Gateway m350 User Manual
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271 Troubleshooting www.gateway.com To check IRQ usage in Windows 2000: 1Click Start, Settings, then click Control Panel. The Control Panel window opens. 2Double-click the System icon, click the Hardware tab, then click Device Manager. The Device Manager window opens. 3Click View, then click Resources by type. Double-click Interrupt request (IRQ) . All IRQs and their hardware assignments are displayed. To free IRQ resources for the new device: 1In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. 2Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable. 3Right-click the device or port you want to disable, then click Disable. The device or port is disabled. Diskette drive The diskette drive is not recognized ■Shut down and restart your notebook. You see an “Access Denied” or “Write protect” error message ■Move the write-protection tab in the upper-right corner of the diskette down (unprotected). ■The diskette may be full. Delete unnecessary files on the diskette and try again. ■Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.
272 Chapter 16: Troubleshooting www.gateway.com You see a “Disk is full” error message ■Delete unnecessary files on the diskette. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” on page 223. If errors are detected and corrected, try using the diskette again. You see a “Non-system disk”, “NTLDR is missing”, or “Disk error” error message ■Eject the diskette from the diskette drive, then press ENTER. ■Make sure that the diskette you are using is IBM-compatible. The diskette drive status indicator is lit continuously Remove the diskette from the drive. If the indicator stays on, try restarting your notebook. Display The screen is too dark Adjust the brightness using the system keys. For more information, see “System key combinations” on page 26. The screen resolution is not correct Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the screen resolution” on page 178. Help and SupportFor more information about changing the screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword screen resolution in the Help and Support Search box , then click the arrow.
273 Troubleshooting www.gateway.com The text on the display is dim or difficult to read ■Adjust the brightness and contrast using the system keys. For more information, see “System key combinations” on page 26. ■Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 176. ■Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected. File management A file was accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down the S HIFT key, the file cannot be restored. To restore deleted files: 1Double-click the Recycle Bin icon. 2Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored. Help and SupportFor more information about restoring deleted files in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the Help and Support Search box , then click the arrow.
274 Chapter 16: Troubleshooting www.gateway.com Hard drive You see an “Insufficient disk space” error message ■Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 222. ■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. ■Save your files to a diskette or another drive. If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the hard drive. You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For more information, see “Checking the hard drive for errors” on page 223. The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■If a diskette is in the diskette drive, eject it and restart your notebook. ■Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. For more information, see “Replacing the hard drive kit” on page 259. ■If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You see a “Non-system disk”, “NTLDR is missing”, or “disk” error message ■Eject the diskette from the diskette drive, then press ENTER. CautionAll deleted files will be lost when you empty the Recycle Bin. Help and SupportFor more information about file management in Windows XP, click Start, then click Help and Support. Type the keyword file management in the Help and Support Search box , then click the arrow.
275 Troubleshooting www.gateway.com Internet You cannot connect to the Internet ■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Left side” on page 3 to make sure that the connections have been made correctly. ■Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. ■If you have the call waiting feature on your telephone line, make sure that it is disabled. ■Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■Make sure that you do not have a problem with your modem. For more information, see “Modem (dial-up)” on page 277 You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. Connecting to a Web site takes too long Many factors can affect Internet performance: ■The condition of the telephone lines in your residence or at your local telephone service Help and SupportFor more information about troubleshooting Internet connections in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Help and Support Search box , then click the arrow.
276 Chapter 16: Troubleshooting www.gateway.com ■The condition of the Internet computers to which you connect and the number of users accessing those computers ■The complexity of graphics and multimedia on Web pages ■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail ■Click the receive button in your e-mail program. ■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The external keyboard does not work ■Make sure that the keyboard cable is plugged in correctly. ■Remove all extension cables and switchboxes. ■Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■Try a keyboard that you know works to make sure that the keyboard port works. ■If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message ■Make sure that nothing is resting on the keyboard. ■Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your notebook.
277 Troubleshooting www.gateway.com Memory You see a “Memory error” message ■Make sure that the memory modules are inserted correctly in the memory bay slots. For more information, see “Replacing memory under the keyboard” on page 251. ■Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing. For more information, see “Replacing memory under the keyboard” on page 251. You see a “Not enough memory” error message ■Close all programs, then restart your notebook. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■Reboot your notebook. Modem (dial-up) Your modem does not dial or does not connect ■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Left side” on page 3 to make sure that the connections have been made correctly. ■Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. ■Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. Help and SupportFor more information about troubleshooting memory errors in Windows XP, click Start, then click Help and Support. Type the keyword memory error in the Help and Support Search box , then click the arrow.
278 Chapter 16: Troubleshooting www.gateway.com ■If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties in Windows XP: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 3Click the location from which you are dialing, then click Edit. 4Make sure that all settings are correct. To check the dialing properties in Windows 2000: 1Click Start, Settings, then click Control Panel. The Control Panel window opens. 2Click/Double-click the Modems icon, then click Dialing Properties tab. The Dialing Properties dialog box opens. 3Make sure that all settings are correct. ■Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. ■Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. Help and SupportFor more information about dialing properties in Windows XP, click Start, then click Help and Support. Type the keyword dialing in the Help and Support Search box , then click the arrow.
279 Troubleshooting www.gateway.com ■Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. ■Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service. ■Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy. You cannot connect to the Internet ■The ISP may be having technical difficulties. Contact your ISP for technical support. ■See if the modem works with a different communications program. The problem may be with just one program. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software. The server provides a secure connection and is a stand-alone server. You cannot use it to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. to 12:00 p.m. CT.
280 Chapter 16: Troubleshooting www.gateway.com To access the gateway.your.way dial-up server: 1Insert the red Drivers and Applications CD into the CD or DVD drive. 2Click Help, then click Support Web Site. 3To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your taskbar). Your modem connection speed appears. Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your notebook ■Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. See “Left side” on page 3 to make sure that the connections have been made correctly. ■If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■Use the modem cable that came with your notebook. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■Shut down and restart your notebook. ■Run Windows modem diagnostics. To run modem diagnostics in Windows XP: 1Close all open programs. 2Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 3Click/Double-click the Phone and Modem Options icon, then click the Modems tab.