Epson Stylus Photo R800 User Manual

							Solving Problems101
Uninstalling and Reinstalling Printer 
Software
You may need to uninstall and then reinstall your printer driver and utilities if, for 
example, you upgrade your Windows operating system. You don’t need to uninstall 
your other photo software or the Epson Reference Guide. 
Windows
1. Click Start, and select Programs or All Programs.
2. Point to 
Epson or EPSON Printers, then select EPSON Printer Software 
Uninstall
.
3. In the next window, select 
EPSON Stylus Photo R800 and click OK. Then 
follow the on-screen instructions. 
4. Restart your computer, then see the Start Here sheet to reinstall your software.
Macintosh OS X
1. Open the Applications folder, then the Utilities folder.
2. Select 
Print Center, select all the Stylus Photo R800 options, and click the 
Delete button.
3. Restart your Macintosh, then see the Start Here sheet to reinstall your software.
Macintosh OS 8.6 to 9.x
1. Insert your printer software CD-ROM. 
2. Double-click the 
EPSON CD-ROM icon, then double-click the EPSON 
Installer
 icon in the folder that opens. The Install Menu appears.
3. Click 
Install Printer Driver. On the Installer screen, click the arrow in the Easy 
Install list at the top and select 
Uninstall. Then click the Uninstall button at the 
bottom and follow the instructions.
4. Restart your Macintosh, then see the Start Here sheet to reinstall your software.
 
						

							102Solving Problems
Where To Get Help
If you need help with your printer, Epson Print CD, or the P.I.M. II Plug-in for 
Adobe Photoshop, see the information below. 
Epson provides technical assistance 24 hours a day through the electronic support 
services and automated telephone services listed below:
To speak to a technical support representative, dial:
■U.S.: (562) 276-7296, 6AM to 8PM, Pacific Time, Monday through Friday and 
7
AM to 4PM, Saturday. 
■Canada: (905) 709-2567, 6AM to 6PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply. 
Please have the following information ready:
■Product name (Epson Stylus Photo R800)
■Product serial number (located on the back of the printer and on its box)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration and operating system version
■Description of the problem
You can purchase genuine Epson ink cartridges, paper, and accessories from an Epson 
authorized reseller. To find the nearest reseller, please call 800-GO-EPSON 
(800-463-7766). To purchase online, please visit www.epsonstore.com (U.S. sales 
only). In Canada, please call 800-463-7766 for a reseller referral.
ServiceAccess
World Wide 
WebFrom the Internet, you can reach Epson Support at 
http://support.epson.com. At this site, you can download drivers and 
other files, look at product documentation, access troubleshooting 
information, and receive technical advice through e-mail.
Automated 
Telephone 
ServicesA variety of automated help services are available 24 hours a day, seven 
days a week. To use these services, you must have a touch tone 
telephone and call (800) 922-8911. Your Epson SoundAdvice  Express 
Code is 70515. Use this code to quickly select the Epson Stylus Photo 
R800 in SoundAdvice. 
SM
 
						

							103
Requirements and Notices
Windows System Requirements
To use your printer and its software, we recommend that your system has: 
■Microsoft Windows compatible PC with a Pentium® III 500 MHz or higher processor
■128MB (Windows 98SE or Me) or 256MB (Windows 2000 or XP) or more of RAM
■200MB or more of free hard disk space recommended
■VGA or better display adapter and monitor
■CD-ROM or DVD-ROM drive for installing the printer software
■USB connection: a Windows-compliant USB 1.1 port (Windows 98SE, Me, 2000, or XP) or 
Hi-Speed USB 2.0 port (recommended; Windows 2000 or XP only) and a shielded USB 
“AB” cable
IEEE-1394 connection: an OHCI-compliant IEEE-1394 port (Windows Me, 2000, or XP) and 
an IEEE-1394 cable
Macintosh System Requirements
To use your printer and its software, we recommend that your system has: 
■An Apple® iMac™ series or Power Macintosh® G3 (400 MHz or higher) or G4 (733 MHz 
or higher) 
■Mac OS 8.6 through 9.2.x, OS X 10.1.3 or later
■256MB or more of available RAM recommended
■200MB or more of free hard disk space recommended
■VGA display or better
■CD-ROM or DVD-ROM drive for installing the printer software
■USB connection: a shielded USB “AB” cable (Hi-Speed USB 2.0 recommended)
FireWire connection: an OHCI-compliant FireWire port and a FireWire cable
 
						

							104Requirements and Notices
Important Safety Instructions
Before using your printer, read these safety instructions to make sure you use it safely and effectively:
■Be sure to follow all warnings and instructions marked on the printer.
■Use only the type of power source indicated on the printer’s label.
■Connect all equipment to properly grounded power outlets. Avoid using outlets on the same 
circuit as photocopiers or air control systems that regularly switch on and off. 
■Place the printer near a wall outlet where the plug can be easily unplugged.
Placez l’imprimante près d’une prise de courant où la fiche peut être débranchée facilement.
■Do not let the power cord become damaged or frayed. 
■If you use an extension cord with the printer, make sure the total ampere rating of the devices 
plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total 
ampere rating of all devices plugged into the wall outlet does not exceed the outlet’s ampere rating.
■Keep your printer and computer system away from potential sources of electromagnetic 
interference, such as loudspeakers or cordless telephone base units.
■Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
■Leave enough room around the printer for sufficient ventilation, leaving at least 3.9 inches 
between the back of the printer and the wall.
■Do not place the printer near a radiator or heating vent or in direct sunlight.
■Place the printer on a flat, stable surface that extends beyond the printer base in all directions. The 
printer will not operate properly if it is tilted or at an angle.
■When transporting or storing the printer, don’t tilt it, stand it on its side, or turn it upside-down. 
This may allow ink to leak from the ink cartridges.
■Turn off and unplug the printer before cleaning. Clean with a damp cloth only. Do not spill liquid 
on the printer.
Caution: Always turn the printer off using the Ppower button. Don’t switch off the power 
strip or unplug the printer until the green 
Ppower light is off.
■Do not block or cover the openings in the printer’s case or insert objects through the slots. 
■Except as specifically explained in this manual, do not attempt to service the printer yourself. 
■Unplug the printer and refer servicing to qualified service personnel under the following 
conditions:
If the power cord or plug is damaged; if liquid has entered the printer; if the printer has been 
dropped or the case damaged; if the printer does not operate normally or exhibits a distinct change 
in performance. Adjust only those controls that are covered by the operating instructions.
 
						

							Requirements and Notices105
Ink Cartridge Safety Instructions
■Keep ink cartridges out of the reach of children. 
■Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply 
port. If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them 
immediately with water.
■Do not put your hand inside the printer or touch a cartridge during printing.
■Do not move the print head by hand. You may damage the printer.
■Install the ink cartridge immediately after you remove it from its package. Leaving the cartridge 
unpacked for a long time before use can result in reduced print quality.
■Do not use an ink cartridge beyond the date printed on the cartridge carton. For best results, use 
up the ink cartridges within six months of first installing them.
■Store ink cartridges in a cool, dark place.
■Store ink cartridges with the bottom of the packaging facing down.
■After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room 
temperature for at least three hours before using it.
■Shake an ink cartridge 4 or 5 times before removing it from its package.
■Do not shake an ink cartridge after removing it from its package; this can cause leakage.
■Do not remove or tear the label on an ink cartridge; this can cause leakage.
■Do not dismantle the ink cartridges or try to refill them. This could damage the print head.
■Do not touch the green IC chip on the front of the cartridge. This may affect normal operation 
and printing.
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and 
store it in the same environment as the printer. Note that there is a valve in the ink supply port, 
making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that 
the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding area.
ENERGY STAR Compliance
As an ENERGY STAR Partner, Epson has determined that this product 
meets the E
NERGY STAR guidelines for energy efficiency. The EPA 
E
NERGY STAR office equipment program is a voluntary partnership with 
the computer and office equipment industry to promote the introduction 
of energy-efficient personal computers, monitors, printers, fax machines, 
and copiers in an effort to reduce air pollution caused by power 
generation.
 
						

							106Requirements and Notices
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio or television reception. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause interference to radio 
and television reception, which can be determined by turning the equipment off and on, the user is 
encouraged to try to correct the interference by one or more of the following measures:
■Reorient or relocate the receiving antenna.
■Increase the separation between the equipment and receiver.
■Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected.
■Consult the dealer or an experienced radio/TV technician for help.
WARNING: The connection of a non-shielded equipment interface cable to this equipment will 
invalidate the FCC Certification of this device and may cause interference levels which exceed the 
limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a 
shielded equipment interface cable with this device. If this equipment has more than one interface 
connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly 
approved by the manufacturer could void the user’s authority to operate the equipment.
For Canadian Users
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
 
						

							Requirements and Notices107
Declaration of Conformity
According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or 
CPU Boards and Power Supplies used with Class B Personal Computers:
We: EPSON AMERICA, INC. 
Located at: MS: 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254 
Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 
15 of the FCC rules as a Class B digital device. Each product marketed is identical to the representative 
unit tested and found to be compliant with the standards. Records maintained continue to reflect the 
equipment being produced can be expected to be within the variation accepted, due to quantity 
production and testing on a statistical basis as required by 47CFR §2.909. Operation is subject to the 
following two conditions: (1) this device may not cause harmful interference, and (2) this device must 
accept any interference received, including interference that may cause undesired operation.
Trade Name: Epson
Type of Product: Ink Jet Printer
Model: B311A
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser that the 
Epson printer covered by this limited warranty statement, if purchased new and used in the United 
States or Canada, conforms to the manufacturer’s specifications and will be free from defects in 
workmanship and materials for a period of one (1) year from the date of original purchase. Epson also 
warrants that the consumable ink cartridges enclosed with the printer will perform to the 
manufacturer’s specified usage, which usage may expire before the expiration of the limited warranty 
for the Epson printer. For warranty service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective during the 
warranty period, please call the Epson Connection  at (562) 276-7296 (U.S.) or (905) 709-2567 
(Canada) for warranty repair instructions and return authorization. An Epson service technician will 
provide telephone diagnostic service to determine whether the printer requires service. If service is 
needed, Epson will, at its option, exchange or repair the printer without charge for parts or labor. If 
Epson authorizes an exchange for the defective unit, Epson will ship a replacement printer to you, 
freight prepaid, so long as you use an address in Canada or the U.S. (excluding Puerto Rico and U.S. 
Possessions). Shipments to other locations will be made freight collect. You are responsible for securely 
SM
 
						

							108Requirements and Notices packaging the defective unit and returning it to Epson within five (5) working days of receipt of the 
replacement. Epson requires a debit or a credit card number to secure the cost of the replacement 
printer in the event that you fail to return the defective one. If your printer is being repaired, Epson will 
direct you to send your printer to Epson or its authorized service center, where the printer will be fixed 
and sent back to you. You are responsible for packing the printer and for all costs to and from the 
Epson authorized service center. When warranty service involves the exchange of the printer or a part, 
the item replaced becomes Epson property. The replacement printer or part may be new or refurbished 
to the Epson standard of quality, and, at Epson’s option, may be another model of like kind and 
quality. Epson’s liability for replacement of the covered printer will not exceed the original retail selling 
price of the covered printer. Exchange products and parts assume the remaining warranty period of 
your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty does not apply to refurbished or reconditioned 
products. This warranty covers only normal use in the United States and Canada. This warranty is not 
transferable. This warranty does not cover any color change or fading of prints or reimbursement of 
materials or services required for reprinting. This warranty does not cover damage to the Epson 
product caused by parts or supplies not manufactured, distributed or certified by Epson. This warranty 
does not cover ribbons, ink cartridges or third party parts, components, or peripheral devices added to 
the Epson product after its shipment from Epson, e.g., dealer or user-added boards or components. 
Epson is not responsible for warranty service should the Epson label or logo or the rating label or serial 
number be removed or should the product fail to be properly maintained or fail to function properly as 
a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters 
such as fire, flood, and lightning, improper electrical current, software problems, interaction with 
non-Epson products, or service other than by an Epson Authorized Servicer. If a claimed defect cannot 
be identified or reproduced, you will be held responsible for the costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF 
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, 
THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR 
FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE 
EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS 
AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED 
ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE 
BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS 
WRITTEN WARRANTY, NEITHER EPSON AMERICA, INC. NOR ITS AFFILIATES SHALL 
BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, 
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE 
OR INABILITY TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH 
OF WARRANTY OR ANY OTHER LEGAL THEORY.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and some 
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the 
above limitations and exclusions may not apply to you. This warranty gives you specific legal rights and 
you may have other rights which vary from jurisdiction to jurisdiction. 
Epson America, Inc. 
■ P. O. Box 93012 ■ Long Beach, CA 90809-3012
 
						

							Index109
Index
A
Adobe Photoshop
managing color with, 48 to 60
P.I.M. plug-in for, 9, 42
Advanced settings
Macintosh, 31 to 33
Windows, 23 to 24
Aligning print head, 85 to 87
Automatic
print head aligning, 85 to 86
print head cleaning, 78
Automatic mode, Macintosh, 30
B
Background printing, 28, 30
Banding, 95
Basic printing
Macintosh OS 8.6 to 9.x, 29 to 31
Macintosh OS X, 25 to 28
Windows, 20 to 22
Best Photo setting, 21, 44
Blank pages, 99
Blurry images, 95
Borderless setting, 21, 27, 37, 39, 40, 43 to 47
Bright White Paper, 14, 34
Browser, 11
Buttons, 12, 91 to 92
C
Cable, printer, 103
Cancelling printing
Macintosh OS 9.x, 31
Macintosh OS X, 28
Windows, 22CDs and DVDs
adjusting print density, 74 to 76
adjusting print position, 70 to 73
designing, 65 to 66
inserting in printer, 63 to 64
ordering, 61
printing on, 61 to 69
problems with, 99
Characters, incorrect, 100
Checking printer, 92
Chooser, Macintosh, 93, 100
Cleaning
print head, 77 to 80
printer, 87
roller, 62
Color management
menu, OS X, 27
problems, 56
settings, 23 to 24, 27, 33, 48 to 60
with color profiles, 48 to 60
Color problems, 56, 96
ColorSync, 33
Control panel, 12, 90 to 92
Controlling printing
Macintosh OS 9.x, 31
Macintosh OS X, 28
Windows, 22
Custom profiles, 56 to 60
Custom settings
Macintosh, 31 to 33
Windows, 23 to 24
D
Declaration of Conformity, 107
Default settings, Windows, 22
Documentation, 10 to 11
Draft setting, 21, 94
 
						

							110Index
E
Edge Smoothing setting
color management, 51, 55, 58, 59
Macintosh, 32
Windows, 23
Electronic manual, 10 to 11
Energy Star compliance, 105
Enhanced Matte Paper, 14, 34
Envelopes, 15, 21, 27, 29, 34, 95
Epson
help, 102
MonitorIV, 31
papers, 14, 34, 43
PhotoCenter, 9
Print CD, 65 to 76
SoundAdvice, 102
Store, 82
warranty, 107 to 108
Exif Print
description, 9
printing with, 42
Expansion setting, 27, 44, 46, 47
Extension setting, 27, 95
F
Faint images, 96
FCC Compliance Statement, 106
Features, 7
Flip Horizontal setting, 99
G
Gamma setting, 97
Gloss Optimizer
cartridge, 7, 81
setting, Macintosh, 32
Gloss setting, Windows, 21
Grainy prints, 96
H
Head Cleaning utility, 79 to 80
Help
Epson, 102
see also Troubleshooting
High Speed setting, 94 to 95
I
ICM (Image Color Matching) setting, 24, 55, 
60
Incorrect
characters, 100
colors, 56, 96
margins, 100
Ink cartridge
level of ink in, 22, 30, 81
ordering, 81 to 82
problems, solving, 91, 93
replacing, 80 to 85
safety instructions, 82, 105
Ink level, checking
Macintosh, 30, 81
Windows, 22, 81
Installation problems, 93
Inverted image, 99
J
Jams, paper, 91, 97 to 98
L
Layout problems, 100
Layout settings
Macintosh OS 9.x, 30
Macintosh OS X, 27
Windows, 24
Letterhead, 14
Lights, 12, 91 to 92
Luster Photo Paper, 14, 34, 36, 38, 40