Epson Stylus Pro 9700 User Manual

							171
Maintaining and Transporting the Printer|171
4. Open the front cover and reinstall the packing material that you 
removed from the print head during setup. Then close the cover.
5. Before you remove the printer from the stand, make sure the casters are 
locked.
6. Remove the two wing nuts and lock washers securing the printer to the 
stand (underneath the printer). Keep them in a safe place.
Tip: For more secure 
transportation, tape all 
doors and covers shut.
 
						

							172
172|Maintaining and Transporting the Printer
7. Lift the printer using the hand grips where provided. (See the stickers 
located near the rear hand grips for the correct holding position.) 
8. Keep the printer level while moving it. See page 173 for information 
about setting up the printer after transporting it.
To ship the printer a longer distance, you should repack it using the original 
box and packing materials. If you don’t have the original packaging, you can 
purchase replacement packaging from Epson. See page 12 for more 
information.
Moving the Printer on the Stand
When you need to move the printer a short distance, such as within the same 
building, you can roll the printer on its casters.
1. Make sure the printer is turned off and the carriage is in the home 
position (on the far right). If not, turn the printer back on, wait until the 
carriage moves to the home position, then turn off the printer.
2. Disconnect the power cord and interface cable.
3. Remove any paper and close the roll paper cover. Make sure the front 
cover is closed.
4. Store the paper basket as described on page 81.
WARNING: The printer is 
very heavy. Make sure you 
have four people lift it.
Caution: Do not roll the 
printer on angled or 
uneven surfaces.
 
						

							173
Maintaining and Transporting the Printer|173
5. Release the front casters.
6. Carefully roll the printer to its new location, then lock the casters. 
Setting Up the Printer After Transportation
Setting up the printer after transporting it is almost identical to setting it up 
for the first time. 
Keep in mind that the first time you start printing after moving the printer, 
the print head nozzles may be clogged—especially if the printer hasn’t been 
turned on for a long time. You may need to run a cleaning cycle (page 152) 
and realign the print head (page 156) to ensure good print quality.
 
						

							174
174|Maintaining and Transporting the Printer
 
						

							175
175
As you use your printer, you may occasionally experience a problem. You 
can diagnose the problem following the guidelines in this chapter or check 
the FAQs at www.proimaging.epson.com. Then try the most likely solutions 
until the problem is fixed.
This chapter provides instructions for the following:
Diagnosing problems
Checking error messages and lights
Improving print quality
Solving operational problems
Solving miscellaneous printing problems
Solving paper problems, including clearing paper jams
Solving problems with the optional Auto Take-Up Reel
Uninstalling and reinstalling the printer driver
Diagnosing Problems
The printer includes a number of ways to help you diagnose problems:
To identify the most common problems, check the messages and lights 
on the control panel. See pages 176 through 182 for more information.
If you’re using the Epson printer driver and Status Monitor utility, 
check your software for error messages. See page 151 for more 
information.
To determine whether the problem is caused by the printer itself, print a 
status sheet from the control panel. See page 149 for instructions.
Review the FAQs at www.proimaging.epson.com for possible solutions.
If none of the suggested solutions in this chapter solve your problem, 
contact Epson as described under “Where To Get Help” on page 13.
Chapter 7: 
Solving 
Problems
 
						

							176
176|Solving Problems
Checking Error Messages and Lights
The control panel includes various lights and an LCD display to indicate the 
status of the printer: 
When your paper runs out, ink is low, or a problem occurs, a message 
appears on the LCD display, and the lights on the control panel come on or 
flash. The following table lists the messages in alphabetical order and 
includes an explanation and instructions for correcting the problem.
LCD 
display
power 
light and 
button
Pause/reset 
light and buttonInk 
light
Left arrow or paper 
source button Paper 
light
Menu button
Paper feed up button
Paper feed down buttonOK button
Paper cut 
button
Ink open button
Print head 
cleaning buttonPaper release (ePlaten) 
light and button
Message ExplanationResponse
BORDERLESS ERROR
LOAD A SUPPORTED PAPER 
SIZE OR LOAD PAPER 
CORRECTLYThe borderless setting is 
selected and paper that doesn’t 
support borderless printing is 
loaded.Press   to cancel the print job. Change 
the setting in the printer driver or load 
different paper.
The sheet size is not 
recognized.Make sure the paper is flat.
Paper is not loaded correctly. Make sure paper is loaded correctly.
CALL FOR SERVICEAn error has occurred.
The number 3000 indicates that 
the power cord is not 
connected correctly.Note the error number, then turn the printer 
off. Then check the power cord connection 
at both ends and turn it back on. If the 
message remains after restarting the printer 
several times, contact your service provider 
as described on page 13.
CANNOT OPEN INK COVERSomething is obstructing the 
indicated ink cover.Remove the obstruction and press the 
 
button again.
 
						

							177
Solving Problems|177
CLEANING ERROR
AUTOMATIC HEAD 
CLEANING FAILED
RETRY?
YES
NOHead cleaning did not clear the 
nozzles.Press   to clear the error and run the 
head cleaning utility again. If cleaning 
doesn’t start, cancel printing from the 
computer. Then turn the printer off and back 
on again.
CLEANING ERROR
NOT ENOUGH INK.
CONTINUE CLEANING?
YES (RECOMMENDED)
NOThere is not enough ink to 
perform cleaning. Select Yes and replace the cartridge (see 
page 157).
CLEANING ERROR
NOT ENOUGH EMPTY 
SPACE IN MAINT TANK.
CONTINUE CLEANING?
YES (RECOMMENDED)
NOThere is not enough space in 
the maintenance tank to 
perform cleaning. Select Yes and replace the maintenance 
tank (see page 166).
COMMAND ERROR
CHECK DRIVER SETTINGSYou may be using the wrong 
printer driver.
Damaged data was sent to the 
printer or the data has an 
incorrect command.Press   to cancel the print job and reset 
the printer. Make sure you installed the 
correct driver for your printer. 
CUTTER UNIT NEARING 
END OF SERVICE LIFE. 
RECOMMEND REPLACING 
THE CUTTER UNITThe paper cutter may be dull. Replace the paper cutter; see page 162.
FRONT COVER OPEN
CLOSE FRONT COVERFront cover is open. Close the front cover. 
F/W INSTALL ERROR
UPDATE FAILED RESTART 
THE PRINTERFirmware update failed. Restart the printer, then update the 
firmware again; see page 55. 
INK CARTRIDGE
INK LOW REPLACE INK 
CARTRIDGEThe ink cartridge is expended. Replace the ink cartridge; see page 157.
Message ExplanationResponse
 
						

							178
178|Solving Problems
INK CARTRIDGE
NON-GENUINE CARTRIDGE! 
QUALITY OF NON-GENUINE 
INK MAY VARY.
NON-GENUINE CARTRIDGE 
MAY NOT PERFORM AT 
OPTIMUM. CONTINUE?
DECLINE
ACCEPTA non-genuine ink cartridge is 
installed.Select DECLINE and replace the ink 
cartridge with a genuine Epson ink cartridge; 
see page 157. 
INK CARTRIDGE
PLEASE USE GENUINE 
EPSON INK CARTRIDGESA non-genuine ink cartridge is 
installed.Replace the ink cartridge with a genuine 
Epson ink cartridge; see page 157. 
INK CARTRIDGE ERROR
REPLACE CARTRIDGEInk cartridge(s) may have a bad 
contact or condensation.Remove and reinstall the ink cartridge; if the 
error remains, replace the cartridge. See 
page 157.
INK CARTRIDGE ERROR
PLEASE INSTALL THE 
CORRECT CARTRIDGEYou tried to install an ink 
cartridge that cannot be used 
with this printer.If you are replacing ink cartridges, check the 
package and product code. Replace the ink 
cartridge with a genuine Epson ink cartridge.
INK COVER OPEN
CLOSE RIGHT INK COVERThe ink cover is open. Close the cover.
INK LOWInk cartridge(s) are nearly 
expended (printing continues).Make sure you have replacement cartridges 
available; see page 157. Print quality may 
decline when ink is low. 
INK TOO LOW TO CLEAN
REPLACE INK CARTRIDGENot enough ink for head 
cleaning.Replace the cartridge(s) before cleaning; see 
page 157.
INK TOO LOW TO CLEAN
THE CARTRIDGE BEING 
USED CAN BE INSTALLED 
AGAIN FOR PRINTINGNot enough ink for head 
cleaning, but enough for 
printing.Replace the cartridge(s) before cleaning; see 
page 157. After cleaning is finished, you can 
re-use the low ink cartridge.
MAINTENANCE REQUESTA printer part may need to be 
replaced soon. Note the code number and contact your 
service provider as described on page 13. 
MAINTENANCE TANK 
ERROR
REPLACE THE LEFT SIDE 
MAINTENANCE TANKThe maintenance tank may be 
incorrectly installed.Reinstall the maintenance tank. If the error 
remains, replace the maintenance tank. For 
the Pro 9700, note which tank needs 
replacement; see page 166.
Message ExplanationResponse
 
						

							179
Solving Problems|179
MAINTENANCE TANK 
ERROR
REPLACE THE RIGHT SIDE 
MAINTENANCE TANKThe maintenance tank may be 
incorrectly installed.Reinstall the maintenance tank. If the error 
remains, replace the maintenance tank. For 
the Pro 9700, note which tank needs 
replacement; see page 166.
MAINTENANCE TANK FULL
REPLACE THE 
MAINTENANCE TANKThe maintenance tank is full. Replace the maintenance tank. For the 
Pro 9700, note which tank is full; see 
page 166.
MAINTENANCE TANK
REPLACE THE LEFT SIDE 
MAINTENANCE TANKThe maintenance tank is at the 
end of its service life.Replace the maintenance tank with a new 
one.
MAINTENANCE TANK
REPLACE THE RIGHT SIDE 
MAINTENANCE TANKThe maintenance tank is at the 
end of its service life.Replace the maintenance tank with a new 
one.
NO CARTRIDGE
INSTALL INK CARTRIDGEInk cartridge(s) not installed, or 
an incorrect cartridge is 
installed.Install ink cartridge(s); see page 157. Do not 
reinstall the incorrect cartridge.
NO MAINTENANCE TANK
INSTALL THE LEFT SIDE 
MAINTENANCE TANKMaintenance tank is not 
installed. Make sure the maintenance tank is fully 
inserted. For the Pro 9700, note which tank 
is missing; see page 166. 
NO MAINTENANCE TANK
INSTALL THE RIGHT SIDE 
MAINTENANCE TANKMaintenance tank is not 
installed. Make sure the maintenance tank is fully 
inserted. For the Pro 9700, note which tank 
is missing; see page 166. 
NOT ENOUGH EMPTY 
SPACE
REPLACE THE RIGHT SIDE 
MAINTENANCE TANKThe maintenance tank is too 
full for head cleaning.Replace the maintenance tank; see 
page 166.
NOZZLE CHECK ERROR
PRESS THE   BUTTONAuto cleaning cannot be 
performed.Press the button to clear the error, then try 
cleaning again. If necessary, cancel cleaning 
from the computer, then restart the printer.
NOZZLE CLOG DETECTED
NOT ENOUGH INK
CONTINUE CLEANING?
YES (RECOMMENDED)
NOThere is not enough ink to 
perform cleaning.Select YES, then follow the instructions to 
replace the ink cartridge.
Message ExplanationResponse
 
						

							180
180|Solving Problems
NOZZLE CLOG DETECTED
NOT ENOUGH EMPTY 
SPACE IN MAINT TANK
CONTINUE CLEANING?
YES (RECOMMENDED)
NOThere is not enough space in 
the maintenance tank to 
perform cleaning. Select YES, then follow the instructions to 
replace the maintenance tank.
PAPER CUT ERROR
REMOVE UNCUT PAPERRoll paper was not cut 
correctly.Press the   button and open the front 
cover. Remove the uncut paper.
The cutter may be blunt or 
incorrectly installed.Reinstall or replace the cutter if necessary; 
see page 162.
PAPER EJECT ERROR 
REMOVE PAPER FROM 
PRINTERRoll paper is used with the cut 
sheet setting.Press the   button and remove the paper.
PAPER ERROR
LOAD PAPER CORRECTLYPaper is not loaded correctly. Press the   button, then reload paper 
correctly.
PAPER JAM 
REMOVE PAPERPaper has jammed in the 
printer.Press the   button and remove the 
jammed paper; see page 191 for more 
information.
PAPER LOWThe paper roll is almost 
finished.Replace the roll.
PAPER OUT
LOAD PAPERNo paper is loaded. Load paper.
The   button has been 
pressed with no paper loaded.Press the   button, then load paper.
Paper ran out during printing. Press the   button and remove the roll 
paper core. Then load another roll.
PAPER RELEASED
LOAD PAPERThe   button has been 
pressed.Load paper, then press the   button.
PAPER SENSOR ERROR
PRESS THE   BUTTON
LOAD DIFFERENT PAPERThe paper is not detected. Press   to clear the error, then select 
the right paper. 
PAPER SETTING ERROR
CHECK THE PAPER SOURCE 
IN THE DRIVER SETTINGS 
AND LOAD PAPER 
CORRECTLYThe paper source selected in 
the printer driver and the 
control panel do not match.Check the Paper Source or Paper Size 
settings and make sure the paper is loaded 
correctly.
Message ExplanationResponse