Gateway Profile 4 User Manual

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Restoring
Software
Read this chapter to learn how to:
■Reinstall device drivers
■Update device drivers
■Reinstall programs
■Reinstall Windows
If you are not comfortable with the procedures covered in 
this chapter, seek help from a more experienced computer 
user or a computer service technician. 

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Using the Restoration CDs
Use the Gateway Restoration CDs to reinstall device drivers, your operating 
system, and other programs that were preinstalled at the factory.
ImportantBefore you try to fix a problem by reinstalling software from 
your Gateway Restoration CDs, make sure that you have 
tried these steps first:
■Use the diagnostics and troubleshooting tools found in 
HelpSpot. For more information about diagnostics and 
troubleshooting tools in...

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Reinstalling device drivers
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Reinstalling device drivers 
Device drivers are programs that control devices such as the computer display, 
CD or DVD drives, and modems. Drivers translate information between 
computer devices and programs.
Drivers for your original computer hardware are installed at Gateway. If you 
install a new device, you need to install the drivers provided by the device 
manufacturer.
You should reinstall device drivers:
■If directed to do so while troubleshooting...

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6Click Personal / Home Use, then click Continue. The Gateway Driver and 
Application Recovery program starts and the 
Drivers and Application Recovery 
tab appears.
7Select a single device driver to reinstall.
- OR -
Click 
Automatic Installation, then select multiple device drivers to reinstall. 
(Grayed out drivers are not available for Automatic Installation. To select 
these drivers, click 
Manual Installation.)
8Click Install.
9Follow any additional...

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Updating device drivers
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Updating device drivers
The Restoration CDs contain a device driver update utility that works over the 
Internet. If you do not have an Internet service provider, the update utility 
works by using your modem and telephone line to direct-dial the device driver 
update service.
To update device drivers:
1Insert the red Drivers CD into the CD or DVD drive. If the program starts 
automatically, go to Step 5.
- OR -
If the program does not start automatically, go...

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9Install available updated device drivers by following the on-screen 
instructions. Depending on the device driver you are updating, you may 
only need to restart your computer to complete the installation. However, 
if a setup wizard opens when you restart your computer, follow the 
on-screen instructions.
Reinstalling programs 
If you have problems running a program or if you have reinstalled your 
operating system, you can reinstall programs from the...

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Reinstalling programs
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4Insert the yellow Applications CD into the CD or DVD drive. If the program 
starts automatically, go to Step 8.
- OR -
If the program does not start automatically, go to Step 5.
5Click Start, then click Run. The Run dialog box opens.
6In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
your CD or DVD drive).
7Click OK.
8If this is the first time you have inserted the yellow Applications CD(s), 
accept the End User License Agreement (EULA)...

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To reinstall Works Suite (including Word), games, or other programs from 
a CD:
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next 
step.
2In Windows XP, click Start, Control Panel, then click 
Add or Remove Programs.
- OR -
In Windows 2000, click 
Start, Settings, Control Panel, then double-click the 
Add or Remove Programs icon.
3In the Currently Installed Programs list, click the program you want to 
uninstall, then click...

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Reinstalling Windows
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To reinstall Windows XP or Windows 2000, and the device drivers:
1Insert the red Drivers CD into the CD or DVD drive.
2Restart your computer.
3Select 2. Boot from CD-ROM.
4Select a language option.
5Select 1. Delete all files (Automated Fdisk/Format).
6Select 1. Continue deleting all files and restart.
7When prompted, press any key to continue.
8Select 2. Boot from CD-ROM.
9Select a language option.
10Select 2. Automated installation of Windows (XP or 2000).
11If...

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12When prompted, remove the red Drivers CD and insert the blue Operating 
System CD into the CD or DVD drive, then press any key to continue.
13When prompted, accept the License Agreement by pressing Y.
14Wait while the setup program copies files to your hard drive. When your 
computer restarts, do NOT press any key to boot from CD.
15Follow the on-screen instructions to set your Regional and Language Options.
16Click Personal / Home Use, then click...