Epson Stylus Pro 9400PS User Manual

							Problem Solver341
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❏For Windows, check the Media Type setting in the Main 
menu. Make sure it is correct for the paper you are using. See 
“Making Settings on the Main Menu” on page 20.
For Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 105.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using. See “Page Setup” on page 164.
❏Run the Head Cleaning utility to clear any clogged ink 
nozzles. For Windows, see “Cleaning the print head” on page 
70. For Mac OS 9.x, see “Cleaning the print head” on page 142. 
For Mac OS X, see “Cleaning the print head” on page 194.
You can also clean the print head nozzles using the control 
panel. To clean the print head nozzles, press the Menu r 
button for 3 seconds.
❏Check the Ink check light. If necessary, replace ink cartridges. 
See “Replacing Ink Cartridges” on page 285.
❏Select Standard as Platen Gap in the Paper Configuration 
dialog box. For Windows, see “Paper Configuration” on page 
29. For Mac OS 9.x, see “Paper Configuration” on page 113. 
For Mac OS X, see “Paper Configuration” on page 177.
Blurry or smeared printout
Try one or more of these solutions:
❏For Windows, check the Media Type setting in the Main 
menu. Make sure it is correct for the paper you are using. See 
“Making Settings on the Main Menu” on page 20.
 
						

							342Problem SolverFor Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 105.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using. See “Page Setup” on page 164.
❏If the paper you are using is not supported by the printer 
driver, make the paper thickness setting in the Menu mode. 
See “CUSTOM PAPER” on page 221.
❏M a k e  s u r e  y o u r  p a p e r  i s  d r y  a n d  t h e  p r i n t a b l e  s i d e  i s  f a c e - u p .  
Also, make sure you are using the correct type of paper. See 
“Paper” on page 365 for specifications.
❏Ink may have leaked inside the printer; wipe the inside of the 
printer with a soft, clean cloth.
❏Run the Head Cleaning utility. For Windows, see “Cleaning 
the print head” on page 70. For Mac OS 9.x, see “Cleaning the 
print head” on page 142. For Mac OS X, see “Cleaning the 
print head” on page 194.
You can also clean the print head nozzles using the control 
panel. To clean the print head nozzles, press the Menu r 
button for 3 seconds.
Color documents print in black only
Try one or more of these solutions:
❏Make sure the color data settings in your application are 
correct.
❏For Windows, make sure Color or Color/B&W Photo is set 
in the Main menu. See “Making Settings on the Main Menu” 
on page 20.
 
						

							Problem Solver343
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For Mac OS 9.x, make sure Color or Color/B&W Photo is set 
in the Print dialog. See “Making Settings in the Print Dialog” 
on page 105.
For Mac OS X, make sure Color or Color/B&W Photo is set 
in the Print Settings selected in the Print dialog. See “Color” 
on page 166.
Printing could be faster
Try one or more of these solutions:
❏Select High Speed on the Advanced dialog box. For 
Windows, see “Making Advanced setting” on page 27. For 
Mac OS 9.x, see “Making Advanced setting” on page 111. For 
Mac OS X, see “Advanced Settings” on page 170.
❏For Windows, select the Automatic mode and move the 
slider towards Speed in the Main menu to increase print 
speed. See “Making Settings on the Main Menu” on page 20.
For Mac OS 9.x, select the Automatic mode and move the 
slider towards Speed in the Print dialog to increase print 
speed. See “Making Settings in the Print Dialog” on page 105.
For Mac OS X, select Automatic mode and move the slider 
towards Speed in the Print Settings selected in the Print 
dialog to increase print speed. See “Mode” on page 167.
❏Do not run too many applications at the same time. Close any 
applications you are not using.
❏Change the interface card of your computer to IEEE1394 or 
USB 2.0.
Note:
IEEE1394 and USB 2.0 are available only with the following OS.
 
						

							344Problem SolverIEEE 1394:
Windows XP, Me, 2000
Mac OS 9.x
Mac OS X
USB 2.0:
Windows XP, 2000
❏Delete unnecessary files to make room on your hard disk 
drive.
Note for Windows:
Your computer may not have enough memory. For further tips, see 
“Increasing the Print Speed” on page 83.
Roll paper cannot be cut
Try one or more of these solutions:
❏Make sure that paper cutter cover is set correctly. See 
“Replacing the Paper Cutter” on page 300.
❏Make sure that the Roll Auto Cut On 
 is selected as the 
Paper Source on the LCD. If not, press the Paper Source l 
button to select it.
❏Make sure that Normal Cut, Single Cut, or Double Cut is 
selected as the Auto Cut in the printer driver. For Windows, 
see “Making the Auto Cut setting” on page 50. For Mac OS 
9.x, see “Making the Auto Cut setting” on page 129. For Mac 
OS X, see “Auto Cut” on page 180.
❏Cut the roll paper by hand if necessary. Check that the paper 
thickness of the roll paper loaded in the printer matches the 
paper specification (see “Paper” on page 365). If so, the paper 
cutter may be blunt and require replacement. See “Replacing 
the Paper Cutter” on page 300.
 
						

							Problem Solver345
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Note:
If you use roll paper other than Epson special media, see the user 
documentation included with the paper, or contact your supplier.
Paper feed or paper jam problems occur 
frequently
Try one or more of these solutions:
❏Before loading paper and guiding it through the paper 
insertion slot, adjust paper suction. 
To adjust the paper suction using the printer driver, see 
“Paper Configuration” on page 29 for Windows, see “Paper 
Configuration” on page 113 for Mac OS 9.x, or see “Paper 
Configuration” on page 177 for Mac OS X.
To adjust the paper suction using the control panel, see 
“CUSTOM PAPER” on page 221.
❏Make sure the paper is not folded or wrinkled.
❏Make sure the paper is flattened.
❏Make sure printing occurs within the operational 
temperature range.
❏Make sure the paper is not damp.
❏Make sure the paper is not too thick or too thin. See “Paper” 
on page 365.
❏Make sure no foreign objects are inside the printer.
❏For Windows, check the Media Type setting in the Main 
menu. Make sure it is correct for the paper you are using. See 
“Making Settings on the Main Menu” on page 20.
 
						

							346Problem SolverFor Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 105.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using. See “Page Setup” on page 164
❏Make sure that the platen gap setting matches your paper. 
You can change the platen gap setting in the PRINTER SETUP 
of the Menu mode. See “PLATEN GAP” on page 213.
❏For non-Epson special media, check the paper type selected 
in the CUSTOM PAPER of the Menu mode. See “Making the 
paper settings” on page 231.
Whenever loading non-Epson special media, test if the paper 
can be loaded correctly before printing.
To clear Paper jams, see “Clearing paper jams” on page 349.
 
						

							Problem Solver347
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Roll paper does not eject properly
Roll paper is wound tightly and may feed with a curl. If so, attach 
the paper guides to the printer.
c
Caution:
The paper guides only need to be used when the paper feeds with 
a curl; otherwise your printouts may be damaged.
Note:
There are two paper guides for EPSON Stylus Pro 7800/7400 and five 
for EPSON Stylus Pro 9800/9400.
 
						

							348Problem Solver
When feeding paper forward
Attach the paper guides to the printer so they rest on the front of 
the paper basket.
 
						

							Problem Solver349
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When feeding paper backward
Attach the paper guides to the printer so that they rest on the back 
of the paper basket.
Clearing paper jams
To remove jammed paper, follow these steps:
1. If roll paper is jammed, cut the paper at the paper insertion 
slot.
 
						

							350Problem Solver 2. Set the paper lever to the released position to release the 
paper.
3. Open the front cover if necessary.
4. Carefully pull down the jammed paper. 
Note:
Do not touch the circuit board attached to the printer head when 
handling the jammed paper.