Gateway 200arc User Manual

251
Troubleshooting
www.gateway.com
■Try connecting with the modem at a lower connection speed. If reducing 
the connect speed lets you connect, call your telephone service. The 
telephone line may be too noisy.
You cannot connect to the Internet
■The ISP may be having technical difficulties. Contact your ISP for technical 
support.
■See if the modem works with a different communications program. The 
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations...

252
Chapter 16: Troubleshooting
www.gateway.com
Your fax communications program only sends and receives faxes at 
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of 
14,400 bps.
The modem is not recognized by your notebook
■Make sure that the line connected to the modem is working and plugged 
into the modem jack on your notebook. See “Left side” on page 3 to make 
sure that the connections have been made correctly.
■If the modem shares the...

253
Troubleshooting
www.gateway.com
To run modem diagnostics in Windows 2000:
1Close all open programs.
2Click Start, Settings, then click Control Panel. The Control Panel 
window opens.
3Double-click the Modems icon. The Modems Properties window opens.
4Click the Diagnostic tab, click the COM port next to the name of 
the modem, then click 
More Info. The Modem Info dialog box opens. 
If information about the modem appears, the modem passed 
diagnostics. If no modem information is available, a white...

254
Chapter 16: Troubleshooting
www.gateway.com
5Click OK twice to close the Phone and Modem Options dialog box.
To turn down the modem volume in Windows 2000:
1Click Start, Settings, then click Control Panel. The Control Panel 
window opens.
2Double-click the Modems icon. The Modems Properties dialog box 
opens.
3Click the General tab, click the modem you want to adjust, then click 
Properties.
4Adjust the Speaker volume control.
5Click OK.
Mouse
The external mouse does not work
■Make sure that the...

255
Troubleshooting
www.gateway.com
You cannot connect to your company network
Every network is unique. Contact your company computer department or 
network administrator for help.
Operating system
The program I am working in has stopped responding but the cursor 
moves and other programs work
■The program has become unresponsive. Press CTRL+ALT+DEL to open the 
Task Manager and close the non-responsive program.
The notebook keeps showing the wrong date and time even after 
resetting
■The CMOS battery on...

256
Chapter 16: Troubleshooting
www.gateway.com
PC Cards
You installed a PC Card and now your notebook is having problems
■The card is incorrectly inserted. Eject the card and re-insert it with the label 
side up. For more information, see “Adding and removing a PC Card” on 
page 224.
■Make sure that you have correctly installed required software for the 
PC Card. For more information, see your PC Card’s documentation.
■Make sure that the PC Card you installed is not causing a system resource 
conflict....

257
Troubleshooting
www.gateway.com
■Make sure that the AC power adapter cables are free from cuts or damage. 
Replace any damaged cables.
Your notebook is not working on battery power
■Make sure that the battery is installed correctly. For more information, see 
“Changing batteries” on page 149.
■Make sure that the battery is fully recharged. For more information, see 
“Recharging the battery” on page 147.
■Make sure that the battery is calibrated correctly. For more information, 
see “Recalibrating the...

258
Chapter 16: Troubleshooting
www.gateway.com
The display goes black while the notebook is still turned on
■Your notebook has gone into Standby after sitting idle (power status 
indicator is blinking). Press and hold the Power button for about a second 
to resume operations.
■Notebook has gone into low-battery Hibernate (power status indicator is 
blinking). Install the AC adapter, then press and hold the Power button 
for about a second to resume operations and recharge the battery.
Printer
The...

259
Troubleshooting
www.gateway.com
To set a default printer in Windows 2000:
1Click Start, Settings, then click Printers.
2Right-click on the name of the printer you want to be the default 
printer, then click 
Set as Default.
■Reinstall the printer driver. See the guide that came with your printer for 
instructions on installing the printer driver.
You see a “Printer queue is full” error message
■Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work...

260
Chapter 16: Troubleshooting
www.gateway.com
To make sure that the printer is not set to work offline in 
Windows 2000:
1Click Start, Settings, then click Printers.
2Right-click the name of the printer you want to use. If the menu 
shows a check mark next to 
Use Printer Offline, click Use Printer Offline 
to clear the check mark.
■Wait until files have been printed before sending additional files to the 
printer.
■If you print large files or many files at one time, you may want to add 
additional...