Epson Stylus Pro 9400PS User Manual

							Problem Solver331
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The USB printer device driver or the printer software may be 
incorrectly installed (Windows Me and 98 only)
If you canceled the plug-and-play driver installation in 
Windows Me or 98 before the procedure was complete, the USB 
printer device driver or the printer software may be incorrectly 
installed.
To ensure that the driver and printer software are installed 
correctly, follow the steps below.
Note:
The printer driver screens that appear in this procedure are for 
Windows 98. The appearance of the Windows Me printer driver screens 
differ only slightly.
1. Click the Start button, point to Settings, and then click 
Printers. Make sure that the icon for your printer appears in the 
Printers window.
2. Select the icon of your printer, and click Properties on the File 
menu.
 
						

							332Problem Solver 3. Click the Details tab.
If EPUSBX: (EPSON Stylus Pro XXXX) appears in the Print to 
the following port list, then the USB printer device driver and 
printer software are installed correctly.
If the correct port is not displayed, proceed to the next step.
 
						

							Problem Solver333
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4. Click the Device Manager tab.
If your drivers are correctly installed, EPSON USB Printer 
Device should appear on the Device Manager menu.
If EPSON USB Printer Devices does not appear on the Device 
Management menu, click the plus (+) sign beside Other 
devices to view the installed devices.
If USB Printer or EPSON Stylus Pro XXXX appears under Other 
devices, the printer software is not installed correctly. 
Proceed to step 5.
If neither USB Printer nor EPSON Stylus Pro XXXX appears 
under Other devices, click Refresh or unplug the USB cable 
from the printer, and then plug it into the printer again. Once 
you have confirmed that these items appear, proceed to step 5.
 
						

							334Problem Solver 5. Under Other devices, select USB Printer or EPSON Stylus Pro 
XXXX, and click Remove. Then click OK.
When the following dialog appears, click OK.
6. Click OK to close the System Properties dialog.
7. Uninstall the printer software. See “Uninstalling the printer 
driver” on page 97.
 
						

							Problem Solver335
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The printer driver does not have enough available memory 
(for Mac OS 9.x only)
To increase the available memory in your Macintosh, select 
Control Panel from the Apple menu and double-click the 
Memory icon. You can increase the size of RAM cache or virtual 
memory to increase total available memory. Also quit all 
unnecessary applications.
The printer sounds like it is printing, but nothing prints
Try one or more of these solutions:
❏Run the Head Cleaning utility. For Windows, see “Cleaning 
the print head” on page 70. For Mac OS 9.x, see “Cleaning the 
print head” on page 142. For Mac OS X, see “Cleaning the 
print head” on page 194.
❏If the Head Cleaning utility does not work, replace the ink 
cartridges. See “Replacing Ink Cartridges” on page 285.
Printouts are not what you expected
Incorrect, garbled characters, or blank pages print
Try one or more of these solutions:
❏For Windows, clear any stalled print jobs from the Progress 
Meter. See “Using the EPSON Spool Manager” on page 79. 
For Mac OS 9.x, clear any stalled print jobs from the EPSON 
Monitor IV. See “Managing print jobs using EPSON Monitor 
IV” on page 149.
❏If the problem persists, turn off the printer and computer. 
Make sure the printer’s interface cable is plugged in securely.
 
						

							336Problem Solver
Incorrect margins
Try one or more of these solutions:
❏Check the margin settings in your application.
❏Make sure the margins are within the printable area of the 
page. See “Printable area” on page 360.
❏For Windows, check the Borderless setting in the Paper menu. 
Make sure they are correct for the paper size you are using. 
See “Making Settings on the Paper Menu” on page 45.
For Mac OS 9.x, check the Borderless setting in the Page Setup 
dialog. Make sure they are correct for the paper size you are 
using. See “Making Settings in the Page Setup Dialog” on 
page 124.
❏Make sure the paper set position is correct. See “Using Roll 
Paper” on page 245, or “Using Cut Sheet Media” on page 271.
Inverted image
For Windows, turn off the Flip Horizontal setting in the Advanced 
menu. See “Making Advanced setting” on page 27. 
For Mac OS 9.x, turn off the Flip Horizontal setting in the 
Advanced dialog. See “Making Advanced setting” on page 111. 
For Mac OS X, turn off the Flip Horizontal setting in the Advanced 
Settings selected in the Print Settings selected in the Print dialog. 
See “Advanced Settings” on page 170.
Printed color differs from the color on the screen
Try one or more of these solutions:
 
						

							Problem Solver337
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❏Adjust the Color Density in the Paper Configuration dialog. 
For Windows, see “Paper Configuration” on page 29. For Mac 
OS 9.x, see “Paper Configuration” on page 113. For Mac OS 
X, see “Paper Configuration” on page 177.
❏Make sure the media type setting matches the paper being 
used. 
❏Since monitors and printers produce colors differently, 
printed colors will not always match on screen colors 
perfectly. However, the above color systems are provided to 
overcome color differences.
For Mac OS 9.x, select ColorSync to color match your system 
in the Advanced dialog. See “Making Advanced setting” on 
page 111.
For Mac OS X, select ColorSync to color match your system 
in the Printer Color Management selected in the Print dialog. 
See “Printer Color Management” on page 171.
❏You can produce sharper images with more vivid colors.
For Windows, select PhotoEnhance in the Advanced menu. 
See “Making Advanced setting” on page 27. 
For Mac OS 9.x, select PhotoEnhance in the Advanced 
dialog. See “Making Advanced setting” on page 111.
❏For Windows, select Color Controls in the Advanced menu, 
and adjust color, brightness, etc. as required. See “Making 
Advanced setting” on page 27.
Mac OS 9.x, select Color Controls in the Advanced dialog, 
and adjust color, brightness, etc. as required. See “Making 
Advanced setting” on page 111.
 
						

							338Problem SolverFor Mac OS X, select Color Controls in the Printer Color 
Management selected in the Print dialog. See “Printer Color 
Management” on page 171.
❏Mac OS 9.x, make sure your application and data reading 
devices support the ColorSync system when you are selecting 
ColorSync in the Advanced dialog. See “Making Advanced 
setting” on page 111.
A ruled line shifts
Perform the print head alignment. For Windows, see “Aligning 
the print head” on page 71. Mac OS 9.x, see “Aligning the print 
head” on page 143. For Mac OS X, see “Aligning the print head” 
on page 195.
If the problem persists, perform the print head cleaning. For 
Windows, see “Cleaning the print head” on page 70. For Mac OS 
9.x, see “Cleaning the print head” on page 142. For Mac OS X, see 
“Cleaning the print head” on page 194.
Printout has smears on the bottom edge
Try one or more of these solutions:
❏If the paper is curled towards the printable side, flatten it or 
curl it slightly to the opposite side.
❏For Windows, if you use Epson special media, check the 
Media Type setting in the Main menu. See “Making Settings 
on the Main Menu” on page 20.
For Mac OS 9.x, if you use Epson special media, check the 
Media Type setting in the Print dialog. See “Making Settings 
in the Print Dialog” on page 105.
For Mac OS X, if you use Epson special media, check the 
Media Type setting in the Print Settings selected in the Print 
dialog. See “Page Setup” on page 164.
 
						

							Problem Solver339
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For paper other than Epson’s, register and select paper 
thickness in the Menu mode. Make sure it is correct for the 
paper you are using. See “Making the paper settings” on page 
231.
❏Set the PLATEN GAP to WIDE in the PRINTER SETTING of the 
Menu mode. See “PRINTER SETUP” on page 213.
Print quality could be better
Horizontal banding
Try one or more of these solutions:
❏For Windows, check the Media Type setting in the Main 
menu. Make sure it is correct for the paper you are using. See 
“Making Settings on the Main Menu” on page 20.
For Mac OS 9.x, check the Media Type setting in the Print 
dialog. Make sure it is correct for the paper you are using. See 
“Making Settings in the Print Dialog” on page 105.
For Mac OS X, check the Media Type setting in the Print 
Settings selected in the Print dialog. Make sure it is correct for 
the paper you are using, see “Page Setup” on page 164.
❏Make sure the printable side of the paper is face-up.
❏Run the Head Cleaning utility to clear any clogged ink 
nozzles. For Windows, see “Cleaning the print head” on page 
70. For Mac OS 9.x, see “Cleaning the print head” on page 142. 
For Mac OS X, see “Cleaning the print head” on page 194.
You can also clean the print head nozzles using the control 
panel. To clean the print head nozzles, press the Menu r 
button for 3 seconds.
 
						

							340Problem Solver ❏Check the Paper Feed value. Reduce the value to improve 
light banding, and increase it for dark banding. For Windows, 
“Paper Configuration” on page 29. For Mac OS 9.x, see “Paper 
Configuration” on page 113. For Mac OS X, see “Paper 
Configuration” on page 177.
❏Check the Ink check light. If necessary, replace ink cartridges. 
See “Replacing Ink Cartridges” on page 285. 
Vertical misalignment or banding
Try one or more of these solutions:
❏For Windows, turn off the High Speed setting in the 
Advanced menu. See “Making Advanced setting” on page 27.
For Mac OS 9.x, turn off the High Speed setting in the 
Advanced dialog. See “Making Advanced setting” on page 
111.
For Mac OS X, turn off the High Speed setting in the 
Advanced Settings is selected in the Print Settings selected in 
the Print dialog. See “Advanced Settings” on page 170.
❏Run the Print Head Alignment utility. For Windows, see 
“Aligning the print head” on page 71. For Mac OS 9.x, see 
“Aligning the print head” on page 143. For Mac OS X, see 
“Aligning the print head” on page 195.
Faint printout or gaps
Try one or more of these solutions:
❏Make sure that the ink cartridges do not exceed the expiry 
date. The expiry date is labeled on the outside of the ink 
cartridge.