware 
window in Figure 11-6 appears.
Figure 11-5:  Common Storage System Tasks Area with Update 
Firmware Circled