Gateway Profile 6 Service Manual
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www.gateway.com 65 To defragment the hard drive: 1Disconnect your computer from the network. 2Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. 3Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented. Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a writable optical disc (if you have a recordable drive). Use a backup device, such as a recordable disc drive, to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com . Help For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press E NTER. 8512032.book Page 65 Tuesday, January 9, 2007 1:47 PM
CHAPTER5: Maintaining Your Computer 66 To back up files: 1Click (Start) then click Computer. The Computer window opens. 2Right-click the drive that you want to back up, click Properties, then click the To ols tab. 3Click Backup Now, then click Run a file backup now. 4Follow the on-screen instructions to select a backup storage location and the files and folders to back up. Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors.Help For more information about backing up files, click Start, then click Help and Support. Type backup in the Search Help box, then press E NTER. ImportantYour computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. 8512032.book Page 66 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 67 To start the Task Scheduler: 1Click (Start), All Programs, Accessories, System Tools, then click Task Scheduler. The Ta s k Sc he du l e r dialog box opens. 2Click Create Basic Task for basic tasks or click Create Task for more complex tasks, then follow the on-screen instructions to finish setting up and scheduling the task. Moving from your old computer Moving with Windows Easy Transfer You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers.Help For more information about scheduling tasks, click Start, then click Help and Support. Type task scheduler in the Search Help box, then press E NTER. ImportantIf your old computer does not use Windows XP or Windows Vista™, you must manually move your data by using a writeable disc, flash drive, external hard drive, or network drive. 8512032.book Page 67 Tuesday, January 9, 2007 1:47 PM
CHAPTER5: Maintaining Your Computer 68 To move files and settings from your old computer: 1If you want to transfer program settings to your new computer, install those programs on the new computer before running Windows Easy Transfer. Windows Easy Transfer copies only the software’s settings, not the software itself, to the new computer. 2Click (Start), All Programs, Accessories, System Tools, then click Windows Easy Transfer. The Windows Easy Transfer dialog box opens. 3Click Next, click Start a new transfer, then follow the on-screen instructions to complete the transfer. Moving files and settings manually You can manually transfer your personal data files by copying them to a network location or to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer’s documents folder for personal data files. To find files in the documents folder: 1In Windows Vista, click (Start), then click Documents. The Documents folder opens and displays many of your saved personal data files. Go to Step 4. - OR - In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR - In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2Double-click the C:\ drive icon. Help For more information about transferring files, click Start, then click Help and Support. Type transferring files in the Search Help box, then press E NTER. 8512032.book Page 68 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 69 3Double-click the My Documents folder. The My Documents window opens and displays many of your saved personal data files. 4Copy your personal data files to removable media or to another computer on your network. Finding other files Use Windows Find or Search to locate other personal data files. For more information, see the online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension. To find files using Find or Search: 1In Windows Vista, click (Start), then click Search. The Search Results window opens. - OR - In Windows XP, click Start, then click Search. The Search Results window opens. - OR - In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search, then click For Files or Folders. The Search Results window opens. 2Type the filename you want to search for, then press E NTER. The search results are displayed. 3To learn about more search options, click Help. File typeFile usually ends in... Documents.DOC, .TXT, .RTF, .HTM, .HTML, .DOT Spreadsheets .XLS, .XLT, .TXT Pictures.JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .MOV Sound and music.WAV, .CDA, .MP3, .MID, .MIDI, .WMA 8512032.book Page 69 Tuesday, January 9, 2007 1:47 PM
CHAPTER5: Maintaining Your Computer 70 8512032.book Page 70 Tuesday, January 9, 2007 1:47 PM
CHAPTER6 71 Troubleshooting •Safety guidelines •First steps •Troubleshooting •Recovering your system •Telephone support 8512032.book Page 71 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 72 Safety guidelines While troubleshooting your computer, follow these safety guidelines: First steps If you have problems with your computer, try these things first: •Make sure that the power cord is connected to your computer and an AC outlet and that the AC outlet is supplying power. •If you use a power strip or surge protector, make sure that it is turned on. •If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. •Make sure that your hard drive is not full. •If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. War ning Never remove your computer case cover while your computer is turned on and while the modem cable, network cable, and power cord are connected. War ningMake sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 34. War ningTo avoid bodily injury, do not attempt to troubleshoot your computer problem if: - Power cords or plugs are damaged - Liquid has been spilled into your computer - Your computer was dropped - The case was damaged Instead, unplug your computer and contact a qualified computer technician. 8512032.book Page 72 Tuesday, January 9, 2007 1:47 PM
www.gateway.com 73 •If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. •If an error occurs in a program, see the program’s printed documentation or the online help. Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards The computer does not recognize an add-in card •Shut down and restart your computer. •Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio See “Sound” on page 88. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive •Make sure that the disc label is facing up, then try again. •Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive. •If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see the “Using Drives and Media Files” chapter in the online User Guide. •Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. •Some music CDs have copy protection software. You may not be able to play these CDs on your computer.Help For more information about troubleshooting, click Start, then click Help and Support. Type troubleshooting in the Search Help box, then press E NTER. 8512032.book Page 73 Tuesday, January 9, 2007 1:47 PM
CHAPTER6: Troubleshooting 74 •Clean the disc. For more information, see “Cleaning optical discs” on page 59. •Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. •Make sure that the drive is configured correctly by following the instructions in the drive documentation. •Reinstall the device driver. An audio CD does not produce sound •Make sure that the disc label is facing up, then try again. •Some music CDs have copy protection software. You may not be able to play these CDs on your computer. •Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 28. •Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 28. •Make sure that the speaker cables are connected correctly and securely. •Shut down and restart your computer. •Clean the disc. For more information, see “Cleaning optical discs” on page 59. •Reinstall the audio device drivers. A DVD movie will not play •Make sure that you have a DVD drive. To identify your drive type, see the “Using Drives and Media Files” chapter in the online User Guide.. •Make sure that the disc label is facing up, then try again. •Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive. •Shut down and restart your computer. •Clean the disc. For more information, see “Cleaning optical discs” on page 59. •Reinstall the device driver. •Make sure that the DVD program has been installed on your computer. 8512032.book Page 74 Tuesday, January 9, 2007 1:47 PM