Epson Stylus Pro 4880 User Manual

Problem Solver191
Chapter 6 
Problem Solver
Troubleshooting
Printer stops printing unexpectedly
Head cleaning, ink charging, or ink drying is in progress
Check to see if the  pause light is flashing. If so, the printer is in the process 
of head cleaning, ink charging or ink drying. During head cleaning, ink 
charging, and ink drying, PLEASE WAIT appears on the LCD. Wait until the 
printer resumes printing.
An error has occurred
Many common printer problems can be identified by the messages on the 
LCD....

192Problem Solver
Error messages
Message Description What to do
MNT TK NEAR FULL The maintenance tank is 
almost full.Although you can 
continue printing, you 
need to replace the 
maintenance tank with a 
new one immediately. 
See Replacing the 
Maintenance Tank on 
page 178.
INK  LOW The ink cartridge is almost 
expended.You need to replace the 
ink cartridge soon.
Although you can 
continue printing when 
the INK LOW message 
appears, your print 
quality may decline.
MNT REQ nnnn A part used in the...

Problem Solver193
WRONG PAPER SIZE The loaded paper size 
does not match the data 
size.Match the loaded paper 
size to the data size.
PAPER OUT No paper is loaded in the 
printer or is loaded 
incorrectly.Load paper correctly.
Roll paper has run out 
during printing.Load a new paper roll.
NO BORDERLESS 
WITH THIS SIZE
RELOAD PAPER
Note: These 
messages display 
alternately on the 
LCD.A2 size cut sheet media 
has been installed for 
borderless printing.Install a different size of 
cut sheet media or...

194Problem Solver
INVALID INK CRTG An ink cartridge with the 
wrong product code is 
installed.Remove the ink 
cartridge, and install the 
ink cartridge with the 
correct product code. 
See Ink cartridges on 
page 242.
WRONG INK CRTG An ink cartridge that 
cannot be used with this 
printer is installed.Remove the ink 
cartridge, and install an 
ink cartridge that can be 
used with this printer. See 
Ink cartridges on page 
242.
PLEASE USE 
GENUINE EPSON 
INK CARTRIDGESA non-genuine Epson ink 
cartridge...

Problem Solver195
NO INK CRTG No ink cartridge is 
installed or the ink lever is 
raised to the released 
position.Install an ink cartridge or 
lower the lever to the 
secured position.
MNT TNK FULL The maintenance tank is 
full.Replace the 
maintenance tank with a 
new one. See Replacing 
the Maintenance Tank 
on page 178.
NO MNT TNK The maintenance tank is 
not installed in the printer.Install the maintenance 
tank. See Replacing the 
Maintenance Tank on 
page 178.
UNLOCK PRINT 
HEADPrint head is...

196Problem Solver
RELOAD PAPER 
INSERT DEEPLYCut sheet media inserted 
from the front manual 
feed slot is not inserted 
deep enough.Insert the paper deeper. 
See Loading paper into 
the front manual feed 
slot on page 161.
PAPER NOT CUT Paper is not cut correctly 
when   Roll Auto Cut 
On is selected.Open the top cover and 
remove the uncut paper. 
If RELOAD PAPER 
appears on the LCD, 
reload paper.
The paper cutter may not 
be installed correctly. 
See Replacing the Paper 
Cutter Blade on page 
180....

Problem Solver197
LOAD SHEET PAPER 
IN P. TRAYThe cut sheet media is 
not set correctly in the 
paper tray.Set the cut sheet media 
in the paper tray 
correctly, and select   
Sheet. See Loading cut 
sheet media on page 
153.
FEED SHEET PAPER The cut sheet media 
needs to be loaded 
manually.Load the cut sheet 
media.
FORBIDDEN MEDIA 
FROM P. TRAYThe cut sheet media you 
are using needs to be 
loaded from the front or 
rear manual feed slot, 
but you are loading it in 
the paper tray.Remove the cut sheet...

198Problem Solver
The printer does not turn on or stay on
When the  pause light does not come on and mechanism initialization does 
not start even when the Ppower button is pressed to turn on the printer, try 
the following:
❏Turn off the printer and make sure the power cord is securely plugged into 
the printer.
❏Make sure your outlet works and is not controlled by a wall switch or timer.
❏Make sure the supplied voltage to the printer matches the rating voltage 
labeled on the printer. If not, turn off...

Problem Solver199
❏Make sure the interface cable is directly connected to the computer without 
passing through any device, such as a printer switching device, or 
extension cable.
Your Epson printer is not selected as the default printer
Install the printer driver if it is not installed yet (see the Start Here sheet for 
instructions), and follow the steps below to select your Epson printer as the 
default printer.
For Windows Vista
1. Click , Control Panel, and click Printer under Hardware and Sound....

200Problem Solver
Printer port setting does not match the printer connection port 
(for Windows only)
Follow the steps below to select the printer port.
For Windows Vista
1. Click , Control Panel, and click Printer under Hardware and Sound.
2. Right-click EPSON Stylus Pro 4880, then select Properties.
3. Click the Ports tab.
4. Make sure that your printer port is selected.
For Windows XP
1. Click Start, Control Panel, Printers and Other Hardware, and then 
Printers and Faxes. 
2. Right-click EPSON Stylus...