Gateway 200stm User Manual
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230 Chapter 15: Restoring Software www.gateway.com Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. ImportantBefore you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps first: Use the diagnostics and troubleshooting tools found in HelpSpot. For more information about diagnostics and troubleshooting tools in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting in the HelpSpot Search box , then click the arrow. See the Troubleshooting section of this guide. If these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows.
231 Reinstalling device drivers www.gateway.com Reinstalling device drivers Device drivers are programs that control devices such as the computer display, DVD or recordable CD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer. You should reinstall device drivers: If directed to do so while troubleshooting If you see a message indicating that there is a problem with a device driver If you need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver, reinstall the device drivers by completing the following task. If you just reinstalled Windows XP or Windows 2000, the device drivers were automatically reinstalled. If you are not comfortable with the procedures covered in this section, seek help from a more experienced computer user or a computer service technician. To reinstall device drivers: 1Insert the red Gateway CD into the DVD or recordable CD drive. If the program starts automatically, go to Step 5. - OR - If the program does not start automatically, go to Step 2. 2Click Start, then click Run. The Run dialog box opens. ImportantIf the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing drives” on page 96.
232 Chapter 15: Restoring Software www.gateway.com 3In the Open text box, type d:\runmenu.exe (where d is the drive letter of your DVD or recordable CD drive). 4Click OK. 5If this is the first time you have inserted the red Gateway CD, accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 6Select a single device driver to reinstall. - OR - Click Automatic Installation, then select multiple device drivers to reinstall. (Grayed out drivers are not available for Automatic Installation. To select these drivers, click Manual Installation.) 7Click Install. 8Follow any additional on-screen instructions. Depending on the device driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and SupportFor more information about reinstalling device drivers in Windows XP, click Start, then click Help and Support. Type the keyword drivers in the HelpSpot Search box , then click the arrow.
233 Updating device drivers www.gateway.com Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service. To update device drivers: 1Insert the red Gateway CD into the DVD or recordable CD drive. If the program starts automatically, go to Step 5. - OR - If the program does not start automatically, go to Step 2. 2Click Start, then click Run. The Run dialog box opens. 3In the Open text box, type d:\runmenu.exe (where d is the drive letter of the DVD or recordable CD drive). 4Click OK. ImportantIf your system came equipped with a wireless device, only use the drivers approved for the country the device will be used in. See the red Gateway CD or the Gateway Technical Support Web site (www.gateway.com/support ). If your system came equipped with an internal embedded wireless device, see “Safety, Regulatory, and Legal Information” on page 277 for general wireless regulatory and safety guidelines.To find out if your system has an internal wireless device, check the label (see “Identifying your model” on page 10). ImportantIf the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing drives” on page 96.
234 Chapter 15: Restoring Software www.gateway.com 5If this is the first time you have inserted the red Gateway CD, accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 6Click the Web Updates tab. 7Click Check Now. The Connect window opens. 8Install available updated device drivers by following the on-screen instructions. Depending on the device driver you are updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and SupportFor more information about updating device drivers in Windows XP, click Start, then click Help and Support. Type the keyword updating drivers in the HelpSpot Search box , then click the arrow.
235 Reinstalling programs www.gateway.com Reinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the red Gateway CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first. To reinstall programs from the red Gateway CD: 1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step. 2In Windows XP, click Start, Control Panel, then click Add or Remove Programs. - OR - In Windows 2000, click Start, Settings, Control Panel, then double-click the Add or Remove Programs icon. 3In the Currently Installed Programs list, click the program you want to uninstall, then click Change/Remove and follow the on-screen instructions. 4Insert the red Gateway CD into the DVD or recordable CD drive. If the program starts automatically, go to Step 8. - OR - If the program does not start automatically, go to Step 5. 5Click Start, then click Run. The Run dialog box opens. 6In the Open text box, type d:\runmenu.exe (where d is the drive letter of your DVD or recordable CD drive). 7Click OK. ImportantIf the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing drives” on page 96.
236 Chapter 15: Restoring Software www.gateway.com 8If this is the first time you have inserted the red Gateway CD, accept the End User License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 9Select a single program to reinstall. - OR - Click Automatic Installation, then select multiple programs to reinstall. (Grayed out programs are not available for Automatic Installation. To select these programs, click Manual Installation.) 10Click Install. 11Follow any additional on-screen instructions. Depending on the programs you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and SupportFor more information about reinstalling programs in Windows XP, click Start, then click Help and Support. Type the keyword installing programs in the HelpSpot Search box , then click the arrow.
237 Reinstalling programs www.gateway.com To reinstall other programs from a CD: 1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step. 2In Windows XP, click Start, Control Panel, then click Add or Remove Programs. - OR - In Windows 2000, click Start, Settings, Control Panel, then double-click the Add or Remove Programs icon. 3In the Currently Installed Programs list, click the program you want to uninstall, then click Change/Remove and follow the on-screen instructions. 4Insert the program CD into the DVD or recordable CD drive. 5Complete the program reinstallation by following the instructions included with the program CD. ImportantIf the drive you want to use is not in the modular bay, you need to swap modules. For more information about swapping modules, see “Changing drives” on page 96.
238 Chapter 15: Restoring Software www.gateway.com Reinstalling Windows If your computer is not working correctly, try the following options to correct the problem: Troubleshooting. For more information, see “Troubleshooting” on page 249. Reinstalling device drivers. For more information, see “Reinstalling device drivers” on page 231. If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software. The Restoration CDs step you through reinstalling Windows XP or Windows 2000. If you are reinstalling Windows XP or Windows 2000, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can install any remaining programs by using the program CDs that came with your computer. To reinstall your programs, follow the instructions in “Reinstalling programs” on page 235. To reinstall Windows XP or Windows 2000, and the device drivers: 1Insert the red Gateway CD into the DVD or recordable CD drive. 2Restart your computer. 3Select 2. Boot from CD-ROM. 4Select a language option. 5Select 1. Delete all files (Automated Fdisk/Format). ImportantIf you are prompted for your Windows product key when you reinstall Windows, you can find the key on the Microsoft Certificate of Authenticity label located on the bottom of your computer case. For more information, see “Microsoft Certificate of Authenticity” on page 11. CautionBack up your personal files before you use this option. All files on your computer will be deleted!
239 Reinstalling Windows www.gateway.com 6Select 1. Continue deleting all files and restart. 7When prompted, press any key to continue. 8Select 2. Boot from CD-ROM. 9Select a language option. 10Select 2. Automated installation of Windows (XP or 2000). 11When prompted, remove the red Gateway CD and insert the blue Operating System CD into the DVD or recordable CD drive, then press any key to continue. 12When prompted, accept the License Agreement by pressing Y. 13Wait while the setup program copies files to your hard drive. When your computer restarts, do NOT press any key to boot from CD. 14When prompted, insert the red Gateway CD, then click Continue. The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so. 15When the Gateway Application Loader has finished, go to the Windows desktop by clicking OK. 16Install additional programs by following the instructions in “Reinstalling programs” on page 235. 17Install other software, such as Microsoft Works Suite and gaming software, by following the instructions in “To reinstall other programs from a CD:” on page 237.