Gateway Profile 6 Service Manual

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75
•DVDs and DVD drives contain regional codes that help 
control DVD title exports and help reduce illegal disc 
distribution. To be able to play a DVD, the disc’s regional 
code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by 
your computer’s delivery address. The regional code for 
the United States and Canada is 1. The regional code for 
Mexico is 4. Your DVD drive’s regional code must match 
the regional code for the disc. The...

CHAPTER6: Troubleshooting
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You see a “Disk is full” error message
•Delete unnecessary files on the diskette.
•Try a different diskette. Occasionally diskettes are 
flawed and cannot be read by the diskette drive.
•Run Error Checking on the diskette. For more 
information, see “Checking the hard drive for errors” 
on page 63.
You see a “Non-system disk” or “Disk error” error message
•Eject the diskette from the diskette drive, then press 
E
NTER.
•Make sure that the diskette you are using is...

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The computer does not recognize an add-in Ethernet card
•Shut down and restart your computer.
•Make sure that you have installed the required 
software. For more information, see the documentation 
that came with your Ethernet card.
•Reseat the card. For more information, about opening 
your computer case, see your hardware reference. For 
more information about your Ethernet card, see the 
documentation that came with your Ethernet card.
Your Ethernet network is running slower than...

CHAPTER6: Troubleshooting
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Hard drive
You see an “Insufficient disk space” error message
•Delete unnecessary files from the hard drive using Disk 
Cleanup. For instructions on deleting unnecessary files, 
see “Deleting unnecessary files” on page 62.
•Empty the Recycle Bin by right-clicking the Recycle Bin 
icon, then clicking Empty Recycle Bin.
•Save your files to another drive. If the hard drive is full, 
copy any files not regularly used to backup media, then 
delete them from the hard drive.
You see...

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Internet
See also “Modem (dial-up)” on page 81.
You cannot connect to the Internet
•If you are using a dial-up modem, make sure that the 
modem cable is plugged into the modem jack and not 
the Ethernet network jack. See your setup poster to 
make sure that the connections have been made 
correctly.
- OR -
If you are using a cable or DSL modem, make sure that 
the modem cable is plugged into the Ethernet network 
jack and not the modem jack. See your setup poster to 
make sure that the...

CHAPTER6: Troubleshooting
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Connecting to a Web site takes too long
Many factors can affect Internet performance:
•The condition of the telephone lines in your residence 
or at your local telephone service
•The condition of the Internet computers to which you 
connect and the number of users accessing those 
computers
•The complexity of graphics and multimedia on Web 
pages
•Having multiple Web browsers open, performing 
multiple downloads, and having multiple programs 
open on your computer
People are...

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Liquid spilled in the keyboard
•If you spilled liquid in the keyboard, turn off your 
computer and unplug the keyboard. Clean the keyboard 
and turn it upside down to drain it. Let the keyboard 
dry before using it again. If the keyboard does not work 
after it dries, you may need to replace it.
Memory card reader
Drive letters for the memory card slots do not appear in 
the My Computer window
•Reboot your computer.
Modem (cable or DSL)
•See the documentation that came with your modem...

CHAPTER6: Troubleshooting
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  To check the dialing properties:
1Click  (Start), then click Control Panel. The 
Control Panel window opens.
2Click Hardware and Sound, then click Phone and 
Modem Options. The Phone and Modem Options 
dialog box opens.
3If this is the first time you have accessed this 
category, the Location Information dialog box 
opens. Enter the information for your area, then 
click OK.
4Click the Dialing Rules tab, click the location from 
which you are dialing, then click Edit.
5Make...

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83
You cannot connect to the Internet
•The ISP may be having technical difficulties. Contact 
your ISP for technical support.
•See if the modem works with a different 
communications program. The problem may be with 
just one program.
•Review the troubleshooting information under 
“Internet” on page 79.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over 
public telephone lines to 53K. Other factors, such as line noise, 
telephone...

CHAPTER6: Troubleshooting
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4Click the Modems tab, click your modem, then click 
Properties. The Modem Properties dialog box 
opens.
5Click the Diagnostic tab, then click Query Modem. 
If information about the modem appears, the 
modem passed diagnostics. If no modem 
information is available, a white screen appears with 
no data, or if you get an error such as port already 
open or the modem has failed to respond, the 
modem did not pass diagnostics.
The modem is noisy when it dials and connects
When...