Gateway Profile 4 User Manual

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Installing or replacing DIMM memory
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4Align the notch on the new memory module with the notch on the 
memory module bank and press firmly into the bank. The tabs on the sides 
of the memory module should secure the memory module automatically. 
When the module is secure, you hear a click.
5Close the case by following the instructions in “Closing the computer case” 
on page 200.
6Turn on your computer. Windows starts and the Windows desktop appears.
7In Windows XP, click Start, Control...

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Using the BIOS Setup utility
The BIOS Setup utility stores basic settings for your computer. These settings 
include basic system hardware configuration, system resource settings, and 
password security. These settings are stored and saved even when the power is 
off.
To open BIOS Setup utility:
■Restart your computer. As soon as you see a startup screen, pressF1. The 
BIOS Setup utility opens.
CautionThe options in the BIOS Setup utility have been...

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Using the BIOS Setup utility
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The following illustration shows the main menu screen of a typical BIOS Setup 
utility. Your BIOS Setup utility may vary from the illustration below.
Use the navigation keys displayed at the bottom of the BIOS Setup utility screen 
to move through the BIOS menus and make selections. Press F1 to get more 
help about options.
BIOS Setup Utility
Main  Advanced  Security  Power  Boot  Exit
Item Specific Help
BIOS Version
Processor Type
Processor Speed
Front...

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Troubleshooting
This chapter provides some solutions to common computer 
problems. Read this chapter to learn how to:
■Troubleshoot typical hardware and software problems
■Get telephone support
■Use automated troubleshooting systems
■Get tutoring and training
If the suggestions in this chapter do not correct the 
problem, see “Getting Help” on page 31, for more 
information about how to get help. 

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Chapter 13: Troubleshooting
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Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■Never remove your computer case access panel while your computer is 
turned on and while the modem cable and the power cord are connected.
■If you are using or have purchased an additional monitor, do not attempt 
to open the monitor case. To do so is extremely dangerous. Even if the 
power is disconnected, energy stored in the monitor components can be 
dangerous. Also,...

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First steps
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First steps
Try these things first before going to the following sections:
■Make sure that the power cable is connected to your computer and an 
AC outlet and that the AC outlet is supplying power.
■If you use a power strip, make sure that it is turned on.
■If a peripheral device (such as the keyboard or mouse) does not work, make 
sure that all connections are secure.
■If you added or removed computer components before the problem started, 
review the procedures you...

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Software support tools
Your system may include the following support tool to help you diagnose and 
fix problems:
■PC Doctor is a comprehensive hardware diagnostic and system information 
tool that can test your computer and determine its configuration. 
PC Doctor provides 85 professional diagnostic tests directly from your 
computer.
This support tool is available from HelpSpot or by clicking 
Start, All Programs, 
then clicking 
Gateway Utilities. 

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Troubleshooting
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Troubleshooting
CD, DVD, or recordable drives
The computer does not recognize a disc or the CD, DVD, or recordable 
drive
■Make sure that the disc label is facing up, then try again.
■Try a different disc. Occasionally discs are flawed or become scratched and 
cannot be read by the CD or DVD drive.
■If you are trying to play a DVD, make sure that you have a DVD drive. To 
identify your drive type, see “Identifying drive types” on page 78.
■Your computer may be...

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■Make sure that the mute controls are turned off. For more information, 
see “Adjusting the volume in Windows XP” on page 81 or “Adjusting the 
volume in Windows 2000” on page 84.
■Make sure that external speaker cables are connected correctly and securely.
■Shut down and restart your computer.
■Clean the disc. For more information, see “Cleaning CDs and DVDs” on 
page 223.
■Reinstall the audio device drivers. For more information, see “Reinstalling 
device...