Epson Stylus Pro 9700 User Manual

							191
Solving Problems|191
Clearing Paper Jams
When roll paper gets jammed in the printer, printing stops and you see a 
PAPER JAM message on the LCD display. Follow these steps to clear a 
paper jam:
1. Cut the paper at the paper insertion slot.
2. Press the   button to release the paper.
3. Rewind the paper.
 
						

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192|Solving Problems
4. Open the front cover if necessary.
5. Carefully pull down the jammed paper.
Caution: To avoid damaging the printer, do not touch the cables around 
the print head or the roller, ink absorption pad, or ink tubes. 
6. Close the front cover, if necessary. Press the Ppower button to turn the 
printer off and then back on.
 
						

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Solving Problems|193
Solving Problems With the Optional Auto 
Take-Up Reel
If you have problems using the optional Auto Take-Up Reel, try these 
solutions:
Make sure the AC power cord is plugged into the Auto Take-Up Reel.
Make sure you turned the printer off and then on again after installing 
the Auto Take-Up Reel, and that the cable is securely connected to both 
the printer and Auto Take-Up Reel.
Make sure there is enough slack in the roll paper as it feeds paper to 
ensure that it interrupts the sensor so the Auto Take-Up Reel can turn. 
See page 204 for details.
Make sure the Auto switch is set for the direction in which you loaded 
the paper to be taken up. See page 207 for details.
Make sure you pressed the printer’s lPaper Source button to select 
(Auto Cut Off).
If the Sensor light flashes slowly when you are not printing, the sensor 
may be misaligned or there may be an obstacle in the sensor’s beam. 
Make sure nothing is impeding the sensor’s beam.
If the Sensor light is off, the Auto Take-Up Reel may be turned off or 
the sensor cables may be disconnected. See the installation instructions 
included with the Auto Take-Up Reel.
Uninstalling and Reinstalling the Printer Driver
If you need to uninstall and then reinstall the printer driver software for any 
reason, follow the instructions in the appropriate section below.
Macintosh OS X 10.6 and 10.5
1. Select System Preferences, then select Print & Fax.
2. Select your printer, then click the – button.
3. If you want to reinstall your printer software, restart your Macintosh. 
Then follow the instructions on page 51 to install the software.
Tip: Check the Epson 
Pro Imaging website at 
www.proimaging.epson.
com for updated drivers 
and utilities that may 
become available.
 
						

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194|Solving Problems
Macintosh OS X 10.4
1. Open the Applications folder, then the Utilities folder.
2. Double-click 
Printer Setup Utility, select your printer, and then click 
Delete.
3. If you want to reinstall your printer software, restart your Macintosh. 
Then follow the instructions on page 51 to install the software.
Windows
1. Do one of the following:
Windows 7 & Windows Vista: Click   
> Control Panel > Uninstall 
a program
. Select EPSON Printer Software in the program list.
Windows XP: Click 
Start > Control Panel > Add or Remove 
Programs. 
Select EPSON Printer Software in the program list and 
click 
Change/Remove.
2. Select your printer icon and click 
OK. Follow the on-screen instructions 
to uninstall your software.
3. If you want to reinstall your printer software, restart your computer. 
Then follow the instructions on page 49 to install the software. 
 
						

							195
195
Environmental
Electrical
Check the label on the back of your printer for voltage information.
OperationStorage
Temperature50 to 95 °F 
(10 to 35 °C)
Print quality guarantee: 
59 to 77 °F 
(15 to 25 °C)–4 to 104 °F 
(–20 to 40 °C)
Humidity
(without 
condensation)20 to 80% RH 
Print quality guarantee:
40 to 60%5 to 85% RH
(stored in shipping 
container)
SpecificationDescription
Input voltage range90 V to 264 V
Rated frequency range50 to 60 Hz 
Input frequency range49.5 to 60.5 Hz
Rated current1.0 A at 120 V 
0.5 A at 220 V 
Power consumptionEpson Stylus Pro 7700:
Approx. 80 W
Approx. 14 W in low-power mode
Approx. 1 W or less in power off mode
Epson Stylus Pro 9700:
Approx. 85 W
Approx.14 W in low-power mode
Approx.1 W or less in power off mode
AppendixA: 
Specifications
 
						

							196
196|Specifications
Dimensions and Weight
Printer Interfaces
USB (1.1 and 2.0 compatible)
Ethernet 10/100 BaseT
Safety Approvals
Media
Roll Paper
SpecificationEpson Stylus Pro 7700Epson Stylus Pro 9700
Height48 inches (1218 mm) 48 inches (1218 mm)
Width53.4 inches (1356 mm) 73.4 inches (1864 mm)
Depth26.26 inches (667 mm) 26.26 inches (667 mm)
Weight 
(without consumables)222 lb (100.9 kg) printer, 
stand, and paper basket298 lb (135.1 kg) printer, 
stand, and paper basket
Safety standardsUL 60950-1
CSA 22.2 No. 60950-1 
EMCFCC part 15 subpart B, class B
CAN/CSA-CEI/IEC CISPR 22 Class B
Note: Since the quality of 
any particular brand or 
type of paper may be 
changed by the 
manufacturer at any time, 
Epson cannot attest to 
the quality of any 
non-Epson brand or type 
of paper. Always test 
samples of paper stock 
before purchasing large 
quantities or printing large 
jobs.
Maximum roll widthEpson Stylus Pro 7700: 24 inches (610 mm)
Epson Stylus Pro 9700: 44 inches (1118 mm)
Maximum roll lengthUp to 147.6 feet for 2-inch cored media
Up to 662.7 feet for 3-inch cored media
Weight range17 to 24 lb (64 to 90 g/sm)
Paper thickness3.15 to 19.7 mil (0.08 to 0.5 mm)
Roll paper compatibilityHandles both 2- and 3-inch cored media
Maximum roll paper 
diameter2-inch core: 4 inches (103 mm) 
3-inch core: 6 inches (150 mm)
 
						

							197
Specifications|197
Epson Roll Paper Information and ICC Profiles
Paper nameThickness
Borderless 
printing 
recommended
Core 
diameter
ICC profile*
Premium Glossy Photo 
Paper (250)10 mil
(0.27 mm)Yes 3 inch Pro9700_7700_PremiumGlossy
PhotoPaper250.icc (Photo Black)
Premium Semi-gloss 
Photo Paper (250)10 mil
(0.27 mm)Yes 3 inch Pro9700_7700_PremiumSemigloss
PhotoPaper250.icc (Photo Black)
Premium Luster Photo 
Paper (260)10 mil
(0.27 mm)Yes 3 inch Pro9700_7700_PremiumLuster
PhotoPaper260.icc (Photo Black)
Premium Semimatte 
Photo Paper (260)10 mil
(0.27 mm)Yes 3 inch Pro9700_7700_Premium
SemimattePhotoPaper260.icc 
(Photo Black)
Premium Glossy Photo 
Paper (170)7 mil
(0.18 mm)Yes 2 inch Pro9700_7700_PremiumGlossy
PhotoPaper170.icc (Photo Black)
Premium Semi-gloss 
Photo Paper (170)7 mil
(0.18 mm)Yes 2 inch Pro9700_7700_PremiumSemigloss
PhotoPaper170.icc (Photo Black)
Enhanced Matte Paper 10 mil
(0.25 mm)No 3 inch Pro9700_7700_EnhancedMatte
Paper.icc
Doubleweight Matte 
Paper10 mil
(0.21 mm)Yes 2 inch Pro9700_7700_Doubleweight
MattePaper.icc (Matte Black)
Singleweight Matte Paper 5.5 mil.
(0.14 mm)Yes 2 inch Pro9700_7700_SingleweightMatte
Paper.icc (Matte Black)
Enhanced Synthetic Paper 5 mil
(0.12 mm)No 2 inch Pro9700_7700_EnhancedSynthetic
Paper.icc (Matte Black)
Enhanced Adhesive 
Synthetic Paper7 mil
(0.17 mm)No 2 inch Pro9700_7700_EnhancedAdhesive
SyntheticPaper.icc (Matte Black)
 
						

							198
198|Specifications
Cut Sheets
Epson Cut Sheet Paper SizesWeight range17 lb (64 g/m
2) bond up to posterboard
Size groupSize nameMeasurements
A Series A4 8.3 
× 11.7 inches 
(210 × 297 mm)
A3 11.7 × 16.5 inches 
(297 × 420 mm)
Super A3/B 13 × 19 inches 
(329 × 483 mm)
A2 16.5 × 23.4 inches 
(420 × 594 mm)
A1 23.4 × 33.1 inches 
(594 × 841 mm)
Super A1 24 × 36 inches 
(610 × 910 mm)
A0* 33.1 × 44 inches 
(841 × 1189 mm)
Super A0* 36 × 50.9 inches 
(914 × 1292 mm)
US-ANSI Letter 8.5 
× 11 inches 
(216 × 279 mm)
US B 11 × 17 inches 
(279 × 430 mm)
US C 17 × 22 inches 
(430 × 559 mm)
US D 22 × 34 inches 
(559 × 864 mm)
US E* 34 × 44 inches 
(864 × 1120 mm)
 
						

							199
Specifications|199
US-ARCH ARCH A 9 × 12 inches 
(229 × 305 mm)
ARCH B 12 
× 18 inches 
(305 × 457 mm)
ARCH C 18 × 24 inches 
(457 × 610 mm)
ARCH D 24 × 36 inches 
(610 × 910 mm)
ARCH E* 36 × 48 inches 
(910 × 1219 mm)
B Series B5 7.2 
× 10.1 inches 
(182 × 257 mm)
B4 10.1 × 14.2 inches 
(257 × 364 mm)
B3 14.2 × 20.3 inches 
(364 × 515 mm)
B2 20.3 × 28.7 inches 
(515 × 728 mm)
B1* 28.7 × 40.5 inches 
(728 × 1030 mm)
B1 Landscape* 40.5 × 28.7 inches 
(1030 × 728 mm)
B0 40.5 × 57.3 inches 
(1030 × 1456 mm)
Super B0* 44 × 62.2 inches 
(1118 × 1580 mm)
Photo Series — 8 × 10 inches 
(203 × 254 mm)
— 10 × 12 inches 
(254 × 305 mm)
— 11 × 14 inches 
(279 × 356 mm)
— 12 × 12 inches 
(305 × 305 mm)
— 16 × 20 inches 
(406 × 508 mm)
Size groupSize nameMeasurements
 
						

							200
200|Specifications
* Epson Stylus Pro 9700 only
Epson Cut Sheet Paper Information and ICC Profiles
Others — 24 × 30 inches 
(610 × 762 mm)
— 30 × 40 inches* 
(762 × 1016 mm)
— 36 × 44 inches* 
(914 × 1118 mm)
— 11.8 × 15.7 inches 
(30 × 40 cm)
— 15.7 × 23.6 inches 
(40 × 60 cm)
— 23.6 × 35.4 inches 
(60 × 90 cm) 
Paper nameThicknessICC profile*
Premium Photo Paper 
Semi-gloss10 mil
(0.27 mm)Pro9700_7700_PremiumSemigloss
PhotoPaper.icc (Photo Black)
Premium Photo Paper 
Glossy10 mil
(0.27 mm)Pro9700_7700_PremiumGlossyPhoto
Paper.icc (Photo Black)
Ultra Premium Photo 
Paper Luster10 mil
(0.27 mm)Pro9700_7700_PremiumLusterPhoto
Paper.icc (Photo Black)
Ultra Premium 
Presentation Paper 
Matte10 mil
(0.26 mm)Pro9700_7700_ArchivalMatte
Paper.icc
Singleweight Matte 
Paper5.5 mil
(0.14 mm)Pro9700_7700_Singleweight
MattePaper.icc (Matte Black)
Presentation Paper 
Matte5 mil
(0.12 mm)Pro9700_7700_PhotoQualityInkJet
Paper.icc (Matte Black)
Enhanced Matte 
Posterboard51 mil
(1.3 mm)Pro9700_7700_EnhancedMattePoster
Board.icc
Size groupSize nameMeasurements
Note: Borderless printing 
on these papers is 
recommended on the 
right and left sides only.