Gateway m405 User Manual

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To turn down the modem volume in Windows 2000:
1Click Start, Settings, then click Control Panel. The Control Panel 
window opens.
2Double-click the Modems icon. The Modems Properties dialog box 
opens.
3Click the General tab, click the modem you want to adjust, then click 
Properties.
4Adjust the Speaker volume control.
5Click OK.
Mouse
The external mouse does not work
■Make sure that the mouse cable is plugged in correctly.
■Shut down and restart your notebook....

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Operating system
The program I am working in has stopped responding but the cursor 
moves and other programs work
■The program has become unresponsive. Press CTRL+ALT+DEL to open the 
Task Manager and close the non-responsive program.
The notebook keeps showing the wrong date and time even after 
resetting
■The CMOS battery on the system board may need to be replaced. Contact 
Gateway Technical Support.
The notebook seems to be operating more slowly than...

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PC Cards
You installed a PC Card and now your notebook is having problems
■The card is incorrectly inserted. Eject the card and re-insert it with the label 
side up. For more information, see “Adding and removing a PC Card” on 
page 232.
■Make sure that you have correctly installed required software for the 
PC Card. For more information, see your PC Card’s documentation.
■Make sure that the PC Card you installed is not causing a system resource 
conflict. For more...

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Your notebook will not turn off, even after pressing the power button 
for five seconds
If your notebook has “frozen,” and pressing the power button for five seconds 
does not turn it off, insert a straightened paper clip into the reset hole on the 
bottom of your notebook. For the location of the reset hole, see “Bottom” on 
page 7.
The battery seems to run down very quickly
■Peripheral devices and programs that make heavy use of the hard drive 
drain the...

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■Notebook has gone into low-battery Hibernate (power status indicator is 
blinking blue). Press and hold the Power button for about a second to 
resume operations, and charge the battery.
Printer
The printer will not turn on
■Make sure that the printer is online. Many printers have an online/offline 
button that you may need to press.
■Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
■Check the cable between the...

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To set a default printer in Windows 2000:
1Click Start, Settings, then click Printers.
2Right-click on the name of the printer you want to be the default 
printer, then click 
Set as Default.
■Reinstall the printer driver. See the guide that came with your printer for 
instructions on installing the printer driver.
You see a “Printer queue is full” error message
■Make sure that the printer is not set to work offline.
To make sure that the printer is not set...

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To make sure that the printer is not set to work offline in 
Windows 2000:
1Click Start, Settings, then click Printers.
2Right-click the name of the printer you want to use. If the menu 
shows a check mark next to 
Use Printer Offline, click Use Printer Offline 
to clear the check mark.
■Wait until files have been printed before sending additional files to the 
printer.
■If you print large files or many files at one time, you may want to add 
additional memory to the...

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Video
The external monitor is not working
■Make sure that you have pressed FN+LCD/CRT to activate the external 
monitor option.
■Make sure that the monitor is turned on and that the video cable is 
connected correctly. 

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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged...

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Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to...