Epson Stylus Pro 4880 User Manual

Problem Solver201
Printouts are not what you expected
Incorrect, garbled characters, or blank pages print
Try one or more of these solutions:
❏For Windows, clear any stalled print jobs from the Progress Meter.
❏If the problem persists, turn off the printer and computer. Make sure the 
printer’s interface cable is plugged in securely.
Incorrect margins
Try one or more of these solutions:
❏Check the margin settings in your application.
❏Make sure the margins are within the printable area of the page. See...

202Problem Solver
❏For Mac OS X, select ColorSync to color match your system in the Printer 
Color Management selected in the Print window. See Printer Color 
Management on page 23.
❏You can produce sharper images with more vivid colors.
For Windows, select PhotoEnhance in the Custom drop-down list. See 
Custom mode on page 53.
❏For Windows, select Color Controls in the Custom drop-down list, and 
adjust color, brightness, etc. as required. See Custom mode on page 53.
For Mac OS X, select Color Controls...

Problem Solver203
❏Set the PLATEN GAP to WIDE in the PRINTER SETTING of Menu mode. See 
PRINTER SETUP on page 117.
❏Make sure the paper is ejecting without obstruction.
Print quality could be better
If you are not satisfied with your print quality, see the section that best 
resembles your printout.
Horizontal banding
Try one or more of these solutions:
❏For Windows, check the Media Type setting on the Main tab. Make sure it 
is correct for the paper you are using. See Selecting Settings on the Main 
Tab...

204Problem Solver
❏Make sure the printable side of the paper is face-up.
❏Run the Head Cleaning utility to clear any clogged ink nozzles. For 
Windows, see Cleaning the print head on page 89. For Mac OS X, see 
Cleaning the print head on page 40.
You can also clean the print head nozzles using the control panel. Press 
Menu for 3 seconds.
❏Check the Paper Feed value. Reduce the value to improve light banding, 
and increase it for dark banding. For Windows, see Paper Configuration 
on page 59. For Mac OS...

Problem Solver205
❏Run the Head Cleaning utility to clear any clogged ink nozzles. For 
Windows, see Cleaning the print head on page 89. For Mac OS X, see 
Cleaning the print head on page 40.
You can also clean the print head nozzles using the control panel. Press 
Menu for 3 seconds.
❏Check the B ink light and replace ink cartridges, if necessary. See 
Replacing Ink Cartridges on page 169.
❏Select Standard for the Platen Gap setting in the Paper Configuration 
dialog box. For Windows, see Paper...

206Problem Solver
Color documents print in black ink only
Try one or more of these solutions:
❏Make sure the color data settings in your application are correct.
❏For Windows, make sure Color is selected on the Main tab. See Selecting 
Settings on the Main Tab on page 49.
For Mac OS X, make sure Color is selected in the Print Settings section of 
the Print window. See Print Settings on page 18.
Printing could be faster
Try one or more of these solutions:
❏For Windows, select Quality Options for the Print...

Problem Solver207
Roll paper cannot be cut
Try one or more of these solutions:
❏Make sure the paper cutter cover is set correctly. See Replacing the 
Paper Cutter Blade on page 180.
❏Make sure that the  roll auto cut on is selected as the paper source on 
the LCD. Press the  paper source button if necessary. Then press and 
hold the  paper source button for 3 seconds. The printer cuts the roll 
paper.
❏Make sure that Normal Cut, Single Cut, or Double Cut is selected as the 
Auto Cut in the printer...

208Problem Solver
❏Make sure the printer is located in an environment that is within the 
operational temperature range.
❏Make sure the paper is not damp.
❏Store unused paper in its original package.
❏Make sure the paper is not too thick or too thin. See Paper on page 234.
❏Make sure no foreign objects are inside the printer.
❏For Windows, check the Media Type setting on the Main tab. Make sure it 
is correct for the paper you are using. See Selecting Settings on the Main 
Tab on page 49.
For Mac OS X,...

Problem Solver209
Clearing paper jams
Follow the steps below to remove jammed paper.
When roll paper is jammed
1. Turn off the printer.
2. Open the roll paper cover, and move the paper lever to the released 
position.
3. Cut the paper at the paper insertion slot, and remove the roll paper.
 

210Problem Solver
4. Remove the jammed paper from the front or rear side of the printer.
If necessary, open the top cover, and remove the jammed paper.