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Troubleshooting
www.gateway.com
Video
The external monitor is not working
■Make sure that you have pressed FN+LCD/CRT to activate the external 
monitor option.
■Make sure that the monitor is turned on and that the video cable is 
connected correctly.
TV out is not working
■Make sure that you have activated TV out. For more information, see 
“Viewing the display on a television” on page 140.
■Make sure that the television is turned on and that the S-Video cable is 
connected correctly.
■Televisions in...

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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are...

263
Telephone support
www.gateway.com
Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to reach
Fax on...

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Tutoring and training
Gateway’s Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:
■The printed or online documentation that came with your hardware or 
software. In many cases, additional product information...

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Tutoring and training
www.gateway.com
Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, 
Excel, and PowerPoint.www.gateway.com/store
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on disc. Select from...

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A
267
Safety,
Regulatory, and
Legal Information
Important safety 
information
Your Gateway system is designed and tested to meet the latest standards 
for safety of information technology equipment. However, to ensure safe 
use of this product, it is important that the safety instructions marked on 
the product and in the documentation are followed.
WarningAlways follow these instructions to help 
guard against personal injury and damage 
to your Gateway system. 

268
Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
Setting up your system
■Read and follow all instructions marked on the product and in the documentation before you 
operate your system. Retain all safety and operating instructions for future use.
■Do not use this product near water or a heat source such as a radiator.
■Set up the system on a stable work surface.
■The product should be operated only from the type of power source indicated on the rating label.
■If your notebook has...

269
Important safety information
www.gateway.com
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
ImportantDo not use Gateway products in areas classified as 
hazardous locations. Such areas include patient care 
areas of medical and dental facilities, oxygen-laden 
environments, or industrial facilities.
WarningTo reduce the risk of fire, use only No. 26 AWG or larger 
telecommunications line cord. 

270
Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
Regulatory compliance 
statements
Wireless Guidance
Low power, Radio transmitting type devices (radio frequency (RF) wireless communication 
devices), may be present (embedded) in your notebook system. These devices may operate in the 
2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or 
PCS cellular bands (i.e. Cellular data modem). The following section is a general overview of...