Gateway Profile 6 Service Manual

www.gateway.com
85
The computer is running but there is no picture
•Adjust the brightness and contrast controls to the 
center position.
The color is not uniform
•Make sure that the monitor warms up for at least 
30 minutes before making a final judgment about color 
uniformity.
•Make sure that:
•Non-shielded speakers are not placed too close to 
the monitor.
•The monitor is not positioned too close to another 
monitor, electric fan, fluorescent light, metal shelf, 
or laser printer.
The text on the...

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The mouse works erratically
•If the mouse pointer begins moving erratically across 
the computer display or becomes difficult to control 
precisely, cleaning the mouse will likely improve its 
accuracy.
•Clean the mouse by wiping the bottom with a clean, 
damp cloth. Make sure that the optical sensor is clean 
and free of debris.
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer 
department or network administrator for...

www.gateway.com
87
Printer
The printer will not turn on
•Make sure that the printer is online. Many printers have 
an online/offline button that you may need to press.
•Make sure that the power cable is plugged into an 
AC power source.
The printer is on but will not print
•Check the cable between the printer and your 
computer. Make sure that it is connected to the correct 
port.
•Make sure that the printer is online. Many printers have 
an online/offline button that you may need to press so 
the...

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3Right-click the printer you want to use. If the menu 
shows a check mark next to Use Printer Offline, 
click Use Printer Offline to clear the check mark.
•Wait until files have been printed before sending 
additional files to the printer.
•If you print large files or many files at one time, you 
may want to add additional memory to the printer. See 
the printer documentation for instructions for adding 
additional memory.
You see a “Printer is out of paper” error message...

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89
Recovering your system
Most computer problems can be solved by following the 
information in “Troubleshooting” on page 73 or in the 
technical support pages at www.
gateway.com. 
Problem-solving may also involve re-installing some or all of 
the computer’s software (also called recovering or restoring 
your system). Gateway provides everything you need to 
recover your system under most conditions.
•To recover software and device drivers that were 
pre-installed at the factory, see...

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Recovering pre-installed software and drivers
You can perform a partial recovery by recovering the software 
and device drivers that were pre-installed at the factory. If you 
need to recover software that did not come pre-installed on 
your system, you need to follow that software’s installation 
instructions.
You can recover pre-installed software and drivers from a set 
of recovery discs (you must create the discs) or by using 
Gateway Recovery Center.
Preparing for...

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To create discs for recovering pre-installed software 
and drivers:  
1Click (Start), All Programs, Gateway Recovery 
Center, then click Gateway Recovery Center. The 
Gateway Recovery Center opens.
2Click Applications and drivers external media, then 
click Next. The What would you like to do? dialog box 
opens.
3Click Create system recovery discs, then click Next.
4Insert a blank, recordable disc into a recordable disc 
drive, then click Next. If an AutoPlay dialog box opens, 
click...

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5If you have enough blank discs of the specified type, 
click I have enough discs, then click Next. If you do 
not have enough discs, choose a different disc type, or 
click Cancel.
The disc recording begins. Label the discs as they are 
completed.
6If multiple discs are required, insert the additional blank 
disks when prompted. 
7When the process is finished, the Congratulations! 
window opens.
8Click Finish.
9Remove your final disc, then label all of the discs and 
store...

www.gateway.com
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2To recover software that was pre-installed, click 
Programs, then click Application recovery.
- OR -
To recover device drivers that were pre-installed, click 
Hardware, then click Device driver recovery.
3Click the software or driver you want to recover, then 
click Next.
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CHAPTER6: Troubleshooting
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Recovering pre-installed software and drivers using 
recovery discs
If you created a multiple-disc set of recovery discs, each disc 
contains a unique set of software and drivers. If a recovery 
disc does not offer the software or driver you need to recover, 
try another disc.
To recover software and drivers using recovery discs:  
1Insert a software and driver recovery disc into a CD or 
DVD drive. If an AutoPlay dialog box appears, 
clickRun Grc_Vista.exe. 
The disc’s...