Gateway 200stm User Manual
Here you can view all the pages of manual Gateway 200stm User Manual. The Gateway manuals for Notebook are available online for free. You can easily download all the documents as PDF.
Page 271
260 Chapter 17: Troubleshooting www.gateway.com People are sending you e-mail messages, but you have not received any mail Click the receive button in your e-mail program. Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The built-in keyboard does not work Attaching a PS/2 keyboard to your notebook or docking station while your notebook is running may deactivate the built-in keyboard. The external keyboard...
Page 272
261 Troubleshooting www.gateway.com Use PC Doctor or a third-party diagnostic program to help determine if the memory module is failing. For more information, see “Adding or replacing memory” on page 246. You see a “Not enough memory” error message Close all programs, then restart your notebook. Modem Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Left side” on page 3 to make sure that the...
Page 273
262 Chapter 17: Troubleshooting www.gateway.com To check the dialing properties in Windows XP: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 3Click the location from which you are dialing, then click Edit. 4Make sure that all settings are correct. To check the dialing properties in Windows 2000: 1Click Start,...
Page 274
263 Troubleshooting www.gateway.com Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. Try another telephone line (either a different telephone number...
Page 275
264 Chapter 17: Troubleshooting www.gateway.com To access the gateway.your.way dial-up server: 1Insert the red Gateway CD into the DVD or recordable CD drive. 2Click Help, then click Support Web Site. 3To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your taskbar). Your modem connection speed appears. Your fax communications program only sends and receives faxes at...
Page 276
265 Troubleshooting www.gateway.com 4Click your modem, then click Properties. The Modem Properties dialog box opens. 5Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. To run modem diagnostics in Windows 2000: 1Close all open programs....
Page 277
266 Chapter 17: Troubleshooting www.gateway.com To turn down the modem volume in Windows XP: 1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3Click the modem you want to adjust, then click Properties. 4Click the Modem tab, then adjust the Speaker volume control. 5Click OK twice to close the Phone and Modem Options...
Page 278
267 Troubleshooting www.gateway.com The external mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse or changing mouse pads will likely improve its accuracy. If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free or debris. If you have a trackball mouse, “Cleaning the mouse” on page 227. Some mouse pad...
Page 279
268 Chapter 17: Troubleshooting www.gateway.com You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Technical Support for instructions. PC Cards You installed a PC Card and now your notebook is having problems Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s...
Page 280
269 Troubleshooting www.gateway.com Printer The printer will not turn on Make sure that the printer is online. Many printers have an online/offline button that you may need to press. Make sure that the power cable is plugged into an AC power source. The printer is on but will not print Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. Make sure that the printer is online. Many printers have an online/offline button that you may need to press...