Gateway Profile 6 Service Manual

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To recover pre-installed device drivers, click Device 
driver recovery, click the type of driver you want to 
recover, then click Next. 
3If the software or driver is not shown on the list, and 
you have a multiple-disc set of recovery discs, close 
Gateway Recovery Center and try another disc.
Using Microsoft System Restore
Microsoft System Restore periodically takes “snapshots” of 
your system settings and saves them as restore points. In 
most cases of hard-to-resolve software...

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To restore using Microsoft System Restore:  
1Click (Start), Control Panel, System and 
Maintenance, then click Backup and Restore Center. 
The Backup and Restore Center opens.
2On the left side of the window, click Repair Windows 
using System Restore, then click Next. The Choose a 
restore point dialog box opens.
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3Click the restore point you want, click Next, then click 
Finish. A confirmation message box appears.
4Click Ye s. Your system is restored using the restore 
point you specified.
Manually creating a restore point
To manually create a restore point:  
1Click (Start), Control Panel, System and 
Maintenance, then click Backup and Restore Center. 
The Backup and Restore Center opens.
2On the left side of the window, click Create a restore 
point or change settings, then click Next. The...

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3Click Create. The Create a restore point dialog box 
opens.
4Type a description for the restore point (such as the date 
and time), then click Create. The restore point is 
created.
5Click OK.
Recovering your system to its factory 
condition
If your computer’s problems are not solved by any of the 
other recovery options, you may need to recover its hard drive 
to its factory condition. This process is called a factory 
recovery.
To delete everything on your hard drive and...

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2Press the arrow keys on your keyboard to select Repair 
Your Computer, then press E
NTER.
Gateway System Recovery starts, and the System 
Recovery Options dialog box opens.
3Select a language and keyboard layout, then click Next.
4Click the User name box to select a Windows user 
account, click in the Password box and type the user 
account’s password (if any), then click Next. The System 
Recovery Options menu opens.
5Click Restore Application. The Welcome to Gateway 
System Recovery...

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4After Windows is completely re-installed, use your 
software and driver recovery discs to recover your 
computer’s pre-installed software and device drivers. 
For instructions, see “Recovering pre-installed software 
and drivers using recovery discs” on page 94.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow 
these recommendations before contacting Gateway Customer 
Care:
•Make sure that your computer is...

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•Have your customer ID, serial number, and order 
number available, along with a detailed description of 
your problem, including the exact text of any error 
messages, and the steps you have taken.
•Make sure that your computer is nearby at the time of 
your call. The technician may have you follow 
troubleshooting steps.
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Te lep h o ne  n um b er s
Gateway offers a wide range of customer service, Customer 
Care, and information services.
Automated troubleshooting system
Te le p h on e  n um b ers
You can access the following services through your telephone 
to get answers to your questions:
Service descriptionHow to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118
(US and Canada)
ResourceService descriptionHow to reach
Answers by...

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Self-help
If you have how-to questions about using your 
Gateway-supplied hardware or software, see the following 
resources:
•The printed or online documentation that came with 
your hardware or software. In many cases, additional 
product information and online documentation for 
Gateway-supplied hardware can be found in our Web 
site's Documentation Library.
•This Reference Guide and the online User Guide.
•The software publisher’s Web site.
Tutoring
Answers by GatewaySM is a...

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