Gateway m405 User Manual

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Connecting to the port replicator
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Disconnecting from the port replicator
You can separate your notebook from the port replicator while your notebook 
is off or on (not in Standby or Hibernate mode).
To separate your notebook from the port replicator:
1If your notebook is off, go to Step 2.
-OR-
If your notebook is on and using Windows XP, click 
Start, then click Undock 
Computer
. The Undock Computer menu item appears in the Start menu 
only while the notebook is docked.
-OR-
If your...

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3Lift the notebook off of the port replicator.
Securing your port replicator
You can secure your notebook and port replicator to an object by using the 
security ring located on the right side of the port replicator and the Kensington 
lock slot located on the right side of your notebook.
To secure your notebook and port replicator:
1Open the security ring on the port replicator.
2Attach your notebook to the port replicator.
3Secure...

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Troubleshooting
This chapter provides some solutions to common notebook 
problems. Read this chapter to learn how to:
■Troubleshoot typical hardware and software problems
■Get telephone support
■Use automated troubleshooting systems
■Get tutoring and training
If the suggestions in this chapter do not correct the 
problem, see “Getting Help” on page 37 for more 
information about how to get help. 

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Safety guidelines
While troubleshooting your notebook, follow these safety guidelines:
■Never remove the memory bay cover or hard drive if your notebook is 
turned on, the battery is installed, or while the modem cable, network 
cable, or AC power adapter are connected to the notebook.
■Make sure that you are correctly grounded before accessing internal 
components. For more information about preventing damage from static 
electricity, see “Preventing...

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First steps
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First steps
If you have problems with your notebook, try these things first:
■Make sure that the AC power adapter is connected to your notebook and 
an AC outlet and that the AC outlet is supplying power.
■If you use a power strip or surge protector, make sure that it is turned on.
■If a peripheral device (such as a keyboard or mouse) does not work, make 
sure that all connections are secure.
■Make sure that your hard drive is not full.
■If an error message appears on the...

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Troubleshooting
Audio
See “Sound” on page 277.
Battery
See “Power” on page 273.
CD or DVD drives
Your notebook does not recognize a disc
■The disc may not be seated correctly in the tray. When you place a disc 
on the tray, make sure that you press the disc firmly onto the spindle so 
the retainers hold the disc in place.
■Make sure that the disc label is facing up, then try again.
■If you are trying to play a DVD, make sure that you have a DVD drive. 
See...

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Troubleshooting
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■Make sure that the Windows volume control is turned up. For more 
information, see “Adjusting the volume” on page 92.
■Make sure that Mute controls are turned off. For more information about 
the mute setting, see “System key combinations” on page 28 or “Adjusting 
the volume” on page 92.
■Make sure that headphones are not plugged into the headphone jack. For 
the location of the headphone jack, see “Left side” on page 3 and “Back” 
on page 248.
■If you are using...

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■Make sure that the InterVideo program has been installed on your 
notebook. See “Playing a DVD” on page 115 for more information.
Cleaning CDs or DVDs
Wipe from the center to the edge, not around in a circle, using a product made 
especially for the purpose.
Device installation
You have computer problems after adding a new device
Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) 
conflict. Check IRQ usage to determine if there is...

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Troubleshooting
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To check IRQ usage in Windows 2000:
1Click Start, Settings, then click Control Panel. The Control Panel 
window opens.
2Double-click the System icon, click the Hardware tab, then click 
Device Manager. The Device Manager window opens.
3Click View, then click Resources by type. Double-click Interrupt request 
(IRQ)
. All IRQs and their hardware assignments are displayed.
Freeing IRQ resources
To free IRQ resources for the new device:
1In the Device Manager window, check...

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■The diskette may be full. Delete unnecessary files on the diskette and try 
again.
■Not all diskettes are IBM-compatible. Make sure that the diskette you are 
using is IBM-compatible.
■Try a different diskette. Occasionally diskettes are flawed and cannot be 
read by the diskette drive.
You see a “Disk is full” error message
■Delete unnecessary files on the diskette.
■Try a different diskette. Occasionally diskettes are flawed and cannot be 
read by the...