Handspring Treo 90 Handheld User Guide

							Chapter 9Page 211
One-Touch Mail
One-Touch Mail is a wireless e-mail application that enables you to access your ISP (POP3 
account) e-mail directly from your handheld by using your data-enabled mobile phone to access 
the Internet. You may also be able to use One-Touch Mail to access your corporate e-mail; 
contact your System Administrator for assistance. 
To install One-Touch Mail, do one of the following:
nSelect the One-Touch Mail option when you configure the wireless communication features 
using the Handspring CD-ROM.
nIf you already installed the desktop software from the Handspring CD-ROM but didn’t install 
this application, select Configure Wireless Suite under Programs/Handspring (or Palm) on 
the Windows Start menu, and then select One Touch Mail when prompted to select an 
application to install.
For instructions on how to use One-Touch Mail, refer to the One-Touch Mail .PDF file located 
inside the Handspring\Wireless Suite\One-Touch Mail folder on your computer.  
						

							Page 212  Using the Wireless Application Suite 
						

							Appendix APage 213
Appendix A
Maintaining Your Handheld
This chapter provides information on the following:
nProper care of your Treo™ 90 handheld
nMaximizing battery life
nResetting your handheld
Caring for your handheld
Your handheld is designed to be rugged and reliable and to provide years of trouble-free service. 
Please observe the following general tips when using your handheld:
nTake care not to scratch the screen of your handheld. Keep the screen clean. When working 
with your handheld, use the supplied stylus or plastic-tipped pens intended for use with a 
touch-sensitive screen. Never use an actual pen or pencil or other sharp object on the surface 
of the handheld screen.
nYour handheld is not waterproof and should not be exposed to rain or moisture. Under 
extreme conditions, water may enter the circuitry through the front panel buttons. In general, 
treat your handheld as you would a pocket calculator or other small electronic instrument.
nThe touch-sensitive screen of your handheld contains a glass element. Take care not to drop 
your handheld or subject it to any strong impact. Do not carry your handheld in your back 
pocket: if you sit on it, the glass may break.
nProtect your handheld from temperature extremes. Do not leave your handheld on the 
dashboard of a car on a hot day, and keep it away from heaters and other heat sources.
nDo not store or use your handheld in any location that is extremely dusty, damp, or wet.
nUse a soft, damp cloth to clean your handheld. If the surface of the handheld screen becomes 
soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution.
Battery considerations
Please note the following considerations when using the rechargeable battery in your handheld:
nYour handheld battery provides approximately 10 days of use between charges. 
nYou can conserve battery life by reducing the brightness of the backlight feature and by 
choosing a lower Auto-off setting which automatically turns the handheld off after a period 
of inactivity. See page 141 and page 16 for more information.
nIf the battery becomes low in the course of normal use, an alert appears on the handheld 
screen describing the low battery condition. If this alert appears, connect your handheld to the 
HotSync cable or travel charger to charge the battery. 
						

							Page 214  Maintaining Your Handheld
nIf the battery drains to the point where your handheld does not turn on, it stores your data 
safely for about three days. In this case, there is enough residual energy in the battery to store 
the data, but not enough to turn on your handheld. If your handheld does not turn on when 
you press the power button, you should charge the battery immediately.
nIf you leave a drained battery in your handheld for an extended period of time, you can lose 
all of the stored data. If this happens, charge the battery and then perform a HotSync 
operation to restore the data from your computer. 
Resetting your handheld
Under normal circumstances, you will not have to use the reset button. On rare occasions, 
however, your handheld may no longer respond to buttons or the screen. In this case, you need 
to perform a reset to get your handheld running again.
Performing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over again. All records and entries 
stored in your handheld are retained with a soft reset. After a soft reset, the Palm Powered™ 
screen appears, followed by the Date & Time Preferences screen. 
To perform a soft reset:
1. Unscrew the tip of the stylus to access the reset tool.
 
 
2. Use the reset tool to gently press the reset button inside the hole on the back panel of your 
handheld.
Tip: You can also use the tip of an unfolded paper clip (or similar object 
without a sharp tip). 
 
Reset tool 
						

							Appendix APage 215
Performing a warm (or safe) reset
A warm (or safe) reset bypasses system extensions on your handheld, such as HackMaster hacks 
or system patches. Performing a warm reset enables you to uninstall a third-party application that 
may be causing a problem.
To perform a warm (or safe) reset:
1. Press and hold the top scroll button on the front panel of your handheld.
2. While holding down the top scroll button, use the reset tool (or similar object 
without a sharp 
tip) to gently press the reset button.
3. When the system screen appears, release the top scroll button.
Performing a hard reset
With a hard reset, all records and entries stored in your handheld are erased. Never perform a 
hard reset unless a soft or warm reset does not solve your problem. 
Note:  You can restore any data previously synchronized with your computer during the next 
HotSync operation.
To perform a hard reset:
1. Press and hold the power button on the top of the handheld.
2. While holding down the power button, use the reset tool (or similar object 
without a sharp tip) 
to gently press and release the reset button.
3. When the system screen appears, release the power button.
4. When a message appears on the handheld screen warning that you are about to erase all the 
data stored on your handheld, do one of the following:
nPress the top scroll button on the front panel of your handheld to complete the hard reset 
and display the Digitizer screen.
nPress any other button to perform a soft reset.
Note: With a hard reset, the current date and time are retained. Formats Preferences and 
other settings are restored to their factory default settings.
5. If the language selection screen appears, select the same language you selected for your 
desktop software. 
Choosing a different language may result in loss of data. 
						

							Page 216  Maintaining Your Handheld
To restore your data after a hard reset:
1. Click the HotSync Manager icon Ô
 in the Windows system tray (bottom-right corner of the 
taskbar).
Tip: You can also click the HotSync command on the Palm Desktop software menu bar.
2. From the HotSync Manager menu, choose Custom.
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note: Changing the HotSync setting from the default affects only the 
next HotSync 
operation. Thereafter, the HotSync Actions revert to their default settings.
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other applications.
9. Click Done to activate your settings.
10. Perform a HotSync operation. 
						

							Appendix BPage 217
Appendix B
Troubleshooting Tips
If you encounter a problem with your Treo™ 90 handheld:
nReview this section to see if your problem is listed 
nCheck our web site at www.handspring.com for the latest technical support information
Note: Thousands of add-on applications have been written for Palm OS
® devices. 
Unfortunately, we are not able to support such a large number of non-Handspring 
software applications. 
If you are having a problem with a non-Handspring application, 
please contact the developer or publisher of that software.
Software installation problems
ProblemSolution
Palm™ Desktop software will 
not install successfully.Disable any anti-virus software, close any open applications or 
utilities, and then perform the installation again.
If you are installing on a computer at your workplace, make 
sure your System Administrator grants you the rights to install 
software.
If you are still having problems installing the Handspring 
software, try these steps:
1. Download the latest version of the software from the 
Customer Support or Product Support section of 
www.handspring.com.
2. Restart your computer in “safe mode.” In most versions of 
Windows you can do this by pressing F8 on the keyboard 
as the computer boots. 
3. Install the file you downloaded in step 1. If the installation 
finishes, restart your computer in the normal operating 
mode and start using Palm Desktop software. 
						

							Page 218 Troubleshooting Tips
Operating problems
Tapping and keyboard problems
ProblemSolution
My handheld won’t 
turn on.Try each of these in turn:
nAdjust the contrast settings.
nMake sure the battery is fully charged.
nPerform a soft reset. See page 214 for details.
nIf your handheld still does not operate, try a hard reset. See 
page 215 for details.
My handheld keeps turning 
itself off.Your handheld is designed to turn itself off after a period of 
inactivity. This period can be set at one, two, or three minutes. 
Check the Auto-off setting. See page 141 for details.
My handheld has frozen. This is most commonly attributed to conflicts with non-
Handspring software. Try each of these in turn:
nPerform a soft reset. See page 214 for details.
nDelete any application you recently installed. See page 42 
for details.
nPerform a warm reset. See page 215 for details.
nPerform a hard reset. See page 215 for details.
I don’t see anything on my 
handheld’s screen.nAdjust the contrast settings.
nCharge the battery. 
nPerform a soft reset. 
ProblemSolution
When I tap the buttons or 
screen icons, it activates the 
wrong feature.Calibrate the screen. See page 140 for details. 
When I press Menu  , 
nothing happens.Not all applications or screens have menus. Try changing to a 
different application. 
						

							Appendix BPage 219
Wireless communication problems
Problem Solution
The Blazer
® application won’t 
connect to the InternetnConfirm that you wireless service plan includes data 
services and not just voice minutes.
nIf you’re using an infrared connection, make sure the 
infrared port on your mobile phone is enabled. If you’re 
using a cable connection, make sure the cable is securely 
attached to your mobile phone.
nCheck with your Internet Service Provider to confirm that 
your Network Preferences settings are properly configured.
1.Press Option   and then press Menu   to access the 
Applications Launcher.
2.Use the scroll buttons to select the Preferences icon  . 
3.Press Return   to launch the application.
4.Select Network from the pick list in the upper-right corner.
5.Check your Username, Password, and the phone number. 
The phone number should be the number you use to dial-
in to your ISP.
6.Tap Connect. If the Connect button changes to a 
Disconnect button after the connection dialogs finish, 
your Network Preferences settings are working. If the 
Connect button does not change, tap Details and enter 
DNS and IP address information for your Internet Service 
Provider.
Important: AOL users must download AOL for Palm from 
www.aol.com/anywhere/pda/palm/palmaol to 
retrieve e-mail. AOL does not support web 
browsing with Blazer. 
						

							Page 220 Troubleshooting Tips
The Palm SMS application 
doesn’t worknMake sure you have a GSM mobile phone.
nMake sure you installed the proper Palm OS phone driver:
1.Press Option   and then press Menu   to access the 
Applications Launcher.
2.Use the scroll buttons to select the Preferences icon  . 
3.Press Return   to launch the application. 
4.Select Phone from the pick list in the upper-right corner.
5.Confirm that the model listed under Connection matches 
your GSM phone and the connection method you plan to 
use (infrared or cable).
6.Tap Test.
Some phone numbers don’t 
appear in the SMS LookupMake sure the number you want is identified as a mobile 
number in your Contacts list. Only mobile phone numbers 
appear when you use the SMS Lookup feature.
I can’t send SMS messages
nCheck the SMS Preferences dialog under Options in the 
SMS application and confirm that the SMS Message Center 
number on this screen is correct. 
nCheck with your wireless service provider to confirm that 
your wireless service plan includes SMS.
 Note:  Receiving SMS messages does not indicate that 
you have a subscription to your wireless service 
provider’s SMS service. You must subscribe to this 
service to send or reply to messages.
nVerify that you are in a GSM coverage area.
nMake sure the destination number is correct. Some wireless 
service providers require 11-digit phone numbers for SMS 
messages.