Gateway tablet pc User Manual

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■Disconnect any answering machine, fax machine, or printer that is on the 
same line as the modem. Do not connect these devices to the same 
telephone line as the modem.
■Make sure that you are not using a digital, rollover, or PBX line. These lines 
do not work with your modem.
■Check for line noise (scratchy, crackling, or popping sounds). Line noise 
is a common problem that can cause the modem to connect at a slower 
rate, abort downloads, or even disconnect. The...

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You can check modem connection speeds and dial-up network (DUN) 
connections by accessing the gateway.your.way dial-up server. The server also 
contains drivers, patches, and updates for current Gateway hardware and 
software.
The server provides a secure connection and is a stand-alone server. You cannot 
use it to access the Internet. The server cannot be accessed Mondays from 
8:00 a.m. to 12:00 p.m. CT.
To access the gateway.your.way dial-up server:...

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To run modem diagnostics:
1Close all open programs.
2Ta p  Start, then tap Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, tap 
Printers and Other 
Hardware
.
3Tap/Double-tap the Phone and Modem Options icon, then tap the 
Modems tab.
4Tap your modem, then tap Properties. The Modem Properties dialog 
box opens.
5Ta p  t h e  Diagnostic tab, then tap Query Modem. If information about 
the modem appears, the modem passed...

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3Tap the modem you want to adjust, then tap Properties.
4Ta p  t h e  Modem tab, then adjust the Speaker volume control.
5Ta p  OK twice to close the Phone and Modem Options dialog box.
Mouse
The external mouse does not work
■Make sure that the mouse cable is plugged in correctly.
■Shut down and restart your tablet PC.
■Remove all extension cables and switch boxes.
■Try a mouse you know is working to make sure that the mouse port works.
The external mouse...

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Operating system
The program I am working in has stopped responding but the cursor 
moves and other programs work
■The program has crashed. Press the Security button   on the Gateway 
Tablet PC’s front to open the Task Manager and close the non-responsive 
program.
The tablet keeps showing the wrong date and time even after resetting
■The CMOS battery on the system board may need to be replaced. Contact 
Gateway technical support.
The tablet seems to be operating more...

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PC Cards
You installed a PC Card and now your tablet PC is having problems
■Make sure that you have correctly installed required software for the 
PC Card. For more information, see your PC Card’s documentation.
■Make sure that the PC Card you installed is not causing a system resource 
conflict. For more information on resource conflicts, see “Device 
installation” on page 240.
Pen
The tablet does not respond to the pen
■You are not using the correct pen....

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■Make sure that the battery is fully recharged. For more information, see 
“Recharging the battery” on page 130.
Your tablet PC lost data during battery swap
■Battery swap took too long.
■Before swapping batteries, save all active files.
■Make sure the replacement battery is charged.
■Put the tablet into Standby.
■Take no more than a minute swapping batteries—the quicker the 
better
The battery seems to run down very quickly
■Peripheral devices and programs that make...

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The display goes black while the tablet is still turned on
■Tablet has gone into Standby after sitting idle (power status indicator is 
blinking green). Slide and hold the Power switch for about a second to 
resume operations.
■Tablet has gone into low-battery Hibernate (power status indicator is 
blinking green). Slide and hold the Power switch for about a second to 
resume operations, and charge the battery.
Printer
The printer will not turn on
■Make sure...

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■Reinstall the printer driver. See the guide that came with your printer for 
instructions on installing the printer driver.
You see a “Printer queue is full” error message
■Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1Ta p  Start, then tap Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, tap 
Printers and Other 
Hardware
.
2Tap/Double-tap the Printers and...

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Sound
The built-in microphone does not seem to hear my voice correctly
■The built-in microphone’s frequency response is too low for your purposes. 
Headset microphones are recommended for those using dictation 
frequently.
■Something is connected to the microphone jack. Unplug the device.
You are not getting sound from the built-in speakers
■Make sure that headphones are not plugged into the headphone jack. For 
the location of the headphone jack, see...