Gateway Profile 4 User Manual

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Cleaning CDs and DVDs
Clean discs by wiping from the center to the edge, not around in a circle, using 
a product, such as a soft cloth, made especially for cleaning CDs and DVDs.
Computer
The computer will not start
■Make sure that the power cord is connected to an AC power source and 
your computer is turned on. 

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Computer display
The screen resolution is not correct
■Change the screen resolution from the Display Properties dialog box. For 
more information, see “Adjusting the screen resolution” on page 118.
The computer is running but there is no picture
■Adjust the brightness and contrast controls to the center position. For more 
information, see “OSD options” on page 27.
The color is not uniform
Make sure that the computer display warms up for at least 30 minutes...

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Diskette drive
The diskette drive is not recognized
■Shut down and restart your computer.
■Remove the drive pack and make sure that the cables are connected 
correctly to the diskette drive and the drive adapter card. Make sure that 
the pins are not bent or misaligned. For more information, see “Replacing 
the removable drive pack” on page 202.
You cannot save a file to diskette or you see the message “disk is full 
or write-protected”
■Make sure that the...

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You see a “Non-system disk” or “Disk error” error message
■Eject the diskette from the diskette drive, then press ENTER.
■Make sure that the diskette you are using is IBM-compatible.
The diskette drive LED is lit continuously
■Remove the diskette from the drive. If the light stays on, try restarting your 
computer.
■Remove the drive pack and make sure that the cables are connected 
correctly to the diskette drive and the drive adapter card. Make sure that...

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Hard drive
You see an “Insufficient disk space” error message
■Delete unnecessary files from the hard drive using Disk Cleanup. For more 
information, see “Using Disk Cleanup” on page 174.
■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking 
Empty Recycle Bin.
■Save your files to a diskette or another drive. If the hard drive is full, copy 
any files not regularly used to diskettes or other backup media, then delete 
them from the hard drive....

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Internet
You cannot connect to the Internet
■Make sure that your computer is connected to the telephone line and the 
telephone line has a dial tone. Use the setup poster to make sure that the 
connections have been made correctly.
■Make sure that no one else is using the telephone line.
■If you have the call waiting feature on your telephone line, make sure that 
it is disabled.
■Make sure that your account with your Internet service provider (ISP) is 
set...

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Connecting to a Web site takes too long
Many factors can affect Internet performance:
■The condition of the telephone lines in your residence or at your local 
telephone service
■The condition of the Internet computers to which you connect and 
the number of users accessing those computers
■The complexity of graphics and multimedia on Web pages
■Having multiple Web browsers open, performing multiple downloads, and 
having multiple programs open on your computer
People...

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Liquid spilled in the keyboard
■If you spilled liquid in the keyboard, turn off your computer and unplug 
the keyboard. Clean the keyboard and turn it upside down to drain it. Let 
the keyboard dry before using it again. If the keyboard does not work after 
it dries, you may need to replace it.
Memory
You see a “memory error” message during startup
■Use PC Doctor or a third-party diagnostic program to help determine if a 
memory module is failing. If the...

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Modem
Your modem does not dial or does not connect
■Make sure that the modem cable is plugged into the modem jack and not 
the Ethernet network jack. See “Back” on page 4.
■Make sure that your computer is connected to the telephone line and the 
telephone line has a dial tone. Use the setup poster to make sure that the 
connections have been made correctly.
■Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■Remove any line splitters or surge...

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To check the dialing properties in Windows 2000:
1Click Start, Settings, then click Control Panel. The Control Panel 
window opens.
2Double-click the Modems icon, then click Dialing Properties. The 
Dialing Properties dialog box opens.
3Make sure that all settings are correct.
■Disconnect any answering machine, fax machine, or printer that is on the 
same line as the modem. Do not connect these devices to the same 
telephone line as the modem.
■Make sure...