Gateway Profile 6 Service Manual

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To defragment the hard drive:  
1Disconnect your computer from the network.
2Click  (Start), All Programs, Accessories, System 
Tools, then click Disk Defragmenter. The Disk 
Defragmenter dialog box opens.
3Click Defragment now. This process may take hours to 
complete, depending on the size of the drive being 
defragmented. 
Backing up files
Backing up files and removing them from the hard drive frees 
space for new files on the hard drive. It also protects you from 
losing important...

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To back up files:  
1Click  (Start) then click Computer. The Computer 
window opens.
2Right-click the drive that you want to back up, click 
Properties, then click the To ols tab.
3Click Backup Now, then click Run a file backup now.
4Follow the on-screen instructions to select a backup 
storage location and the files and folders to back up.
Scheduling maintenance tasks
Task Scheduler lets you schedule maintenance tasks such as 
running Disk Defragmenter and checking...

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To start the Task Scheduler:  
1Click  (Start), All Programs, Accessories, System 
Tools, then click Task Scheduler. The Ta s k  Sc he du l e r  
dialog box opens.
2Click Create Basic Task for basic tasks or click Create 
Task for more complex tasks, then follow the on-screen 
instructions to finish setting up and scheduling the task.
Moving from your old 
computer 
Moving with Windows Easy Transfer
You can move your files, folders, software settings, and user 
account settings (such...

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To move files and settings from your old computer:  
1If you want to transfer program settings to your new 
computer, install those programs on the new computer 
before running Windows Easy Transfer. Windows Easy 
Transfer copies only the software’s settings, not the 
software itself, to the new computer.
2Click  (Start), All Programs, Accessories, System 
Tools, then click Windows Easy Transfer. The Windows 
Easy Transfer dialog box opens.
3Click Next, click Start...

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3Double-click the My Documents folder. The My 
Documents window opens and displays many of your 
saved personal data files.
4Copy your personal data files to removable media or to 
another computer on your network.
Finding other files
Use Windows Find or Search to locate other personal data 
files. For more information, see the online User Guide.
You can often identify different data file types by looking at 
the file’s extension (the part of the file name following the last 
period)....

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CHAPTER6
71
Troubleshooting
•Safety guidelines
•First steps
•Troubleshooting
•Recovering your system
•Telephone support
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CHAPTER6: Troubleshooting
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Safety guidelines
While troubleshooting your computer, follow these safety 
guidelines:
First steps
If you have problems with your computer, try these things 
first:
•Make sure that the power cord is connected to your 
computer and an AC outlet and that the AC outlet is 
supplying power.
•If you use a power strip or surge protector, make sure 
that it is turned on.
•If a peripheral device (such as a keyboard or mouse) 
does not work, make sure that all connections are...

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•If you added or removed peripheral devices, review the 
installation procedures you performed and make sure 
that you followed each instruction.
•If an error occurs in a program, see the program’s 
printed documentation or the online help.
Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Add-in cards
The computer does not recognize an add-in card
•Shut down and restart your computer.
•Make sure that you have installed the required 
software. For more...

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•Clean the disc. For more information, see “Cleaning 
optical discs” on page 59.
•Restart your computer, then enter the BIOS Setup utility 
by pressing and holding F2 while your computer 
restarts. Make sure that the IDE controllers are enabled.
•Make sure that the drive is configured correctly by 
following the instructions in the drive documentation.
•Reinstall the device driver.
An audio CD does not produce sound
•Make sure that the disc label is facing up, then try...