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Reinstall the printer driver. See the guide that came with your printer for 
instructions on installing the printer driver.
You see a “Printer queue is full” error message

Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline in Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, click 
Printers and Other 
Hardware
....

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You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have 
an online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the built-in speakers

Make sure that headphones are not plugged into the headphone jack. For 
the location of the headphone jack, see “Left side” on page 3.

Make sure that the volume control on your notebook is turned up. For 
more...

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Make sure that the monitor power is turned on and that the video cable 
is correctly connected. 

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Telephone support
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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:

Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.

If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged...

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Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to...

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Tutoring and training
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Tutoring and training
Gateways Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:

The printed or online documentation that came with your hardware or 
software. In many cases, additional product information and...

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Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, Excel, 
and PowerPoint.www.gateway.com/country
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on CD....

A
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Safety,
Regulatory, and
Legal Information
Important safety 
information
Your Gateway system is designed and tested to meet the latest standards 
for safety of information technology equipment. However, to ensure safe 
use of this product, it is important that the safety instructions marked on 
the product and in the documentation are followed.
Setting up your system

Read and follow all instructions marked on the product and in the 
documentation before you operate your system....

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Appendix A: Safety, Regulatory, and Legal Information
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Openings in the computer case are provided for ventilation. Do not block or cover these 
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for 
ventilation when you set up your work area. Never insert objects of any kind into the computer 
ventilation openings.

Some products are equipped with a three-wire power cord to make sure that the product is 
properly grounded when in use. The...

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Regulatory compliance statements
Wireless Guidance
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), 
operating in the 2.4 GHz Band, may be present (embedded) in your notebook system. The 
following section is a general overview of considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the specific 
country sections (or country group sections). The wireless devices in...