Handspring Visor Edge Handheld User Guide

							Appendix A Page 233
Appendix A
Maintaining Your Handheld
This chapter provides information on the following:
nProper care of your Visor™ Edge handheld computer
nProlonging battery life
nResetting your handheld
Caring for your handheld
Your handheld is designed to be rugged and reliable and to provide 
years of trouble-free service. Please observe the following general tips 
when using your handheld:
nTake care not to scratch the screen of your handheld. Keep the 
screen clean. When working with your handheld, use the supplied 
stylus or plastic-tipped pens intended for use with a touch-
sensitive screen. Never use an actual pen or pencil or other sharp 
object on the surface of the handheld screen.
nYour handheld is not waterproof and should not be exposed to 
rain or moisture. Under extreme conditions, water may enter the 
circuitry through the front panel buttons. In general, treat your 
handheld as you would a pocket calculator or other small 
electronic instrument.
nThe touch-sensitive screen of your handheld contains a glass 
element. Take care not to drop your handheld or subject it to any 
strong impact. Do not carry your handheld in your back pocket: if 
you sit on it, the glass may break.
nProtect your handheld from temperature extremes. Do not leave 
your handheld on the dashboard of a car on a hot day, and keep it 
away from heaters and other heat sources.
nDo not store or use your handheld in any location that is extremely 
dusty, damp, or wet.
nUse a soft, damp cloth to clean your handheld. If the surface of the 
handheld screen becomes soiled, clean it with a soft cloth 
moistened with a diluted window-cleaning solution. 
						

							Page 234  Maintaining Your Handheld
Battery considerations
Please note the following considerations when using the rechargeable 
battery in your handheld:
nUnder normal conditions, your handheld battery should provide 
one to two weeks of use between charges. You can conserve 
battery life by changing the Auto-off setting that automatically 
turns the handheld off after a period of inactivity, and by 
minimizing use of the backlight feature. See “General preferences” 
in Chapter 9 and “Using the backlight” in Chapter 1 for more 
information.
nIf the battery becomes low in the course of normal use, an alert 
appears on the handheld screen describing the low battery 
condition. If this alert appears, place your handheld in the cradle 
to charge the battery.
nIf the battery drains to the point where your handheld does not 
operate, it stores your data safely for about two weeks. In this case, 
there is enough residual energy in the battery to store the data, but 
not enough to turn on your handheld. If your handheld does not 
turn on when you press the power button, you should charge the 
battery immediately.
nIf you leave a drained battery in your handheld for an extended 
period of time, you can lose all of the stored data. If this happens, 
charge the battery and use the reset button to reset your handheld. 
(See “Resetting your handheld” later in this chapter for details.) 
After you reset your handheld, perform a HotSync operation to 
restore the data from your computer.  
						

							Appendix A Page 235
Resetting your handheld
Under normal circumstances, you will not have to use the reset 
button. On rare occasions, however, your handheld may no longer 
respond to buttons or the screen. In this case, you need to perform a 
reset to get your handheld running again.
Performing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over 
again. All records and entries stored in your handheld are retained 
with a soft reset. After a soft reset, the Welcome screen appears, 
followed by the General Preferences screen (to set time and date). 
To perform a soft reset:
nUse the tip of an unfolded paper clip (or similar object without
 a 
sharp tip) to gently press the reset button inside the hole on the 
back panel of your handheld. 
						

							Page 236  Maintaining Your Handheld
Performing a warm reset
A warm reset bypasses system extensions on your handheld, such as 
HackMaster hacks or system patches. Performing a warm reset 
enables you to uninstall a third-party application that may be causing 
a problem.
To perform a warm reset:
1. Hold down the Page Up button on the front panel of the handheld.
2. While holding down the Page Up button, use the reset tool (or 
similar object without
 a sharp tip) to gently press the reset button.
3. When the Palm Computing
® logo appears, release the Page Up 
button.
Performing a hard reset
With a hard reset, all records and entries stored in your handheld are erased. 
Never perform a hard reset unless a soft reset does not solve your problem.
 
Note: 
You can restore any data previously synchronized with your 
computer during the next HotSync operation.
To perform a hard reset:
1. Hold down the power button on the front panel of the handheld.
2. While holding down the power button, use the reset tool (or 
similar object without
 a sharp tip) to gently press the reset button.
3. Release the power button.
4. When a message appears on the handheld screen warning that you 
are about to erase all the data stored on your handheld, do one of 
the following:
Press the top scroll button on the front panel of your handheld 
to complete the hard reset and display the Digitizer screen.
Press any other button to perform a soft reset.
Note:
With a hard reset, the current date and time are retained. 
Formats Preferences and other settings are restored to their 
factory default settings.
To restore your data after a hard reset:
1. Click the HotSync Manager icon Ô
 in the Windows system tray 
(bottom-right corner of the taskbar). 
						

							Appendix A Page 237
Tip:
You can also click the HotSync command on the Palm 
Desktop software menu bar.
2. From the HotSync Manager menu, choose Custom.
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:
Changing the HotSync setting from the default affects 
only the next
 HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings.
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other 
applications.
9. Click Done to activate your settings.
10. Perform a HotSync operation. 
						

							Page 238  Maintaining Your Handheld 
						

							Appendix B Page 239
Appendix B
Troubleshooting Tips
If you encounter a problem with your Visor™ Edge handheld 
computer:
nReview this section to see if your problem is listed 
nCheck our web site at www.handspring.com for the latest 
technical support information
Note:
Thousands of third-party add-on applications have been 
written for Palm OS
® handhelds. Unfortunately, we are not 
able to support such a large number of third-party 
applications. If you are having a problem with a third-party 
application, please contact the developer or publisher of that 
software.
Software installation problems
ProblemSolution
Palm™ Desktop software 
will not install 
successfully.Disable any anti-virus software, close 
any open applications or utilities, and 
then perform the installation again. 
						

							Page 240  Troubleshooting Tips
Operating problems
ProblemSolution
My handheld won’t 
turn on.Try each of these in turn:
nAdjust the contrast control.
nMake sure the battery is fully charged.
nPerform a soft reset; see Appendix A.
nIf your handheld still does not operate, 
try a hard reset; see Appendix A.
My handheld keeps 
turning itself off.Your handheld is designed to turn itself off 
after a period of inactivity. This period can 
be set at one, two, or three minutes. Check 
the Auto-off setting. See “General 
preferences” in Chapter 9.
My handheld is not 
making any sounds.Check the System Sound setting. See 
“General preferences” in Chapter 9.
My handheld has 
frozen. Perform a soft reset. See “Resetting your 
handheld” in Appendix A.
I don’t see anything 
on my handheld’s 
screen.nChange the contrast settings.
nCharge the battery. 
nPerform a soft reset.  
						

							Appendix B Page 241
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, it activates the 
wrong feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 9.
When I tap the Menu 
icon , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize hand-
writing input with the stylus, you need 
to use Graffiti
® writing. See “Using 
Graffiti writing to enter data” in 
Chapter 2.
nMake the Graffiti character strokes in 
the Graffiti writing area, not on the 
display part of the screen.
nWrite Graffiti strokes for letters in the 
left-hand side, and the strokes for 
numbers in the right-hand side of the 
Graffiti writing area.
nMake sure that Graffiti is not shifted 
into extended or punctuation modes. 
See “Using Graffiti writing to enter 
data” in Chapter 2.
nSee “Graffiti tips” in Chapter 2 for tips 
on increasing your accuracy when you 
write Graffiti characters. 
						

							Page 242  Troubleshooting Tips
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
9 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner of the screen). Choose All 
to display all of the records for the 
application.
nCheck Security and make sure that the 
Private Records setting is set to Show 
private records.
nIn To Do List, tap Show and check 
whether Show Only Due Items is 
selected.
I am having 
problems listing 
memos the way I 
want to see them.nIf you cannot manually arrange the 
order of the memos in the list screen, 
check the Memo Preferences setting. 
Make sure that Sort by is set to Manual.
nIf you choose to view your memos 
alphabetically on Palm Desktop 
software and then perform a HotSync
® 
operation, the memos on your 
handheld still appear in the order 
defined in the Memo Preferences 
setting. In other words, the sort settings 
that you use with Palm Desktop 
software are not
 transferred to your 
handheld.
I created an event in 
Date Book Plus, but it 
doesn’t appear in the 
Week View.In the Week View, you cannot select 
overlapping events that have the same start 
time. If you have two or more events with 
the same start time, choose the Day View 
for the particular day to see the overlapping 
events.