Gateway 200stm User Manual

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Chapter 15: Restoring Software
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Using the Restoration CDs
Use the Gateway Restoration CDs to reinstall device drivers, your operating 
system, and other programs that were preinstalled at the factory.
ImportantBefore you try to fix a problem by reinstalling software from 
your Gateway Restoration CDs, make sure that you have 
tried these steps first:

Use the diagnostics and troubleshooting tools found in 
HelpSpot. For more information about diagnostics and 
troubleshooting tools in...

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Reinstalling device drivers
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Reinstalling device drivers
Device drivers are programs that control devices such as the computer display, 
DVD or recordable CD drives, and modems. Drivers translate information 
between computer devices and programs.
Drivers for your original computer hardware are installed at Gateway. If you 
install a new device, you need to install the drivers provided by the device 
manufacturer.
You should reinstall device drivers:

If directed to do so while...

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Chapter 15: Restoring Software
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3In the Open text box, type d:\runmenu.exe (where d is the drive letter of 
your DVD or recordable CD drive).
4Click OK.
5If this is the first time you have inserted the red Gateway CD, accept the 
End User License Agreement (EULA) by clicking 
Yes, I accept it, then clicking 
Continue. The Gateway Driver and Application Recovery program starts and 
the 
Drivers and Application Recovery tab appears.
6Select a single device driver to reinstall.
- OR -...

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Updating device drivers
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Updating device drivers
The Restoration CDs contain a device driver update utility that works over the 
Internet. If you do not have an Internet service provider, the update utility 
works by direct-dialing the device driver update service.
To update device drivers:
1Insert the red Gateway CD into the DVD or recordable CD drive. If the 
program starts automatically, go to Step 5.
- OR -
If the program does not start automatically, go to Step 2.
2Click Start,...

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5If this is the first time you have inserted the red Gateway CD, accept the 
End User License Agreement (EULA) by clicking 
Yes, I accept it, then clicking 
Continue. The Gateway Driver and Application Recovery program starts and 
the 
Drivers and Application Recovery tab appears.
6Click the Web Updates tab.
7Click Check Now. The Connect window opens.
8Install available updated device drivers by following the on-screen 
instructions. Depending on the...

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Reinstalling programs
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Reinstalling programs 
If you have problems running a program or if you have reinstalled your 
operating system, you can reinstall programs from the red Gateway CD and 
other program CDs. If you are reinstalling programs from other program CDs, 
follow the installation instructions on each CD. If you want to reinstall a 
program, uninstall the old version first.
To reinstall programs from the red Gateway CD:
1If you just reinstalled Windows, go to Step 4....

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Chapter 15: Restoring Software
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8If this is the first time you have inserted the red Gateway CD, accept the 
End User License Agreement (EULA) by clicking 
Yes, I accept it, then clicking 
Continue. The Gateway Driver and Application Recovery program starts and 
the 
Drivers and Application Recovery tab appears.
9Select a single program to reinstall.
- OR -
Click 
Automatic Installation, then select multiple programs to reinstall. 
(Grayed out programs are not available for Automatic...

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Reinstalling programs
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To reinstall other programs from a CD:
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next 
step.
2In Windows XP, click Start, Control Panel, then click 
Add or Remove Programs.
- OR -
In Windows 2000, click 
Start, Settings, Control Panel, then double-click the 
Add or Remove Programs icon.
3In the Currently Installed Programs list, click the program you want to 
uninstall, then click 
Change/Remove and follow the on-screen instructions....

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Chapter 15: Restoring Software
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Reinstalling Windows
If your computer is not working correctly, try the following options to correct 
the problem:

Troubleshooting. For more information, see “Troubleshooting” on 
page 249.

Reinstalling device drivers. For more information, see “Reinstalling device 
drivers” on page 231.
If the options above do not correct the problem, you can use the Restoration 
CDs to reinstall Windows and other software.
The Restoration CDs step you through...

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Reinstalling Windows
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6Select 1. Continue deleting all files and restart.
7When prompted, press any key to continue.
8Select 2. Boot from CD-ROM.
9Select a language option.
10Select 2. Automated installation of Windows (XP or 2000).
11When prompted, remove the red Gateway CD and insert the blue Operating 
System CD into the DVD or recordable CD drive, then press any key to 
continue.
12When prompted, accept the License Agreement by pressing Y.
13Wait while the setup program copies...