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Troubleshooting
www.gateway.com
Video
The external monitor is not working
■Make sure that you have pressed FN+LCD/CRT to activate the external 
monitor option.
■Make sure that the monitor is turned on and that the video cable is 
connected correctly.
TV out is not working
■Make sure that you have activated TV out. For more information, see 
“Viewing the display on a television” on page 140.
■Make sure that the television is turned on and that the S-Video cable is 
connected correctly.
■Televisions in different countries use different standards. If you are 
traveling, you may need to change the TV Out mode. For more 
information, see “Viewing the display on a television” on page 140. 
						

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Chapter 16: Troubleshooting
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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged in securely.
■If you have recently installed hardware or software, make sure that you 
have installed it according to the instructions provided with it. If you did 
not purchase the hardware or software from Gateway, see the 
manufacturer’s documentation and technical support resources.
■If you have “how to” questions about using a program, see:
■Online Help
■Printed documentation
■The Microsoft Windows documentation
■The software publisher’s Web site
■See the troubleshooting section of this chapter.
■Have your customer ID, serial number, and order number available, along 
with a detailed description of your problem, including the exact text of 
any error messages, and the steps you have taken.
■Make sure that your notebook is nearby at the time of your call. The 
technician may have you follow troubleshooting steps.
WarningTo avoid bodily injury, do not attempt to troubleshoot your 
notebook problem if:
■Power cords or plugs are damaged■Liquid has been spilled into your notebook■Your notebook was dropped■The case was damaged
Instead, unplug your notebook and contact a qualified 
computer technician. 
						

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Telephone support
www.gateway.com
Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to reach
Fax on demand 
supportOrder a catalog of documents on common 
problems, then order documents by document 
numbers. The documents will be faxed to you.800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s 
fee-based 
software tutorial 
serviceGet tutorial assistance for software issues 
billed by the minute.800-229-1103 (charged to 
your credit card)
900-555-4695 (charged to 
your telephone bill)
Gateway Home 
and Home Office 
Technical SupportTalk to a Gateway Technical Support 
representative about a non-tutorial technical 
support question. (See “Before calling 
Gateway Technical Support” on page 262 
before calling.)
TDD Technical Support (for hearing impaired) 
is available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time800-846-2301 (US)
800-846-3609 (Canada 
and Puerto Rico)
605-232-2191 
(all other countries)
800-846-1778 (TDD)
America Online Get support for your America Online ISP 
account800-827-6364 (US)
888-265-4357 (Canada)
Sales, 
accounting, and 
warrantyGet information about available systems, 
pricing, orders, billing statements, warranty 
service, or other non-technical issues.800-846-2000 (US)
888-888-2037 (Canada) 
						

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Tutoring and training
Gateway’s Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:
■The printed or online documentation that came with your hardware or 
software. In many cases, additional product information and online 
documentation for Gateway-supplied hardware can be found in our Web 
site’s Documentation Library
■This user’s guide
■The software publisher’s Web site
Tu t o r i n g
For help on using hardware or software that came with your Gateway notebook, 
contact Gateway’s fee-based tutorial hotline:
■800-229-1103 (rate charged per minute; charged to a major credit card)
■900-555-4695 (rate charged per minute; charged to your telephone bill)
Important Business customers: For technical support information 
see the Gateway Business Service Plans guide that came 
with your system.
Help and 
SupportFor more how-to information about Windows XP, click 
Start, then click Help and Support.
Type the keyword practice in the Search box 
, then click the arrow. 
						

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Tutoring and training
www.gateway.com
Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, 
Excel, and PowerPoint.www.gateway.com/store
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on disc. Select from several 
easy-to-use learning libraries.www.gateway.com/training
Online Training 
from Learn With 
GatewayMore than 450 online courses are 
available from Learn With Gateway. All 
you have to do is go online and log in. You 
select the subject matter and the learning 
format (self-paced tutorials or virtual 
classrooms), all from the comfort of your 
notebook.www.learnwithgateway.com/ 
						

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							A
267
Safety,
Regulatory, and
Legal Information
Important safety 
information
Your Gateway system is designed and tested to meet the latest standards 
for safety of information technology equipment. However, to ensure safe 
use of this product, it is important that the safety instructions marked on 
the product and in the documentation are followed.
WarningAlways follow these instructions to help 
guard against personal injury and damage 
to your Gateway system. 
						

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Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
Setting up your system
■Read and follow all instructions marked on the product and in the documentation before you 
operate your system. Retain all safety and operating instructions for future use.
■Do not use this product near water or a heat source such as a radiator.
■Set up the system on a stable work surface.
■The product should be operated only from the type of power source indicated on the rating label.
■If your notebook has a voltage selector switch, make sure that the switch is in the proper position 
for your area. The voltage selector switch is set at the factory to the correct voltage.
■Openings in the notebook case are provided for ventilation. Do not block or cover these 
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for 
ventilation when you set up your work area. Never insert objects of any kind into the notebook 
ventilation openings.
■Some products are equipped with a three-wire power cord to make sure that the product is 
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. 
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician 
to install the appropriate outlet.
■If you use an extension cord with this system, make sure that the total ampere rating on the 
products plugged into the extension cord does not exceed the extension cord ampere rating.
■I f  y o u r  s y s t e m  i s  f i t t e d  w i t h  a  T V  Tu n e r,  c a b l e , or satellite receiver card, make sure that the 
antenna or cable system is electrically grounded to provide some protection against voltage 
surges and buildup of static charges.
Care during use
■D o  n o t  w a l k  o n  t h e  p o w e r  c o r d  o r  a l l o w  a n y t h i n g  t o  r e s t  o n  i t .
■Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking 
near your system.
■Some products have a replaceable CMOS battery on the system board. There is a danger of 
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or 
equivalent type recommended by the manufacturer. Dispose of batteries according to the 
manufacturer’s instructions.
■When the notebook is turned off, a small amount of electrical current still flows through the 
notebook. To avoid electrical shock, always unplug all power cables and modem cables from the 
wall outlets before cleaning the system.
■Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■The power cord or plug is damaged.
■Liquid has been spilled into the system.
■The system does not operate properly when the operating instructions are followed.
■The system was dropped or the cabinet is damaged.
■The system performance changes. 
						

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Important safety information
www.gateway.com
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
ImportantDo not use Gateway products in areas classified as 
hazardous locations. Such areas include patient care 
areas of medical and dental facilities, oxygen-laden 
environments, or industrial facilities.
WarningTo reduce the risk of fire, use only No. 26 AWG or larger 
telecommunications line cord. 
						

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Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
Regulatory compliance 
statements
Wireless Guidance
Low power, Radio transmitting type devices (radio frequency (RF) wireless communication 
devices), may be present (embedded) in your notebook system. These devices may operate in the 
2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or 
PCS cellular bands (i.e. Cellular data modem). The following section is a general overview of 
considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the specific 
country sections (or country group sections). The wireless devices in your system are only qualified 
for use in the countries identified by the Radio Approval Marks on the system rating label. If the 
country you will be using the wireless device in, is not listed, please contact your local Radio 
Approval agency for requirements. Wireless devices are closely regulated and use may not be 
allowed.
T h e  p o w e r  o u t p u t  o f  t h e  w i r e l e s s  d e v i c e  o r  d e v i c e s  t h a t  m a y  b e  e m b e d d e d  i n  y o u r  n o t e b o o k  i s  w e l l  
below the RF exposure limits as known at this time. Because the wireless devices (which may be 
embedded into your notebook) emit less energy than is allowed in radio frequency safety standards 
and recommendations, Gateway believes these devices are safe for use. Regardless of the power 
levels, care should be taken to minimize human contact during normal operation.
As a general guideline, a separation of 20 cm (8inches) between the wireless device and the body 
(including bystanders), for use of a wireless device near the body (this does not include extremities) 
i s  t y p i c a l .  T h i s  d e v i c e  s h o u l d  b e  u s e d  m o r e  t h a n  2 0 c m  ( 8 i n c h e s )  f r o m  t h e  b o d y  w h e n  w i r e l e s s  
devices are on and transmitting.
If anyone is closer than 20 cm (8 inches) to the wireless transmitter, make sure the transmitter is 
turned off. Please see “Turning your wireless Ethernet emitter on or off” on page 188 for 
instruction on turning off the transmitter.
The wireless devices installed in this system are intended to be used indoors. In some areas, use of 
these devices outdoors is prohibited.
Some circumstances require restrictions on wireless devices. Examples of common restrictions are 
listed below:
WarningRadio frequency wireless communication can interfere 
with equipment on commercial aircraft. Current aviation 
regulations require wireless devices to be turned off while 
traveling in an airplane. 802.11B (also known as wireless 
Ethernet or Wifi) and Bluetooth communication devices are 
examples of devices that provide wireless communication.