Gateway Profile 4 User Manual

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You cannot connect to the Internet
■Your ISP may be having technical difficulties. Contact your ISP technical 
support for help.
■See if the modem works with a different communications program. The 
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone 
lines to 53K. Other factors, such as line noise, telephone service provider 
equipment, or ISP limitations, may...

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The modem is not recognized by the computer
■Make sure that the line connected to the modem is working and plugged 
into the appropriate jack on the modem. Use the setup poster to make sure 
that the connections have been made correctly.
■If the modem shares the telephone line with another device, make sure 
that the telephone line is not in use (for example, someone is on the 
telephone, or another modem is in use).
■Use the modem cable that came with your...

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To run modem diagnostics in Windows 2000:
1Close all open programs.
2Click Start, Settings, then click Control Panel. The Control Panel 
window opens.
3Double-click the Modems icon. The Modems Properties dialog box 
opens.
4Click the Diagnostic tab, click the COM port next to the name of 
the modem, then click 
More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed 
diagnostics. If no modem information is available, if a...

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4Click the Modem tab, then adjust the Speaker volume control.
5Click OK twice to close the Phone and Modem Options dialog box.
To turn down the modem volume in Windows 2000:
1Click Start, Settings, then click Control Panel. The Control Panel 
window opens.
2Double-click the Modems icon. The Modems Properties dialog box 
opens.
3Click the General tab, click the modem you want to adjust, then click 
Properties.
4Adjust the Speaker volume control.
5Click OK. 

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Mouse
The mouse does not work
■Make sure that the mouse cable is plugged in correctly.
■Shut down and restart your computer.
■Remove all extension cables and switch boxes.
■Try a mouse that you know works to make sure that the mouse port works.
■Reinstall the device driver. For more information, see “Reinstalling device 
drivers” on page 185.
The mouse works erratically
If the mouse pointer begins moving erratically across the computer display or 
becomes difficult to...

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Printer
Printer will not turn on
■Make sure that the power cord is plugged into an AC power source.
■Make sure that the electrical outlet is working by plugging a working 
device, such as a lamp, into the outlet, then turning it on to test the outlet.
Printer is on but will not print
■Make sure that the printer is online. Many printers have an online/offline 
button that you may need to press.
■If the printer you want to print to is not the default printer,...

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You see a “Printer queue is full” error message
■Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline in Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, click 
Printers and Other 
Hardware
.
2Click/Double-click the Printers and Faxes icon. The Printers and Faxes 
window opens.
3Right-click the name of the printer you want to use. If...

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You see a “Printer is out of paper” error message
■A f t e r  a d d i n g  p a p e r,  m a k e  s u r e  t h a t  t h e  printer is online. Many printers have 
an online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the speakers
■Make sure that the volume controls are turned up. For more information, 
see “Adjusting the volume in Windows XP” on page 81 or “Adjusting the 
volume in Windows 2000” on page 84....

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Telephone support
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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your computer, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your computer is connected correctly to a grounded 
AC outlet that is supplying power. If you use a power strip, make sure that 
it is switched on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged in...

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Telephone support
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system 
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your 
telephone keypad to find answers to common 
problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to...