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Adding or replacing memory
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10Gently push the module down until it clicks in place.
11Replace the memory bay cover and tighten the cover screw.
12Insert the battery, then turn your notebook over.
13Connect the power adapter and modem and network cables, then turn on 
your notebook.
ImportantUse only memory modules designed for the 
Gateway 200ARC. 

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Replacing the hard drive
If you would like more hard drive capacity, you can replace your original drive 
with a higher-capacity drive.
To replace the hard drive:
1Back up any data you want to transfer to the new hard drive. For more 
information, see “Backing up files” on page 207.
2Follow the instructions under “Preventing static electricity discharge” on 
page 226.
3Turn off your notebook and disconnect the AC adapter and modem and 
network...

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Replacing the hard drive
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6Remove the two hard drive bay cover screws.
7Slide the hard drive bay cover off of your notebook.
Screws 

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8Rotate the brown bar on the connector 90° up, then pull the cable straight 
out from the connector. 

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Replacing the hard drive
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9Pr y up o n th e left side of th e h ard  d rive ( th e side  awa y from  the  con n ecto r) 
by inserting a flat-blade screw driver in the small groove in the plastic.
10Pull the hard drive away from the connector at a 45° angle and remove it 
from the notebook.
11Insert the new hard drive into your notebook at a 45° angle and press the 
left side into place.
12Insert the hard drive cable directly into the connector. 

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13Rotate the brown bar on the connector 90° down to secure the cable to 
the connector.
14Replace the hard drive cover.
15Replace the screws that secure the hard drive cover to your notebook.
16Insert the battery and turn your notebook over.
17Connect the power adapter and modem and network cables, then turn on 
your notebook.
18See “Reinstalling Windows” on page 219 for instructions on installing 
Windows, your drivers, and your programs. 

16
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Troubleshooting
This chapter provides some solutions to common notebook 
problems. Read this chapter to learn how to:
■Troubleshoot typical hardware and software problems
■Get telephone support
■Use automated troubleshooting systems
■Get tutoring and training
If the suggestions in this chapter do not correct the 
problem, see “Getting Help” on page 37 for more 
information about how to get help. 

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Safety guidelines
While troubleshooting your notebook, follow these safety guidelines:
■Never remove the memory bay cover or hard drive if your notebook is 
turned on, the battery is installed, or while the modem cable, network 
cable, or AC power adapter are connected to the notebook.
■Make sure that you are correctly grounded before accessing internal 
components. For more information about preventing damage from static 
electricity, see “Preventing...

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First steps
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First steps
If you have problems with your notebook, try these things first:
■Make sure that the AC power adapter is connected to your notebook and 
an AC outlet and that the AC outlet is supplying power.
■If you use a power strip or surge protector, make sure that it is turned on.
■If a peripheral device (such as a keyboard or mouse) does not work, make 
sure that all connections are secure.
■Make sure that your hard drive is not full.
■If an error message appears on the...

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Troubleshooting
Audio
See “Sound” on page 260.
Battery
See “Power” on page 256.
CD or DVD drives
Your notebook does not recognize a disc
■The disc may not be seated correctly in the tray. When you place a disc 
on the tray, make sure that you press the disc firmly onto the spindle so 
the retainers hold the disc in place.
■Make sure that the disc label is facing up, then try again.
■If you are trying to play a DVD, make sure that you have a DVD drive. 
See...