Hitachi Storage Navigator Modular 2 User Guide

							Troubleshooting11–7
Hitachi Storage Navigator Modular 2 Configuration Guide
Figure 11-6:  Update Firmware Window
4. Under Update operation, click Transfer Firmware (see Figure 11-6).
5. Click the Browse button next to Update file and select the firmware 
file.
6. Click OK. The Update Firmware confirmation window appears.
7. Read the information in the window. Then check Yes, I have read the 
above warning and want to transfer the firmware.
8. Click the Confirm button to proceed. 
9. When a window indicates that the firmware has been transferred, click 
Close to close the window.
10. Stop all host I/O.
11. Power off the storage system, then power it on again.
12. Using Navigator 2, go to the Common Array Tasks and confirm that the 
firmware version shown in the Summary area is the one you installed 
(see Figure 11-5 on page 11-6).
List of Failure Codes
In the unlikely event your storage system encounters a failure, Storage 
Navigator Modular 2 displays an Alarm Information window with a failure 
message, failure code, and, if appropriate, ordering information for a failed 
part. Each failure code begins with one of the following prefixes:
•WSA
•WSB
•WSC
•WSD 
						

							11–8Troubleshooting
Hitachi Storage Navigator Modular 2 Configuration Guide
If you receive such an error code, please refer to Table 11-1 on page 11-9. 
						

							Troubleshooting11–9
Hitachi Storage Navigator Modular 2 Configuration Guide
Table 11-1:  Failure Codes 
Failure 
Code 
Prefix
Content of Failure
WSAxxxCritical error occurred with the original tray. Please contact HDS Support 
at support.hds.com.
WSBxxxCritical error occurred with the original tray. Please contact HDS Support 
at support.hds.com.
WSC10xAn error occurred with a SAS drive in the first spare drive slot. Please 
follow the instructions in the Alarm Information screen.
WSC11xAn error occurred with a SATA drive in the first spare drive slot. Please 
follow the instructions in the Alarm Information screen.
WSD10xAn error occurred with a SAS drive in the second spare drive slot. Please 
follow the instructions in the Alarm Information screen.
WSD11xAn error occurred with a SATA drive in the second spare drive slot. Please 
follow the instructions in the Alarm Information screen. 
						

							11–10Troubleshooting
Hitachi Storage Navigator Modular 2 Configuration Guide 
						

							Upgrading Navigator 2A–1
Hitachi Storage Navigator Modular 2 User’s Guide
A
Upgrading Navigator 2
This appendix describes how to upgrade the Navigator 2 software 
to a newer version on a host running one of the Navigator 2-
supported operating systems.
The topics covered in this appendix are:
ˆBefore you start
ˆUpgrading Navigator 2 on Windows operating systems
ˆUpgrading Navigator 2 on Solaris operating systems
ˆUpgrading Navigator 2 on Linux operating systems 
						

							A–2Upgrading Navigator 2
Hitachi Storage Navigator Modular 2 User’s Guide
Before you start
If you will be upgrading Navigator 2 using a secure HTTPS connection, use 
the following procedure to set the server certificate and private key after 
completing the update.
To set the server certificate and private key
1. Create the directory used to output a private key.
2. Stop the services for Navigator 2 and then stop the service of 
HiCommand Suite Common Components (see Stopping Hitachi Storage 
Command Suite common components on page 10-17).
3. Create a private key using the hcmdssslc command:
a. Open the command prompt (terminal console for Unix) and move to 
the following directory.
For Windows: 
For Unix: 
b. Issue the following command line. The underlined part indicates one 
of the following key bit lengths: 512, 1024, or 2048.
For Windows: 
For Unix: 
 
The following shows an execution example:  \Base\bin
/Base/httpsd/sslc/bin
hcmdssslc genrsa -out c:\ca\httpsdkey.pem 
sslc genrsa -out /ca/httpsdkey.pem 
hcmdssslc genrsa -out c:\ca\httpsdkey.pem 2048 
Loading entropy into random state - unable to load random state 
warning, not much extra random data, consider using the -rand option 
Generating 2 prime RSA private key, 2048 bit long modulus 
..................................................................+++++ 
...........+++++
e is 65537 (0x10001) 
						

							Upgrading Navigator 2A–3
Hitachi Storage Navigator Modular 2 User’s Guide
4. Create a Certificate Signing Request (CSR) by issuing the following 
command line:
For Windows: 
For Unix: 
The following shows an execution example: 
c. Submit the created csr file (httpsd.csr, in the above example) to 
the CA (Certificate Authority) and obtain the signed certificate.
Even if you do not submit the csr file or obtain the signed certificate 
file from the CA, you can correspond to SSL by creating the 
certificate file with your signature using the hcmdssslc (sslc for 
Unix) command. In this case, however, the warning window appears 
at the time of the initial window display of Navigator 2, and when the 
applet launches.
To create a self-signed certificate file, include the hcmdssslc 
command (sslc command for Unix) in the following command line:
hcmdssslc req -config C:\Program Files\HiCommand\Base\httpsd 
sslc\bin\demoCA\sslc.cnf
              -new -key c:\ca\httpsdkey.pem -out c:\ca\httpsd.csr
/sslc req -config /opt/HiCommand/Base/httpsd/sslc/bin/demoCA/sslc.cnf
           -new -key ca/httpsdkey.pem -out /ca/httpsd.csr
Using configuration from C:\Program 
Files\HiCommand\Base\httpsd\sslc\bin\demoCA\ 
sslc.cnf 
You will be prompted to enter information to incorporate 
into the certificate request. 
This information is called a Distinguished Name or a DN. 
There are many fields however some can remain blank. 
Some fields have default values. 
Enter ., to leave the field blank. 
----- 
Country Name (2 letter code) []:us 
State or Province Name (full name) []:California 
Locality Name (eg, city) []:San Jose 
Organization Name (eg, company) []:Hitachi 
Organizational Unit Name (eg, section) []:Hitachi 
Common Name (eg, YOUR name) []:Hitachi 
Email Address []:
Please enter the following extra attributes 
to be sent with your certificate request 
A challenge password []: 
An optional company name []: 
						

							A–4Upgrading Navigator 2
Hitachi Storage Navigator Modular 2 User’s Guide
For Windows: 
For Unix: 
5. Using a text editor, open the httpsd.conf file in \Base\httpsd\conf and edit it as follows:
a. Remove # from the following underlined lines, which are commented 
out by default, and change the values of SSLCertificateFile and 
SSLCertificateKeyFile.
b. Specify the signed certificate file obtained from the CA for 
SSLCertificateFile and the full path of the private key file created 
in step 3 for SSLCertificateKeyFile.
The contents of the file are shown below:
6. Start the Navigator 2 service and then start the service for the Hitachi 
Storage Command Suite Common Components (see Stopping Hitachi 
Storage Command Suite common components on page 10-17).
For instances where Navigator 2 shows the storage system has a warning 
status, see Upgrading Firmware When the Storage System Has a Warning 
Status on page 11-5.
hcmdssslc x509 -in c:\ca\httpsd.csr -out c:\ca
ewcert.pem -reg -signkey
c:\ca\httpsdkey.pem -days 365
c:\ca\httpsd.csr: CSR to CA
c:\ca
ewcert.pem: self-signed certificate
c:\ca\httpsdkey.pem: key file
./sslc x509 -in /ca/httpsd.csr -out /ca/newcert.pem -reg -signkey
 /ca/httpsdkey.pem -days 365
SSLSessionCacheSize 0
#Listen 23016
#Listen [::]:23016
#
#  ServerName s1j-orca2xp
#  SSLEnable
#  SSLProtocol SSLv3 TLSv1
#  SSLRequireSSL
#  SSLCertificateFile C:/ca/httpsd.pem
#  SSLCertificateKeyFile C:/ca/httpsdkey.pem
#  SSLCACertificateFile C:/Program #Files/HiCommand/Base/httpsd/conf/
ssl/cacert/anycert.pem
#  SSLSessionCacheTimeout 3600
# 
						

							Upgrading Navigator 2A–5
Hitachi Storage Navigator Modular 2 User’s Guide
Upgrading Navigator 2 on Windows operating systems
To upgrade Navigator 2 on a Navigator 2-supported Windows 
operating system
1. Insert the Hitachi Storage Navigator Modular 2 installation CD-ROM into 
the management console’s CD/DVD-ROM drive.
Installation starts automatically and the Welcome window appears.
Figure A-1:  Navigator 2 Welcome Window
2. Click Next. The Confirm stopping the services window appears. 
						

							A–6Upgrading Navigator 2
Hitachi Storage Navigator Modular 2 User’s Guide
Figure A-2:  Confirm stopping the services Window
3. Click Next. The Confirm before updating window appears.
Figure A-3:  Confirm before updating Window