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Replacing the hard drive kit
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6Slide the old hard drive kit away from the connector.
7Lift the end of the hard drive kit furthest from the connector, then remove 
the kit from the bay. 

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8If your new hard drive already includes the hard drive kit bracket, go to 
Step 13.
-OR-
If you need to move the hard drive kit bracket from your old hard drive 
kit to your new hard drive, go to Step 9.
9Remove the four screws that secure the hard drive to the hard drive kit 
bracket.
Screw
Screw 

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10Remove the bracket from the old drive.
11Insert the new drive into the bracket so the screw holes line up.
12Replace the four screws that secure the bracket to the drive.
13Place the new hard drive kit into the bay and slide it into the connector.
14Replace the screws that secure the hard drive kit to your notebook.
15Insert the battery and turn your notebook over.
16Connect the power adapter and modem and network cables, then turn on 
your notebook. 

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16
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Troubleshooting
This chapter provides some solutions to common notebook 
problems. Read this chapter to learn how to:
■Troubleshoot typical hardware and software problems
■Get telephone support
■Use automated troubleshooting systems
■Get tutoring and training
If the suggestions in this chapter do not correct the 
problem, see “Getting Help” on page 37 for more 
information about how to get help. 

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Safety guidelines
While troubleshooting your notebook, follow these safety guidelines:
■Never start any disassembly, remove any covers, or remove the hard drive 
if your notebook is turned on, the battery is installed, or while the modem 
cable, network cable, or AC power adapter are connected to the notebook.
■Make sure that you are correctly grounded before accessing internal 
components. For more information about preventing damage from static...

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First steps
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First steps
If you have problems with your notebook, try these things first:
■Make sure that the AC power adapter is connected to your notebook and 
an AC outlet and that the AC outlet is supplying power.
■If you use a power strip or surge protector, make sure that it is turned on.
■If a peripheral device (such as a keyboard or mouse) does not work, make 
sure that all connections are secure.
■Make sure that your hard drive is not full.
■If an error message appears on the...

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Troubleshooting
CD or DVD drives
Your notebook does not recognize a disc
■The disc may not be seated correctly in the tray. When you place a disc 
on the tray, make sure that you press the disc firmly onto the spindle so 
the retainers hold the disc in place.
■Make sure that the disc label is facing up, then try again.
■If you are trying to play a DVD, make sure that you have a DVD drive. 
See “Identifying drive types” on page 87 for more information.
■Try...

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■If you are using powered speakers, make sure that they are plugged in and 
turned on.
■Clean the CD. For more information, see “Cleaning CDs or DVDs” on 
page 270.
■Your notebook may be experiencing some temporary memory problems. 
Shut down and restart your notebook.
■Reinstall the audio device drivers. For more information, see “Reinstalling 
device drivers” on page 235.
A DVD movie will not play
■Make sure that the label or side you want to play is facing up, then...

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Cleaning CDs or DVDs
Wipe from the center to the edge, not around in a circle, using a product made 
especially for the purpose.
Device installation
You have computer problems after adding a new device
Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) 
conflict. Check IRQ usage to determine if there is an IRQ conflict.
To check IRQ usage in Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens. 
If...