Epson Stylus Photo R800 User Manual

							Solving Problems91
Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see page 92).
LightsExplanation
Green Ppower light flashes The printer is receiving a print job, printing, replacing an ink 
cartridge, charging ink, or cleaning the print head.
Red 
)paper light on Your paper ran out, multiple sheets fed, or the wrong size 
sheet fed, or the CD/DVD tray is not inserted completely.
■Sheet Feeder: If paper is out, load more paper and press 
the 
)paper button. If multiple sheets or the wrong size 
sheet fed, press the 
)paper button to eject the paper, 
then turn your printer off and then on. For loading 
instructions, see page 13.
■Roll Paper: See page 16 for instructions on loading or 
reloading roll paper.
■CD/DVD: See page 63 for instructions on inserting the 
CD/DVD tray correctly.
Red 
)paper light flashes Jammed paper or the CD/DVD tray is blocking print head 
movement, or you’re trying to print on paper or a CD/DVD 
with the wrong media loaded.
If you suspect a paper jam, turn off the printer and pull out the 
jammed paper. Open the cover and remove any jammed or 
torn paper. Then do one of the following:
■Sheet Feeder: Turn on the printer, reload paper, and 
press the 
)paper button. 
■Roll Paper: Cut off the printed portion, then remove the 
paper (see page 35) and reload it (see page 16).
■CD/DVD: Gently pull out the CD/DVD tray and press the 
)paper button. See page 63 for instructions on 
inserting the CD/DVD tray correctly.
If you suspect that you sent a print job to one paper path, but 
have media loaded only for another paper path, load the 
correct paper or a CD/DVD.
Red 
Hink light flashes An ink cartridge is low on ink. Make sure you have a 
replacement cartridge, then follow the steps on page 82 to 
install it.
 
						

							92Solving Problems
Running a Printer Check
You can run a printer check to determine whether a problem comes from the printer 
or some other source. 
1. Turn off your printer and computer, then disconnect the printer’s interface cable.
2. Load letter-size paper in the sheet feeder.
3. Hold down the 
)paper button, then press and release the Ppower button. 
Continue to hold down the 
)paper button until the Ppower light flashes.
4. A test page prints the printer’s ROM version number and a nozzle check pattern.
■If the check page prints, the problem probably lies in your software settings, 
interface cable, or computer, or your software may not be installed correctly.
■If the check page doesn’t print, you may have a problem with your printer.
Try the suggestions in “Problems and Solutions” beginning on page 93.
5. Turn off the printer, connect the interface cable, and turn on your printer and 
computer.
Red Hink light on An ink cartridge is out of ink, not installed, not installed 
correctly, or is not compatible with the printer.
Follow the steps on page 82 to install or reinstall the cartridge 
correctly.
Red 
)paper light flashes
Red 
Hink light flashesThe printer cover is open. Close the printer cover.
Green Ppower light is on
Red 
)paper light flashes
Red 
Hink light flashesJammed paper or a foreign object is preventing the print head 
from returning to home position.
Turn off the printer, open the printer cover, and remove any 
jammed or torn paper, or foreign object. Then turn the printer 
back on. If the error persists, contact your dealer or Epson; 
see page 102.
Green Ppower light flashes
Red 
)paper light flashes
Red 
Hink light flashesAn unknown printer error has occurred.
Turn off the printer, wait a few seconds, and turn it on again. If 
the lights are still flashing, contact your dealer or Epson; see 
page 102.
LightsExplanation
 
						

							Solving Problems93
Problems and Solutions
Setup and Software Installation Problems
The printer makes noise after ink cartridge installation.
■When you install ink cartridges, the printer must charge its print head for about 
two and a half minutes. Wait until it’s finished (the green Ppower light stops 
flashing) before you turn off the printer, or it may use excess ink the next time you 
turn it on. 
■Make sure the ink cartridges are inserted completely, the ink cover is closed, and 
no packing material remains in the printer. Turn off the printer, wait a moment, 
then turn it back on to clear the error.
You’re having problems installing or using the printer software.
■Make sure your printer is turned on and its cable is securely connected at both 
ends. Follow the installation steps on the Start Here sheet, and make sure your 
system meets the requirements on page 103.
■Close other programs, including screen savers and virus protectors, and install 
again.
■Make sure you added all your printer features to Macintosh OS X Print Center. 
See the Start Here sheet for instructions.
■If the SP R800 icon doesn’t appear in the Macintosh Chooser, you may have too 
many items in the Chooser. Delete any unused items.
■If you see an error message with Windows 2000, you may not have software 
installation privileges. Contact your System Administrator.
■If you’re using Windows and the USB port, make sure your system was not 
upgraded from Windows 95; the USB driver may not install correctly.
■If you’re printing over a network, see your on-screen Reference Guide for 
instructions on configuring your printer for use on a network.
■In Windows, make sure your printer is selected as the default printer in the 
Printers utility. 
 
						

							94Solving Problems
Printer Problems
Only the green Ppower light is on, but nothing prints.
■Make sure the interface cable is securely connected at both ends and meets the 
system requirements on page 103.
■Run a printer check as described on page92. If the test page prints, make sure 
your software is installed correctly. 
■If you’re printing on a network, make sure you set up your printer for network 
printing, as described in your on-screen Reference Guide.
The printer sounds as though it is printing, but nothing prints.
■The print head may need cleaning; see page 77 for instructions.
■The printer won’t operate properly if it’s tilted or at an angle. Place it on a flat, 
stable surface.
Your printer makes noise when you turn it on or after it has been sitting for 
awhile.
Your printer is performing routine maintenance.
Printing is too slow.
Make sure your system meets the recommended requirements listed on page 103. 
You may also need to:
■Clear space on your hard drive or run a defragmentation utility.
■Close open programs that you’re not using.
■Increase your system’s memory (RAM).
For the fastest printing:
■Select Draft (Windows) or set the Quality/Speed slider to Speed (Macintosh).
■Turn High Speed on and turn Finest Detail or Super MicroWeave off, if 
available.
■If your printer is connected to a USB hub, disconnect any unused USB devices. 
Use a Hi-Speed USB 2.0 cable connected to a Hi-Speed USB 2.0 port or card.
 
						

							Solving Problems95
Quality Problems
You see banding (light lines).
■Clean the print head; see page 77 for 
instructions. 
■Select a higher print quality and turn off 
High Speed mode; see page 23 (Windows) 
or page 31 (Macintosh).
■Select the correct Type or Media Type 
setting for your paper; see page 34.
■Make sure the printable side of the paper is face up; it’s usually whiter or shinier.
■The ink cartridges may need replacing; see page 80.
■Align the print head as described on page 85.
Your print is blurry or smeared.
■Make sure your paper isn’t damp, curled, or 
loaded face down (load new paper face up). 
■Use a support sheet with special paper, or 
try loading your paper one sheet at a time.
■Make sure your paper meets the 
specifications listed in the on-screen 
Reference Guide. 
■Use Epson papers for proper saturation and absorption of Epson inks. If you use a 
paper not listed as a Type or Media Type setting in your printer software, you 
may see smears, roller marks, misting, or other problems in your printouts.
■Align the print head as described on page 85.
■Select the Thick paper and envelopes checkbox in your printer software. Access 
the setting from the printer settings window as follows:
Windows: Click 
Maintenance and select Printer and Option Information. 
Mac OS X: Select 
Extension Setting from the pull-down menu.
Mac OS 8.6 to 9.x: Click 
Custom, then click Advanced.
 
						

							96Solving Problems
Your printout is faint or has gaps.
■Clean the print head; see page 77 for 
instructions. 
■The ink cartridges may be old or low on 
ink; see page 80. 
■Select the correct Type (Windows) or 
Media Type (Macintosh); see page 34.
■Make sure your paper isn’t damaged, old, dirty, or loaded face down. For best 
results, use genuine Epson paper.
Caution: Don’t open Epson Status Monitor, pause printing, or respond to any 
on-screen, low ink messages when your printer is in the middle of a print job. This 
may cause your printer to pause and leave an uneven surface on your printout. If 
your ink is running low, wait until printing finishes before checking ink levels or 
attempting to replace a cartridge. If you must replace an ink cartridge in the 
middle of a print job, the quality of your printout may decline. For best results, 
check your ink levels and replace ink cartridges, if necessary, before printing large 
or high-resolution print jobs.
Your printout is grainy.
■Use a higher quality paper or select a higher print quality (for Windows, see 
page 23; for Macintosh, see page 31).
■Align the print head as described on page 85.
■Increase the image resolution or print it in a smaller size; see your software 
documentation.
■Make sure you’re not printing a PostScript® file.
You see wrong or missing colors.
■Make sure Color ink is selected (Macintosh), even when printing black and white 
photographs.
■Clean the print head; see page 77 for instructions. 
■The ink cartridges may be old or low on ink; see page 80.
 
						

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■Try turning off PhotoEnhance. Also check if you’re using a special effect that 
alters image colors, like Sepia.
■Change the Gamma setting. See page 23 (Windows) or page 31 (Macintosh).
■Your printed colors can never exactly match your on-screen colors. However, you 
can use a color management system to get as close as possible. See the Photoshop 
color management instructions on page 48. If your photos have a green or pink 
color cast after using color management, see the solutions on page 56.
Paper Problems
Paper doesn’t eject fully or is wrinkled.
■If the paper doesn’t eject fully, you may have set the wrong paper size. Press the 
)paper button to eject the paper, then select the correct paper size.
■If it’s wrinkled when it ejects, the paper may be damp or too thin. Load new 
paper.
Paper sheets don’t feed correctly.
If paper doesn’t feed or multiple pages feed, remove it from the sheet feeder. Fan the 
edges of the sheets, reload them against the right side of the feeder, and slide the left 
edge guide against the paper, but not too tightly. Don’t load paper above the arrow on 
the left edge guide.
Paper sheets jam in the printer.
Press the )paper button to eject the jammed paper. If that doesn’t work, try the 
following:
1. Turn off the printer.
2. Remove any jammed paper from the printer’s output tray.
3. Push in the output tray extensions and place the output tray in the upper position. 
(See page 63 for instructions.)
 
						

							98Solving Problems
4. Remove any jammed paper from the sheet feeder or open the printer cover and 
remove any paper jammed inside.
5. Place the output tray in the lower position (see page 62) and print again.
Roll paper doesn’t feed correctly or jams in the printer.
■Cut the end of the paper straight across. If it’s cut diagonally, the paper won’t feed 
smoothly.
■If the roll paper end is curled, place the end inside a folded sheet of paper and roll 
it backwards against the curl.
■Make sure the paper is loaded in the roll paper feeder, not the sheet feeder; see 
page 16.
■As you load the paper, gently hold it in the roll paper feeder and wait for it to 
load; don’t force the paper in.
■Select Roll as the Source (Windows), Roll Paper as the Paper Source (Mac 8.6 
to 9.x), or any 
Roll Paper option for the Stylus Photo R800 as the Format for 
and Printer option (Mac OS X). Other settings will feed too much paper. 
■If extra paper feeds, press the zroll paper button for three seconds to rewind the 
paper all the way (repeat if necessary). If the )paper light is on, press the 
)paper button. Reload the paper as described on page 16.
 
						

							Solving Problems99
CD/DVD Problems
You can’t insert the CD/DVD tray easily.
Don’t force the CD/DVD tray into the printer. Make sure your printer is turned on, 
the output tray is in the upper position, and you follow all the insertion steps 
beginning on page 63.
The CD/DVD tray ejects when you start a CD/DVD print job.
Follow the steps on page 63 to reinsert the CD/DVD tray. Make sure you press the 
)paper button to load the tray before sending your print job again.
The CD/DVD tray doesn’t eject after printing.
Gently pull out the tray and press the )paper button to turn off the )paper light.
Your design is not positioned correctly on the CD or DVD.
You need to adjust the print position in Epson Print CD; see page 70.
Miscellaneous Problems
The image is inverted, as if viewed in a mirror.
Turn off 
Mirror Image in the printer software or the mirror setting in your program. 
See page 23 (Windows) or page 31 (Macintosh) for instructions. 
The printer prints blank pages.
■Make sure your printer is selected in the Print window, or in the Macintosh 
Chooser or Print Center.
■Clean the print head; see page 77 for instructions. 
 
						

							100Solving Problems
You see incorrect characters.
■Make sure the interface cable is securely connected at both ends and meets the 
system requirements on page 103. 
■Make sure your printer is selected in the Print window, or in the Macintosh Print 
Center or Chooser. 
■If you’re using a switch box or USB hub with your printer, connect the printer 
directly to your computer instead.
The margins are incorrect.
■Make sure the paper settings are correct for your paper size. See page 20 
(Windows), page 25 (Macintosh OS X), or page 29 (Macintosh OS 8.6 to 9.x).
■Choose the correct margins for your paper size. The margins must be within the 
printable area of the page; see “Printer Specifications” in your on-screen Reference 
Guide.
■Place your paper against the right side of the feeder with the left edge guide snug 
against it. 
■Make sure the Borderless setting is set correctly for your margins; see page 35 for 
roll paper or page 43 for cut sheets.
Too many copies printed.
Make sure that the Copies option in your printer software or program is not set for 
multiple copies.
Image size/position is incorrect.
Make sure the paper and layout options are set correctly.