Gateway 200arc User Manual
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231 Adding or replacing memory www.gateway.com 10Gently push the module down until it clicks in place. 11Replace the memory bay cover and tighten the cover screw. 12Insert the battery, then turn your notebook over. 13Connect the power adapter and modem and network cables, then turn on your notebook. ImportantUse only memory modules designed for the Gateway 200ARC.
232 Chapter 15: Upgrading Your Gateway 200 www.gateway.com Replacing the hard drive If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. To replace the hard drive: 1Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” on page 207. 2Follow the instructions under “Preventing static electricity discharge” on page 226. 3Turn off your notebook and disconnect the AC adapter and modem and network cables. 4Turn your notebook over so the bottom is facing up. 5Remove the battery. For more information, see “Replacing the battery” on page 149. Hard drive
233 Replacing the hard drive www.gateway.com 6Remove the two hard drive bay cover screws. 7Slide the hard drive bay cover off of your notebook. Screws
234 Chapter 15: Upgrading Your Gateway 200 www.gateway.com 8Rotate the brown bar on the connector 90° up, then pull the cable straight out from the connector.
235 Replacing the hard drive www.gateway.com 9Pr y up o n th e left side of th e h ard d rive ( th e side awa y from the con n ecto r) by inserting a flat-blade screw driver in the small groove in the plastic. 10Pull the hard drive away from the connector at a 45° angle and remove it from the notebook. 11Insert the new hard drive into your notebook at a 45° angle and press the left side into place. 12Insert the hard drive cable directly into the connector.
236 Chapter 15: Upgrading Your Gateway 200 www.gateway.com 13Rotate the brown bar on the connector 90° down to secure the cable to the connector. 14Replace the hard drive cover. 15Replace the screws that secure the hard drive cover to your notebook. 16Insert the battery and turn your notebook over. 17Connect the power adapter and modem and network cables, then turn on your notebook. 18See “Reinstalling Windows” on page 219 for instructions on installing Windows, your drivers, and your programs.
16 237 Troubleshooting This chapter provides some solutions to common notebook problems. Read this chapter to learn how to: ■Troubleshoot typical hardware and software problems ■Get telephone support ■Use automated troubleshooting systems ■Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 37 for more information about how to get help.
238 Chapter 16: Troubleshooting www.gateway.com Safety guidelines While troubleshooting your notebook, follow these safety guidelines: ■Never remove the memory bay cover or hard drive if your notebook is turned on, the battery is installed, or while the modem cable, network cable, or AC power adapter are connected to the notebook. ■Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 226. ■After you complete any maintenance tasks where you remove the memory bay cover or hard drive, make sure that you replace the covers or hard drive, reinstall any screws, then replace the battery before you start your notebook. WarningDo not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician.
239 First steps www.gateway.com First steps If you have problems with your notebook, try these things first: ■Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. ■If you use a power strip or surge protector, make sure that it is turned on. ■If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■Make sure that your hard drive is not full. ■If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. ■If an error occurs in a program, see the program’s printed documentation or the online help. Software support tools Your notebook may include the following support tool to help you diagnose and fix problems: ■PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your notebook and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your notebook. To access this support tool, click Start, All Programs, then click Gateway Utilities. Help and SupportFor more information about troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow.
240 Chapter 16: Troubleshooting www.gateway.com Troubleshooting Audio See “Sound” on page 260. Battery See “Power” on page 256. CD or DVD drives Your notebook does not recognize a disc ■The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. ■Make sure that the disc label is facing up, then try again. ■If you are trying to play a DVD, make sure that you have a DVD drive. See “Identifying drive types” on page 103 for more information. ■Try a different disc. Occasionally discs are flawed and cannot be read by the drive. ■Some music CDs have copy protection software. You may not be able to play these discs on your notebook. ■Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 242. An audio CD does not produce sound ■Make sure that the disc label is facing up, then try again. ■Some music CDs have copy protection software. You may not be able to play these discs on your notebook. ■Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page 27.