Epson Stylus Pro 4880 User Manual

							Problem Solver201
Printouts are not what you expected
Incorrect, garbled characters, or blank pages print
Try one or more of these solutions:
❏For Windows, clear any stalled print jobs from the Progress Meter.
❏If the problem persists, turn off the printer and computer. Make sure the 
printer’s interface cable is plugged in securely.
Incorrect margins
Try one or more of these solutions:
❏Check the margin settings in your application.
❏Make sure the margins are within the printable area of the page. See 
Printable area on page 231.
❏For Windows, select the Borderless checkbox on the Main tab. Make sure 
the margins are correct for the paper size you are using. See Selecting 
Settings on the Page Layout Tab on page 74.
Inverted image
For Windows, turn off the Mirror Image setting on the Page Layout tab. See 
Selecting Settings on the Page Layout Tab on page 74. 
For Mac OS X, turn off the Flip Horizontal setting under the Advanced 
settings selected in the Print window. See Advanced Settings on page 22.
Printed colors differ from the colors on the screen
Try one or more of these solutions:
❏Adjust the Color Density in the Paper Configuration window. For 
Windows, see Paper Configuration on page 59. For Mac OS X, see 
Paper Configuration on page 27.
❏Make sure the media type setting matches the paper being used. 
❏Since monitors and printers produce colors differently, printed colors will 
not always match on screen colors perfectly.
 
						

							202Problem Solver
❏For Mac OS X, select ColorSync to color match your system in the Printer 
Color Management selected in the Print window. See Printer Color 
Management on page 23.
❏You can produce sharper images with more vivid colors.
For Windows, select PhotoEnhance in the Custom drop-down list. See 
Custom mode on page 53.
❏For Windows, select Color Controls in the Custom drop-down list, and 
adjust color, brightness, etc. as required. See Custom mode on page 53.
For Mac OS X, select Color Controls under the Printer Color 
Management in the Print window. See Printer Color Management on 
page 23.
A ruled line shifts
Align the print head. For Windows, see Aligning the print head on page 90. 
For Mac OS X, see Aligning the print head on page 41.
If the problem persists, clean the print head. For Windows, see Cleaning the 
print head on page 89. For Mac OS X, see Cleaning the print head on page 
40.
Printout has smears on the bottom edge
Try one or more of these solutions:
❏If the paper is curled towards the printable side, flatten it or curl it slightly to 
the opposite side.
❏For Windows, if you use Epson media, check the Media Type setting on 
the Main tab. See Selecting Settings on the Main Tab on page 49.
For Mac OS X, if you use Epson media, check the Media Type setting 
under the Print Settings in the Print window. See Page Setup on page 19.
For paper types other than Epson’s, register and select paper thickness in 
Menu mode. Make sure it is correct for the paper you are using. See 
Selecting paper settings on page 134.
 
						

							Problem Solver203
❏Set the PLATEN GAP to WIDE in the PRINTER SETTING of Menu mode. See 
PRINTER SETUP on page 117.
❏Make sure the paper is ejecting without obstruction.
Print quality could be better
If you are not satisfied with your print quality, see the section that best 
resembles your printout.
Horizontal banding
Try one or more of these solutions:
❏For Windows, check the Media Type setting on the Main tab. Make sure it 
is correct for the paper you are using. See Selecting Settings on the Main 
Tab on page 49.
For Mac OS X, check the Media Type setting under the Print Settings in 
the Print window. Make sure it is correct for the paper you are using, see 
Page Setup on page 19.
Horizontal banding on page 203 Vertical misalignment or banding 
on page 204
Color documents print in black ink 
only on page 206Faint printout or gaps on page 204
Blurry or smeared printout on page 
205
 
						

							204Problem Solver
❏Make sure the printable side of the paper is face-up.
❏Run the Head Cleaning utility to clear any clogged ink nozzles. For 
Windows, see Cleaning the print head on page 89. For Mac OS X, see 
Cleaning the print head on page 40.
You can also clean the print head nozzles using the control panel. Press 
Menu for 3 seconds.
❏Check the Paper Feed value. Reduce the value to improve light banding, 
and increase it for dark banding. For Windows, see Paper Configuration 
on page 59. For Mac OS X, see Paper Configuration on page 27.
❏Check the B ink light and replace ink cartridges, if necessary. See 
Replacing Ink Cartridges on page 169. 
Vertical misalignment or banding
Try one or more of these solutions:
❏For Windows, turn off the High Speed setting in the Quality Options dialog 
box. See Paper Configuration on page 59.
For Mac OS X, turn off the High Speed setting on the Advanced Settings 
window in the Print window. See Advanced Settings on page 22.
❏Run the Print Head Alignment utility. For Windows, see Aligning the print 
head on page 90. For Mac OS X, see Aligning the print head on page 
41.
Faint printout or gaps
Try one or more of these solutions:
❏Make sure that the ink cartridges’ expiration date has not passed. The 
expiration date appears on the ink cartridge label.
❏For Windows, check the Media Type setting on the Main tab. Make sure it 
is correct for the paper you are using. See Selecting Settings on the Main 
Tab on page 49.
For Mac OS X, check the Media Type setting under Print Settings selected 
in the Print dialog. Make sure it is correct for the paper you are using. See 
Page Setup on page 19.
 
						

							Problem Solver205
❏Run the Head Cleaning utility to clear any clogged ink nozzles. For 
Windows, see Cleaning the print head on page 89. For Mac OS X, see 
Cleaning the print head on page 40.
You can also clean the print head nozzles using the control panel. Press 
Menu for 3 seconds.
❏Check the B ink light and replace ink cartridges, if necessary. See 
Replacing Ink Cartridges on page 169.
❏Select Standard for the Platen Gap setting in the Paper Configuration 
dialog box. For Windows, see Paper Configuration on page 59. For Mac 
OS X, see Paper Configuration on page 27.
Blurry or smeared printout
Try one or more of these solutions:
❏For Windows, check the Media Type setting on the Main tab. Make sure it 
is correct for the paper you are using. See Selecting Settings on the Main 
Tab on page 49.
For Mac OS X, check the Media Type setting under the Print Settings in 
the Print window. Make sure it is correct for the paper you are using. See 
Page Setup on page 19.
❏If the paper you are using is not supported by the printer driver, select the 
paper thickness setting in Menu mode. See CUSTOM PAPER on page 
125.
❏Make sure your paper is dry and the printable side is loaded face-up. Also, 
make sure you are using the correct type of paper. See Paper on page 
234.
❏Ink may have leaked inside the printer; wipe the inside of the printer with a 
soft, clean cloth. See Cleaning the Printer on page 182.
❏Run the Head Cleaning utility. For Windows, see Cleaning the print head 
on page 89. For Mac OS X, see Cleaning the print head on page 40.
You can also clean the print head nozzles using the control panel. Press 
Menu for 3 seconds.
 
						

							206Problem Solver
Color documents print in black ink only
Try one or more of these solutions:
❏Make sure the color data settings in your application are correct.
❏For Windows, make sure Color is selected on the Main tab. See Selecting 
Settings on the Main Tab on page 49.
For Mac OS X, make sure Color is selected in the Print Settings section of 
the Print window. See Print Settings on page 18.
Printing could be faster
Try one or more of these solutions:
❏For Windows, select Quality Options for the Print Quality in the Main tab. 
In the Quality Options window, select High Speed.
For Mac OS X, select High Speed in the Advanced window. See 
Advanced Settings on page 22.
❏For Windows, select Quality Options for the Print Quality in the Main tab. 
In the Quality Options window, move the slider towards Speed to increase 
print speed.
For Mac OS X, select Automatic mode and move the slider toward Speed 
in the Print Settings section of the Print window. See Mode on page 20.
❏Do not run too many applications at the same time. Close any applications 
you are not using.
❏Connect the printer to a USB 2.0 port.
❏Delete any unnecessary files to make room on your hard disk drive.
Note for Windows:
Your computer may not have enough memory. For further tips, see Increasing 
the Print Speed on page 98.
 
						

							Problem Solver207
Roll paper cannot be cut
Try one or more of these solutions:
❏Make sure the paper cutter cover is set correctly. See Replacing the 
Paper Cutter Blade on page 180.
❏Make sure that the  roll auto cut on is selected as the paper source on 
the LCD. Press the  paper source button if necessary. Then press and 
hold the  paper source button for 3 seconds. The printer cuts the roll 
paper.
❏Make sure that Normal Cut, Single Cut, or Double Cut is selected as the 
Auto Cut in the printer driver. For Windows, see Selecting the Roll Paper 
Option settings on page 68. For Mac OS X, see Roll Paper Option on 
page 29.
❏Cut the roll paper by hand if necessary. Check that the paper thickness of 
the roll paper loaded in the printer matches the paper specification (see 
Paper on page 234). If so, the paper cutter blade may be blunt and 
require replacement. See Replacing the Paper Cutter Blade on page 
180.
Note:
If you use roll paper other than Epson media, see the user documentation 
included with the paper, or contact your supplier.
Paper feed or paper jam problems occur frequently
Try one or more of these solutions:
❏Before loading paper and guiding it through the paper insertion slot, adjust 
the paper suction.
To adjust the paper suction using the printer driver, see the online help for 
more information.
To adjust the paper suction using the control panel, see CUSTOM 
PAPER on page 125.
❏Make sure the paper is not folded or wrinkled.
❏Make sure the paper is flat.
 
						

							208Problem Solver
❏Make sure the printer is located in an environment that is within the 
operational temperature range.
❏Make sure the paper is not damp.
❏Store unused paper in its original package.
❏Make sure the paper is not too thick or too thin. See Paper on page 234.
❏Make sure no foreign objects are inside the printer.
❏For Windows, check the Media Type setting on the Main tab. Make sure it 
is correct for the paper you are using. See Selecting Settings on the Main 
Tab on page 49.
For Mac OS X, check the Media Type setting under the Print Settings in 
the Print window. Make sure it is correct for the paper you are using. See 
Page Setup on page 19.
❏Make sure that the platen gap setting matches your paper. You can 
change the platen gap setting in the PRINTER SETUP of Menu mode. See 
PLATEN GAP on page 118.
❏For non-Epson media, check the paper type selected in the CUSTOM PAPER 
of Menu mode. See Selecting paper settings on page 134.
Whenever loading non-Epson media, test if the paper can be loaded 
correctly before printing.
To clear paper jams, see Clearing paper jams on page 209.
Roll paper does not eject properly
Try one or more of these solutions:
❏Flatten the roll paper before you load it. If the paper is wound tightly, it may 
feed with a curl.
❏Select Starwheel-Roll Curled as the Eject Roller Type in the Paper 
Configuration dialog box. See the online help for more information.
 
						

							Problem Solver209
Clearing paper jams
Follow the steps below to remove jammed paper.
When roll paper is jammed
1. Turn off the printer.
2. Open the roll paper cover, and move the paper lever to the released 
position.
3. Cut the paper at the paper insertion slot, and remove the roll paper.
 
						

							210Problem Solver
4. Remove the jammed paper from the front or rear side of the printer.
If necessary, open the top cover, and remove the jammed paper.