Gateway m350 User Manual
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261 Replacing the hard drive kit www.gateway.com 6Slide the old hard drive kit away from the connector. 7Lift the end of the hard drive kit furthest from the connector, then remove the kit from the bay.
262 Chapter 15: Upgrading Your Notebook www.gateway.com 8If your new hard drive already includes the hard drive kit bracket, go to Step 13. -OR- If you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive, go to Step 9. 9Remove the four screws that secure the hard drive to the hard drive kit bracket. Screw Screw
263 Replacing the hard drive kit www.gateway.com 10Remove the bracket from the old drive. 11Insert the new drive into the bracket so the screw holes line up. 12Replace the four screws that secure the bracket to the drive. 13Place the new hard drive kit into the bay and slide it into the connector. 14Replace the screws that secure the hard drive kit to your notebook. 15Insert the battery and turn your notebook over. 16Connect the power adapter and modem and network cables, then turn on your notebook.
264 Chapter 15: Upgrading Your Notebook www.gateway.com
16 265 Troubleshooting This chapter provides some solutions to common notebook problems. Read this chapter to learn how to: ■Troubleshoot typical hardware and software problems ■Get telephone support ■Use automated troubleshooting systems ■Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 37 for more information about how to get help.
266 Chapter 16: Troubleshooting www.gateway.com Safety guidelines While troubleshooting your notebook, follow these safety guidelines: ■Never start any disassembly, remove any covers, or remove the hard drive if your notebook is turned on, the battery is installed, or while the modem cable, network cable, or AC power adapter are connected to the notebook. ■Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 246. ■After you complete any maintenance tasks where you remove the memory bay cover or hard drive kit, make sure that you replace the cover or hard drive kit, reinstall any screws, then replace the battery before you start your notebook. WarningDo not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician.
267 First steps www.gateway.com First steps If you have problems with your notebook, try these things first: ■Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. ■If you use a power strip or surge protector, make sure that it is turned on. ■If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■Make sure that your hard drive is not full. ■If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. ■If an error occurs in a program, see the program’s printed documentation or the online help. Software support tools Your notebook may include the following support tool to help you diagnose and fix problems: ■PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your notebook and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your notebook. This support tool is available from Help and Support or by clicking Start, All Programs , then clicking Gateway Utilities. Help and SupportFor more information about troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting in the Help and Support Search box , then click the arrow.
268 Chapter 16: Troubleshooting www.gateway.com Troubleshooting CD or DVD drives Your notebook does not recognize a disc ■The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. ■Make sure that the disc label is facing up, then try again. ■If you are trying to play a DVD, make sure that you have a DVD drive. See “Identifying drive types” on page 87 for more information. ■Try a different disc. Occasionally discs are flawed and cannot be read by the drive. ■Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 270. An audio CD does not produce sound ■Make sure that the CD label is facing up, then try again. ■Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page 26 or “Using the audio controls” on page 29. ■Make sure that the Windows volume control is turned up. For more information, see “Adjusting the volume” on page 78. ■Make sure that Mute controls are turned off. For more information about the mute setting, see “System key combinations” on page 26, “Using the audio controls” on page 29, or “Adjusting the volume” on page 78. ■Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left side” on page 3.
269 Troubleshooting www.gateway.com ■If you are using powered speakers, make sure that they are plugged in and turned on. ■Clean the CD. For more information, see “Cleaning CDs or DVDs” on page 270. ■Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■Reinstall the audio device drivers. For more information, see “Reinstalling device drivers” on page 235. A DVD movie will not play ■Make sure that the label or side you want to play is facing up, then try again. ■Make sure that you have a DVD drive. See “Identifying drive types” on page 87 for more information. ■Shut down and restart your notebook. ■Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 270. ■DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your notebook’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. ■Make sure that the InterVideo program has been installed on your notebook. See “Playing a DVD” on page 99 for more information.
270 Chapter 16: Troubleshooting www.gateway.com Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict. To check IRQ usage in Windows XP: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance . 2Click/Double-click System, click the Hardware tab, then click Device Manager . The Device Manager window opens. 3Click View, then click Resources by type. Double-click Interrupt request (IRQ) . All IRQs and their hardware assignments are displayed. Help and SupportFor more information about IRQs in Windows XP, click Start, then click Help and Support. Type the keyword IRQs in the Help and Support Search box , then click the arrow.