Gateway 200stm User Manual
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50 Chapter 4: Getting Help www.gateway.com HelpSpot Your computer may include HelpSpot, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems. To start HelpSpot: Click Start, then click Help and Support. HelpSpot opens. If this is the first time you have started HelpSpot, you may experience a brief wait while HelpSpot builds the help database, then HelpSpot displays an introductory video.
51 HelpSpot www.gateway.com You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your touchpad, and other tasks, click the Using your computer link on the HelpSpot main page.
52 Chapter 4: Getting Help www.gateway.com Searching for a topic To sea rc h fo r a top ic in He lpS po t, ty pe a wor d or p h rase ( keywo rd) in th e Search box located at the top of any HelpSpot screen, then click the arrow button. For each search, you receive the following search result types: Suggested Topics - These topics are located in HelpSpot and are relevant to your search topic. Full-text Search Matches - These topics are located in HelpSpot and contain the words you entered in the Search box. Microsoft Knowledge Base - These topics are located on the Microsoft Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics. Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the Search box. You must be connected to the Internet to search for and access these topics. To view a list of your search results, click the results header for the type of results you want to view. To view a topic, click the topic name in the Search Results list. Search box Search results header Search results headers
53 HelpSpot www.gateway.com HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home page, then click a video title. The video plays.
54 Chapter 4: Getting Help www.gateway.com Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
55 Gateway Web site www.gateway.com Gateway Web site Gateways online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials and personalized information about your system. Visit the Gateway eSupport We b s i t e a t s u p p o r t . gateway.com. For more information about connecting to the Internet, see “Using the Internet” on page 81.
56 Chapter 4: Getting Help www.gateway.com Using eSupport The eSupport site is divided into four major areas: Support Home Downloads Contact Us Account Info Each of these areas is represented by a tab across the top of the Web page. Support Home tab To get specific information about your computer, type your serial number into the My System Information box, then click GO, or click Look up my serial number for me . For more information, see “Finding your specifications” on page 12. The Support Information link lets you access product documentation, specifications, and manuals. By entering your serial number, you get specific documents related to your system. You can also browse through the reference area to locate an article specific to the question you have. The Tu t o r i a l s link lets you access an extensive library of how-to articles and videos on topics such as making audio CDs. Downloads tab The Downloads tab provides the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your system. Click All Downloads to walk through a step-by-step wizard to locate your drivers. For more information, see “Updating device drivers” on page 233. Contact Us tab The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone support” on page 273. Account Info tab The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address.
5 57www.gateway.com Windows Basics Read this chapter to learn how to: Use the Windows desktop Manage files and folders Wo r k w i t h d o c u m e n t s Use shortcuts
58 Chapter 5: Windows Basics www.gateway.com About the Windows environment After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from this example, depending on how your computer is set up. Help and SupportFor more information about the Windows XP desktop, click Start, then click Help and Support. Type the keyword Windows desktop in the HelpSpot Search box , then click the arrow.
59 Using the desktop www.gateway.com Using the desktop The desktop contains the taskbar, the Start button, and the Recycle Bin icon. Using the Start menu You can start programs, open files, customize your system, get help, search for files and folders, and more using the Start menu. To use the Start menu: 1Click the Start button on the lower left of the Windows desktop. The Start menu opens showing you the first level of menu items. 2Click All Programs or Programs to see all programs and files in the Start menu. When you move the mouse pointer over any menu item that has an arrow next to it, another menu, called a submenu, opens and reveals related files, programs, or commands. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that are running. Click a program’s button on the taskbar to open the program’s window. The Start button provides access to programs, files, help for Windows and other programs, and computer tools and utilities. Click the Start button, then open a file or program by clicking an item on the menu that opens. The Recycle Bin is where files, folders, and programs that you discarded are stored. You must empty the Recycle Bin to permanently delete them from your computer. For instructions on how to use the Recycle Bin, see “Deleting files and folders” on page 69.