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Gateway 200arc User Manual

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    Adding or replacing memory
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    10Gently push the module down until it clicks in place.
    11Replace the memory bay cover and tighten the cover screw.
    12Insert the battery, then turn your notebook over.
    13Connect the power adapter and modem and network cables, then turn on 
    your notebook.
    ImportantUse only memory modules designed for the 
    Gateway 200ARC. 
    						
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    Chapter 15: Upgrading Your Gateway 200
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    Replacing the hard drive
    If you would like more hard drive capacity, you can replace your original drive 
    with a higher-capacity drive.
    To replace the hard drive:
    1Back up any data you want to transfer to the new hard drive. For more 
    information, see “Backing up files” on page 207.
    2Follow the instructions under “Preventing static electricity discharge” on 
    page 226.
    3Turn off your notebook and disconnect the AC adapter and modem and 
    network cables.
    4Turn your notebook over so the bottom is facing up.
    5Remove the battery. For more information, see “Replacing the battery” on 
    page 149.
    Hard drive 
    						
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    Replacing the hard drive
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    6Remove the two hard drive bay cover screws.
    7Slide the hard drive bay cover off of your notebook.
    Screws 
    						
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    8Rotate the brown bar on the connector 90° up, then pull the cable straight 
    out from the connector. 
    						
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    Replacing the hard drive
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    9Pr y up o n th e left side of th e h ard  d rive ( th e side  awa y from  the  con n ecto r) 
    by inserting a flat-blade screw driver in the small groove in the plastic.
    10Pull the hard drive away from the connector at a 45° angle and remove it 
    from the notebook.
    11Insert the new hard drive into your notebook at a 45° angle and press the 
    left side into place.
    12Insert the hard drive cable directly into the connector. 
    						
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    13Rotate the brown bar on the connector 90° down to secure the cable to 
    the connector.
    14Replace the hard drive cover.
    15Replace the screws that secure the hard drive cover to your notebook.
    16Insert the battery and turn your notebook over.
    17Connect the power adapter and modem and network cables, then turn on 
    your notebook.
    18See “Reinstalling Windows” on page 219 for instructions on installing 
    Windows, your drivers, and your programs. 
    						
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    Troubleshooting
    This chapter provides some solutions to common notebook 
    problems. Read this chapter to learn how to:
    ■Troubleshoot typical hardware and software problems
    ■Get telephone support
    ■Use automated troubleshooting systems
    ■Get tutoring and training
    If the suggestions in this chapter do not correct the 
    problem, see “Getting Help” on page 37 for more 
    information about how to get help. 
    						
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    Chapter 16: Troubleshooting
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    Safety guidelines
    While troubleshooting your notebook, follow these safety guidelines:
    ■Never remove the memory bay cover or hard drive if your notebook is 
    turned on, the battery is installed, or while the modem cable, network 
    cable, or AC power adapter are connected to the notebook.
    ■Make sure that you are correctly grounded before accessing internal 
    components. For more information about preventing damage from static 
    electricity, see “Preventing static electricity discharge” on page 226.
    ■After you complete any maintenance tasks where you remove the memory 
    bay cover or hard drive, make sure that you replace the covers or hard drive, 
    reinstall any screws, then replace the battery before you start your 
    notebook.
    WarningDo not try to troubleshoot your problem if power cords or 
    plugs are damaged, if your notebook was dropped, or if 
    the case was damaged. Instead, unplug your notebook 
    and contact a qualified computer technician. 
    						
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    First steps
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    First steps
    If you have problems with your notebook, try these things first:
    ■Make sure that the AC power adapter is connected to your notebook and 
    an AC outlet and that the AC outlet is supplying power.
    ■If you use a power strip or surge protector, make sure that it is turned on.
    ■If a peripheral device (such as a keyboard or mouse) does not work, make 
    sure that all connections are secure.
    ■Make sure that your hard drive is not full.
    ■If an error message appears on the screen, write down the exact message. 
    The message may help Gateway Technical Support in diagnosing and 
    fixing the problem.
    ■If you added or removed peripheral devices, review the installation 
    procedures you performed and make sure that you followed each 
    instruction.
    ■If an error occurs in a program, see the program’s printed documentation 
    or the online help.
    Software support tools
    Your notebook may include the following support tool to help you diagnose 
    and fix problems:
    ■PC Doctor is a comprehensive hardware diagnostic and system information 
    tool that can test your notebook and determine its configuration. 
    PC Doctor provides 85 professional diagnostic tests directly from your 
    notebook.
    To access this support tool, click 
    Start, All Programs, then click Gateway Utilities.
    Help and 
    SupportFor more information about troubleshooting in 
    Windows XP, click Start, then click Help and Support.
    Type the keyword troubleshooting in the Search box 
    , then click the arrow. 
    						
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    Chapter 16: Troubleshooting
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    Troubleshooting
    Audio
    See “Sound” on page 260.
    Battery
    See “Power” on page 256.
    CD or DVD drives
    Your notebook does not recognize a disc
    ■The disc may not be seated correctly in the tray. When you place a disc 
    on the tray, make sure that you press the disc firmly onto the spindle so 
    the retainers hold the disc in place.
    ■Make sure that the disc label is facing up, then try again.
    ■If you are trying to play a DVD, make sure that you have a DVD drive. 
    See “Identifying drive types” on page 103 for more information.
    ■Try a different disc. Occasionally discs are flawed and cannot be read by 
    the drive.
    ■Some music CDs have copy protection software. You may not be able to 
    play these discs on your notebook.
    ■Your notebook may be experiencing some temporary memory problems. 
    Shut down and restart your notebook.
    ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on 
    page 242.
    An audio CD does not produce sound
    ■Make sure that the disc label is facing up, then try again.
    ■Some music CDs have copy protection software. You may not be able to 
    play these discs on your notebook.
    ■Make sure that the volume control on your notebook is turned up. For 
    more information, see “System key combinations” on page 27. 
    						
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