Epson Stylus Photo R800 User Manual

							Maintaining Your Printer81
Checking the Ink Supply
To check your ink supply, do one of 
the following:
■Windows: Double-click the   icon on the 
Windows taskbar. You see a window like this: 
■Macintosh:
OS X: Choose 
Applications > EPSON 
Printer Utility > SP R800 > EPSON 
StatusMonitor
.
OS 8.6 to 9.x: Choose 
File > Print, then click 
the  ink icon.
You see a window like this:
Click a cartridge image to display information 
about the cartridge.
Purchasing Ink Cartridges
Use these Epson ink cartridges within six months of installing them and before the 
expiration date on the package:
Caution: To ensure good results, use genuine Epson ink cartridges and do not 
refill them. Other products may cause damage to your printer not covered by 
Epson’s warranty.
Ink cartridgePart number
Yellow T054420
Magenta T054320
Cyan T054220
Matte Black T054820
Photo Black T054120
Red T054720
Blue T054920
Gloss Optimizer T054020
 
						

							82Maintaining Your Printer
When you need new ink cartridges, contact your dealer, or call the Epson Store  at 
(800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call 
(800) 463-7766 for dealer referral. 
Ink Cartridge Precautions
Warning: Keep ink cartridges out of the reach of children.
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets 
in your eyes, flush them thoroughly with water.
Caution: To avoid damaging the printer, never move the print head by hand.
You cannot print if an ink cartridge is empty. Leave the empty cartridge installed 
in the printer until you have obtained a replacement. Otherwise the ink remaining 
in the print head nozzles may dry out.
Removing and Installing Ink Cartridges
Be sure you have a new ink cartridge before you begin. Once you start replacing a 
cartridge, you must complete all the steps in one session.
You can replace a cartridge whether the red 
Hink light is off, flashing, or on.
1. Make sure the printer is turned on (the green Ppower light should be on, but not 
flashing). Then open the printer cover.
2. Press the 
Hink button. 
The print head moves and the green Ppower light flashes.
3. If the red 
Hink light is off, the print head moves to the replacement position. 
Go to step 5.
SM
 
						

							Maintaining Your Printer83
If the red Hink light is flashing or on (indicating a low or empty cartridge), the 
print head moves to the _position on the printer. The cartridge directly beneath 
the _mark needs to be replaced. Make a note of which cartridge it is.
4. Press the 
Hbutton again. If another cartridge is low or empty, the print head 
moves it to the _mark again. Make a note of this cartridge too and repeat this 
step.
If no other cartridges are low or empty, the print head moves to the replacement 
position when you press the 
Hbutton.
5. Lift up the cartridge cover.
 
						

							84Maintaining Your Printer
6. Press in the tab on the back of the cartridge, lift it out of the printer, and dispose 
of it carefully.
7. Shake the new cartridge four or five times before 
opening its package. (Don’t shake it after it’s 
unpacked.)
8. Remove the new cartridge from its package.
 
9. Slide the new cartridge into its slot. The side with the green circuit board goes in 
the front of the slot.
10. Press the cartridge down until it clicks into place.
Caution: Don’t touch the green circuit board on 
the front of the cartridge; you may inhibit normal 
operation and printing. 
 
						

							Maintaining Your Printer85
11. If you need to replace any other ink cartridges, repeat steps 6 through 10 before 
continuing with step 12.
12. Close the cartridge cover, then close the printer cover.
13. Press the 
Hink button. The printer begins charging the ink delivery system.
The green Ppower light and red 
Hink lights flash and the printer makes noise. 
Charging takes about 90 seconds. When it’s finished, the green Ppower light 
stops flashing and stays on, and the red 
Hink light goes out.
Caution: Never turn off the printer while the green Ppower light is flashing, 
unless the printer hasn’t moved or made noise for more than 5 minutes.
Aligning the Print Head
If your printouts contain misaligned vertical lines, or you see light or dark horizontal 
banding, you may need to align the print head. You can have the printer 
automatically check and align the print head or you can check and adjust the 
alignment yourself.
Automatically Aligning the Print Head
1. Turn on the printer.
2. Load plain, letter-size paper.
3. Do one of the following:
Windows: Right-click the   icon on your taskbar (in the lower right corner of 
your screen). Select 
Print Head Alignment.
Mac OS X: Open the 
Applications folder and select EPSON Printer Utility. 
Select 
SP R800 in the printer list, click OK, and select Print Head Alignment.
Mac OS 8.6 to 9.x: Choose 
File > Page Setup or Print. Click the  utility 
icon, then select 
Print Head Alignment.
 
						

							86Maintaining Your Printer
You see a screen like this:
4. Click the 
Automatic button, if 
necessary, then click 
OK.
5. On the next screen, click 
Start. 
The printer then prints and 
checks an alignment pattern. It 
then prints and checks two more 
patterns.
6. When alignment is finished, click 
Finish on the last screen.
Manually Aligning the Print Head
1. Turn on the printer.
2. Load plain, letter-size paper.
3. Do one of the following:
Windows: Right-click the   icon on your taskbar (in the lower right corner of 
your screen). Select 
Print Head Alignment.
Mac OS X: Open the 
Applications folder and select EPSON Printer Utility. 
Select 
SP R800 in the printer list, click OK, and select Print Head Alignment.
Mac OS 8.6 to 9.x: Choose 
File > Page Setup or Print. Click the  utility 
icon, then select 
Print Head Alignment.
4. Click the 
Manual button, then click OK. 
You see a screen like this as the printer 
prints an alignment check pattern:
5. On the check page, select the box in each 
pattern that has the least noticeable lines in 
it. You may need to use a magnifying glass 
or loupe.
Select one box each for pattern numbered 
1 through 3. Then enter the box number 
for each pattern in the boxes on the screen. 
 
						

							Maintaining Your Printer87
If box #5 is not the best-aligned box in each pattern, click Realignment to print 
another test page and repeat this step.
6. When box #5 is the best-aligned in all the patterns, click 
Finish.
Cleaning the Printer
To keep your printer working at its best, you should clean it several times a year.
1. Turn off the printer, unplug the power cord, and disconnect the interface cable.
2. Remove all the paper, then use a soft brush to clean the paper feeders.
3. Clean the exterior of the printer with a soft, damp cloth. Keep the paper support 
and printer cover closed as you clean the printer.
4. If you need to clean ink out of the inside of the printer, use a soft cloth to clean 
only the black plastic area shown below:
Warning: Don’t touch the gears or rollers inside the printer.
Caution: Never use a hard or abrasive brush, or benzine, alcohol, or thinner for 
cleaning; they can damage the printer components and case. 
Don’t get water on the printer components and don’t spray or apply lubricants or 
oils inside the printer.
Don’t use any cleaning sheets included with special paper; they may jam inside 
the printer.
Clean here 
only
 
						

							88Maintaining Your Printer
Transporting the Printer
If you move your printer some distance, you need to remove the ink cartridges and 
prepare it for transportation in its original box or a similar one. Follow these steps:
1. Turn on the printer and press the Hink button to move the ink cartridges into 
loading position.
2. Follow the steps on page 83 to open the ink cartridge cover and remove all of the 
ink cartridges. Pack each cartridge separately in a sealable plastic bag.
3. Close the cartridge cover and press the Hink button. The red Hink light comes 
on. Wait until the ink cartridge holder locks in the far right position.
4. Turn off the printer and unplug the power cord from the electrical outlet. Then 
disconnect the printer cable from the printer.
5. Open the printer cover and tape 
the ink cartridge holder to the 
printer case using packing tape. 
Then close the printer cover.
Caution: Be sure to remove the 
tape after installing the printer in 
its new location.
6. Remove any paper from the 
printer, then remove the roll 
paper holder, if it is installed.
7. Close the output tray and the paper support.
8. Repack the printer and its attachments in the original box using the protective 
materials that came with them.
9. Keep the printer level as you transport it. 
10. After transporting the printer, remove all the tape and replace your ink cartridges, 
as described on page 80. 
11. Test your printer. If you notice a decline in print quality, clean the print head 
(see page 77); if output is misaligned, align the print head (see page 85). 
Tape the ink 
cartridge holder to 
the printer case
 
						

							89
Solving Problems
See “Diagnosing Printer Problems” on page 91 to help determine what the cause of 
your printer problem may be. Then see these sections for solutions:
■“Setup and Software Installation Problems” on page 93
■“Printer Problems” on page 94
■“Quality Problems” on page 95
■“Paper Problems” on page 97
■“CD/DVD Problems” on page 99
■“Miscellaneous Problems” on page 99
■“Uninstalling and Reinstalling Printer Software” on page 101
■“Where To Get Help” on page 102
Tip: It’s a good idea to check Epson’s support web site periodically for free 
updates to your printer driver. Visit http://support.epson.com. Download 
instructions are posted for your convenience.
 
						

							90Solving Problems
Printer Parts
Paper support and 
extensionSheet feeder
Left edge guide
Printer cover
Output tray 
(in upper position)
Output tray 
extensions
Output tray 
(in lower position)
CD/DVD tray
Ink cartridge 
holder (in home 
position)
Buttons and lights 
(control panel)
Roll paper edge guide
Roll paper holderIEEE 1394 (FireWire) 
port USB port
Paper support closed