Epson Stylus Photo R2000 User Manual

							Troubleshooting
You cannot print (because the  
printer does not work)
The printer does not turn on.
oIs the power cable plu gged into the electrical 
outlet or the printer?
Make sure the power cable is securely plugged into 
the printer.
oIs there any problem with the electrical 
outlet?
Make sure your outlet works by connecting the power 
cable for another electric product.
oPress and briefly hold the  P button.
Cannot Print
oConfirm the printer operation.
Print a nozzle check pattern. 
U  “Checking for clogged nozzles” on page 79 
If a nozzle check pattern is printed, the printer has not 
malfunctioned. Check the following. 
U  “Cannot Print from the Printer Driver” on page 
91 
If the nozzle check pattern is not printed correctly, the 
printer may require repair. 
Contact your dealer or Epson Support.
Cannot Print from the Printer Driver
oIs the cable plugged in properly?
Make sure the printer's interface cable is securely 
plugged into the correct terminal of the computer
and the printer. Also, make sure the cable is not 
broken nor bent. If you have a spare cable, try 
connecting with the spare cable.
oDoes the interface cable specification match 
the specifications for the computer?
Make sure the interface cable specifications match 
the specifications for the printer and the computer. 
U  “Specifications Table” on page 104
oIs the interface cable connected directly to 
the computer?
If you use a printer switching device or extension 
cable between the printer and the computer, you may 
not able to print depending on the their
combinations. Connect the printer and the computer 
directly with the interface cable and check if you can 
print normally.
oWhen using a USB hub, is it being used 
correctly?
In the USB specification, daisy-chains of up to five USB 
hubs are possible. However, we recommend that you 
connect the printer to the first hub connected directly
to the computer. Depending on the hub you are 
using, the operation of the printer may become 
unstable. If this should occur, plug the USB cable
directly into your computer's USB port.
oIs the USB hub recognized correctly?
Make sure the USB hub is recognized correctly on the
computer. If the USB hub is recognized correctly, 
unplug all of the USB hubs  from the computer's USB 
port, and then connect the printer's USB interface
connector directly to the computer's USB port. Ask the 
USB hub manufacturer about USB hub operation.
oIs the printer icon list ed in the Devices and 
Printers, Printers, or Printers and Faxes folder
(Windows)?
If the printer icon is not listed, the printer driver is not 
installed. Install the printer driver.
oDoes the printer port setting match the 
printer connection port? (Windows)
Check the printer port. 
Click the  Ports tab in the printer driver’s Properties 
screen, and check the  Print to the following 
port(s) . 
❏ USB: USB xxx (x stands for the port number) for 
the USB connection 
❏ Network: The correct IP address for the network 
connection 
If it is not indicated, the printer driver is not installed 
correctly. Delete and rein stall the printer driver. 
U  “Uninstalling the printer driver” on page 38
oIs the printer added to the printer list? (Mac 
OS X)
Click the Apple Menu, the  System Preferences 
folder, and then the  Print & Fax folder. 
If the printer name is not  displayed, add the printer.
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							You cannot print under the network 
environment.
oConnect the printer directly to the computer 
using a USB cable, and then try to print.
If you can print via USB, there are some problems on 
the network environment. See the  Network Guide 
(PDF). If you cannot print vi a USB, see the appropriate 
section in this User's Guide.
The printer has an error.
oCheck the lights in the control panel.
U  “Lights” on page 87
The printer stops printing.
oIs the status of print queue Pause? (Windows)
If you stop printing or the printer stops printing 
because of an error, the print queue enters a  Pause 
status. You cannot print in this status. 
Double-click the printer icon in the  Devices and 
Printers , Printers, or Printers and Faxes folder; if 
printing is paused, deselect  Pause Printing in the 
Printer  menu.
oIs printing paused? (Mac OS X)
Mac OS X 10.5 and 10.6: 
If you click  Pause Printer in Print & Fax, the printer 
does not start printing until it is released. 
(1) Click the Apple Menu, the  System Preferences 
folder, and then the  Print & Fax folder. 
(2) Double-click the paused printer. 
(3) Click  Resume Printer. 
Mac OS X 10.4: 
If you click  Stop Jobs in the Printer Setup Utility, the 
printer does not start printing until it is released. 
(1) Double-click the  Applications folder, the Utilities 
folder, and then  Printer Setup Utility. 
(2) Double-click the paused printer. 
(3) Select the paused job and click  Start Jobs. 
If  Printer Setup Utility is displayed in the Dock, you 
can follow the steps below. 
(1) Click the  Printer Setup Utility icon in the Dock. 
(2) Double-click the paused printer. 
(3) Select the paused job and click  Start Jobs.
Your problem is not listed here.
oDecide whether the trouble is caused by the 
printer driver or the application. (Windows)
Perform a test print from the printer driver so that you 
can check that the connection between the printer
and computer is correct and the printer driver settings 
are correct. 
(1) Make sure that the printe r is turned on and in ready 
status, and load A4 or larger paper. 
(2) Open the  Devices and Printers, Printers and 
Faxes , or Printers folder. 
(3) Right-click the target printer icon, and select 
Properties . 
(4) On the  General tab, click the Print Test Page 
button. 
After a while the printer starts to print a test page. 
❏ If the test page is printed correctly, the 
connection between the printer and computer is 
correct. Go to the next section. 
❏ If the test page is not printed correctly, check the 
items above again. 
U  “You cannot print (because the printer does 
not work)” on page 91 
The “Driver Version” shown on the test page is the 
version number of the Windows internal driver. This
differs from the Epson printer driver version that you 
installed.
The printer sounds like it is  
printing, but nothing prints
oDid you replace ink cartridges while the 
printer was off?
If ink cartridges are replaced when the printer is off, 
the printer will be unable to correctly determine the
ink level, with the result the ink lights may fail to turn 
on when the cartridges require replacement and the 
printer may fail to print norm ally. Be sure to follow the 
procedure described in this manual when replacing 
ink cartridges. 
U  “Replacing Ink Cartridges” on page 83
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							oHas the printer been left unused for a long 
time?
If the printer has not been used for a long time, the 
nozzles may have dried up and have been clogged. If 
the printer has been left unused for an extended
period, check that the print head nozzles are not 
clogged before resuming printing. If the nozzles are 
clogged, perform head cleaning. 
U  “Checking for clogged nozzles” on page 79
Print Quality/Print Results
Print quality is poor, uneven, too 
light, or too dark.
oAre the print head nozzles clogged?
If the nozzles are clogged, specific nozzles do not fire 
ink and the print quality declines. Try printing a nozzle
check pattern. 
U  “Checking for clogged nozzles” on page 79 
Perform print head cleaning if the nozzles are 
clogged. 
U  “Head Cleaning” on page 80
oWas Print Head Alignment performed?
With bidirectional printing, the print head prints while 
moving left and right. If th e print head is misaligned, 
ruled lines may be misaligned accordingly. If vertical
ruled lines are misaligned with bidirectional printing, 
perform Print Head Alignment. 
U  “Correcting Print Misalignment (Print Head 
Alignment)” on page 82
oAre you using a genuine Epson ink cartridge?
This printer is developed for use with Epson ink 
cartridges. If you use non-Epson ink cartridges, the 
prints may smear, or the color of the printed image 
may be changed because the remaining ink level is
not correctly detected. Be sure to use the correct ink 
cartridge.
oAre you using an old ink cartridge?
The print quality declines when an old ink cartridge is 
used. Replace the old ink cartridge with a new one. We
recommend using the ink cartridge before the expiry 
date printed on the packaging (within six months 
after installing in the printer).
oAre the Media Type settings correct?
Print quality will be affected if the paper currently 
loaded in the printer does not match the  Media Type 
selected in the printer driver  Main tab (Windows) or 
Print screen (Mac OS X). Be sure to match the media
type setting with the paper that is loaded in the
printer.
oIs Off selected for Auto Ink Density 
Optimization?
Inconsistencies may develop in the density of the ink 
inside the cartridges when O ff is selected for Auto Ink 
Density Optimization. Perform Ink Density
Optimization. 
U  “Performing Ink Density Optimization” on page 
82 
We normally recommend that  you select On for Auto 
Ink Density Optimization. 
U  “Adjusting Auto Ink Density Optimization 
Settings” on page 81
oIs print speed currently prioritized over print 
quality?
Print quality may decline slight ly if priority is given to 
speed using  Print Quality › Quality Options in the 
printer driver. For better quality prints, choose 
settings that assign priority to quality.
oWas color management performed?
Perform color management. 
U  “Color Management Printing” on page 72
oHave you compared the printing result with 
the image on the display monitor?
Since monitors and printers produce colors 
differently, printed colors will not always match 
on-screen colors perfectly.
oIs there enough ink?
The print quality may decline when the ink is low. We 
recommend replacing the ink cartridge with a new 
one. If there is a difference in color after replacing the
ink cartridge, try performing head cleaning a few 
times. 
Tip: The amount of ink remaining can be viewed in the 
EPSON Status Monitor window. 
Windows:  U “Summary of the Utility Tab” on page 
36 
Mac OS X:  U “Epson Printer Utility 4 Functions” on 
page 39
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							oAre you printing with PhotoEnhance (auto 
print quality adjustment)?
PhotoEnhance optimally enhances data that lacks 
appropriate contrast or sa turation for clear results 
when printing. As a result, colors in images printed
with PhotoEnhance may differ from those displayed 
on screen. 
U  “Auto Correct Color and Print Photos 
(PhotoEnhance)” on page 42
oDid you print a photograph or other color 
image on plain paper?
The type of paper used for color printing has a large 
effect on the quality of the results. Choose a paper 
(including special medias and plain paper) according 
to your intended purpose.
oDid you print on the wr ong side of the paper?
Special medias have a back (non-printable) side. Place 
the front (printable) side on top.
The color is not exactly the same as 
another printer.
oColors vary depending on the printer type 
due to each printer's characteristics.
Because inks, printer drivers, and printer profiles are 
developed for each printer  model, the colors printed 
by different printer models  are not exactly the same. 
You can achieve similar colors with the same color 
adjustment method or the same gamma setting by
using the printer driver. 
U  “Color Management Printing” on page 72
The print is not positioned properly 
on the paper.
oHave you specified the print area?
Check the print area in the settings of the application 
and the printer.
oIs the paper size setting correct?
If the  Paper Size setting in the printer driver and the 
size of the loaded paper do not match, the print may 
not be where you want it, or part of it may be cut off. In
this case, check the print settings.
Vertical ruled lines are misaligned.
oIs the print head misaligned? (in bidirectional 
printing)
With bidirectional printing, the print head prints while 
moving left and right. If th e print head is misaligned, 
ruled lines may be misaligned accordingly. If vertical 
ruled lines are misaligned with bidirectional printing, 
perform Print Head Alignment. 
U  “Correcting Print Misalignment (Print Head 
Alignment)” on page 82
The printed surfac e is scuffed or 
soiled.
oIs the paper too thick or too thin?
Check that the paper specifications are compatible 
with this printer. For information about the media 
types and appropriate settings for printing on paper 
from other manufacturers or when using RIP software,
see the manual supplied with the paper, or contact 
the dealer of the paper or the manufacturer of the RIP.
oIs the paper creased or folded?
Do not use old paper or paper with folds in it. Always
use new paper.
oIs the paper wavy or slack?
Cut sheets become wavy or slack due to changes in 
temperature or humidity which may result in the
printer being unable to recognize the paper size
correctly. Flatten the paper before loading it in the 
printer, or use new paper.
oIs the print head scuf fing the print surface?
The print head may scuff the print surface if thick 
paper is used. In this event, adjust printer driver
settings as described below. 
Windows: 
Open the  Utility tab, click Speed and Progress, and 
select  Reduce scraping. 
Mac OS X: 
Select  Thick paper in the Extension Settings tab.
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							oAre you printing from a 
PictBridge-compatible device?
If the print surface is scuffed or soiled when you print 
from a digital camera or other PictBridge device, print 
in “reduce scraping” mode. 
(1) Turn the printer off. 
(2) With the PictBridge-compatible device connected, 
press the  P button while pressing the H button. 
(3) Release the buttons when the printer  P light starts 
to flash.“reduce scraping” mode is now in effect. 
It will remain in effect until the printer is turned off.
oIs the Inside of the printer dirty?
There may be dirt on the rollers. Pass (feed and eject) 
paper through the printe r to clean the rollers. 
U  “Cleaning the Inside of the Printer” on page 86
The paper is creased.
oAre you using the printer at normal room 
temperature?
Epson special media should be used at normal room 
temperature (temperature:  15 to 25 °C, humidity: 40 
to 60 %). For information about paper such as thin 
paper from other manufacturers that requires special
handling, see the manual supplied with the paper.
Too much ink is fired.
oAre the Media Type settings correct?
Make sure that the printer driver 's  Media Type 
settings match the paper that you are using. The
a m o u n t  o f  i n k  t o  b e  f i r e d  i s  c o n t r o l l e d  a c c o r d i n g  t o  t h e 
media type. If the settings do not match the paper 
loaded, too much  ink may be fired.
oDid you shake the ink cartridge before 
installing it in the printer?
The printer uses pigment inks, which require that the 
ink inside the cartridge be  mixed before the cartridge 
is installed. 
U  “Replacing Ink Cartridges” on page 83
Margins appear in borderless 
printing.
oAre the settings for the print data in the 
application correct?
Make sure that the paper settings in the application 
are correct as well as in the printer driver. 
U  “Borderless printing” on page 48
oAre the paper settings correct?
Make sure that the paper settings of the printer match 
the paper that you are using.
oHave you changed the amount of 
enlargement?
Adjust the amount of enlargement for borderless 
printing. Margins may appear if you set the amount of 
enlargement to  Min. 
U  “Borderless printing” on page 48
oIs the paper stored correctly?
The paper may expand or contract if it is not stored 
correctly so that margins appear even when 
borderless is set. See the manual supplied with the 
paper for more information on the storage method.
oAre you using paper that supports borderless 
printing?
Paper that does not support borderless printing may 
expand or contract while printing so that margins 
appear even when borderless is set. We recommend 
using paper that is designed to support borderless
printing. 
U  “Supported Media” on page 99
Unable to Feed or Eject Paper
oIs the paper loaded in the correct position?
See the following for the correct paper loading 
positions. 
U  “Loading Cut Sheets” on page 19 
U  “Loading and Cutting Roll Paper” on page 23 
U  “Loading and Removing CDs and DVDs” on page 
25 
If the paper is loaded correctly, check the condition of 
the paper that you are using.
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							oIs the paper loaded in the correct direction?
Load cut sheets vertically. If the paper is not loaded in 
the correct orientation, the printer will not recognize
the paper or feed it correctly, resulting in errors. 
U  “Loading Cut Sheets” on page 19
oIs the paper creased or folded?
Do not use old paper or paper with folds in it. Always 
use new paper.
oIs the paper damp?
Do not use paper that is  damp. Also, Epson special 
media should be left in the bag until you intend to use
it. If it is left out for a lo ng time, the paper curls up and 
gets damp so that it does not feed properly.
oIs the paper wavy or slack?
Cut sheets become wavy or slack due to changes in 
temperature or humidity, which may result in the
printer being unable to recognize the paper size 
correctly. Flatten the paper before loading it in the 
printer, or use new paper.
oIs the paper too thick or too thin?
Check that the paper specifications are compatible
with this printer. For in formation about the media 
types and appropriate settings for printing on paper 
from other manufacturers or when using RIP software,
see the manual supplied with the paper, or contact 
the dealer of the paper or the manufacturer of the RIP.
oAre you using the printer at normal room 
temperature?
Epson special media should be used at normal room 
temperature (temperature:  15 to 25 °C, humidity: 40 
to 60 %).
oThe rollers inside the printer may be dirty.
If a cleaning sheet is provided with the paper, pass
(feed and eject) it through the printer to clean the 
rollers. 
U  “Cleaning the Inside of the Printer” on page 86
oIs paper jammed in the printer?
Open the printer cover of the printer and check that 
there are no paper jams or foreign objects in the 
printer. If paper is jammed, see below and clear the
jammed paper.
Paper from the Auto Sheet  
Feeder Jams
To resolve the jam, follow the steps below:
Note: 
Do not use force. Attempting  to forcibly remove jammed 
paper could damage the printer.
A
Slowly pull the jammed paper from the printer.
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							B
Open the printer cover and slowly pull the 
jammed paper out of the printer.
C
After removing the paper, close the printer cover 
and press the  ) button to cancel the error.
D
If you are unable to remove the paper, contact 
your dealer or Epson Support.
Jammed Fine Art Media
To remove jammed paper, follow the steps below:
A
Press the  M button for three seconds or more to 
eject the paper from the rear of the printer.
B
Pull the paper out from the back of the printer.
C
After removing the paper, press the  M button to 
cancel the error.
D
If you are unable to remove the paper, turn the
printer off and slowly pull the paper out from the 
back of the printer. 
If the paper can not be pulled out from the back 
but can be removed from the front, pull the paper 
out from the front.
Note: 
Attempting to forcibly re move jammed paper could 
damage the printer.
E
If you are unable to remove the paper, contact 
your dealer or Epson Support.
Thick Paper or a CD or DVD Is  
Jammed
To resolve the jam, follow the steps below: 
A disc appears in the illustration, but the same 
procedure applies to paper. 
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							A
Pull the paper or disc out from the front.
B
After removing the jammed item, press 
the  ) button to cancel the error.
C
If you are unable to remove the item, contact 
your dealer or Epson Support.
Roll paper jam
To remove jammed paper, follow the steps below:
A
Press the  M button for three seconds or more to 
eject the paper from the rear of the printer.
B
Turn the knob on the roll paper holder to take up 
the excess paper.
C
Press the  M button to cancel the error.
D
If you are unable to remove the paper, turn the 
printer off and slowly pull the paper out from the 
back of the printer. 
If the paper can not be pulled out from the back 
but can be removed from the front, cut the paper
at the roll paper feeder and pull the paper out
from the front.
Note: 
Attempting to forcibly re move jammed paper could 
damage the printer.
E
If you are unable to remove the paper, contact 
your dealer or Epson Support.
Others
Color ink runs out  quickly even when 
printing in the Black mode or when 
printing black data.
oColor ink is consumed during the head 
cleaning process.
All nozzles are cleaned during head cleaning, using all 
colors of ink. (Even when  Black mode is selected, the 
ink for all colors is consumed while cleaning.)) 
U  “Head Cleaning” on page 80
The printer status may not be 
displayed correctly when using
EPSON Status Monitor 3 over a 
network.
oEpson Network Utility may not be installed. 
(Windows)
Select  Epson Network Utility from the Software List 
on the software disc supplied with the printer and 
install.
The Printer Shakes and Makes Noise
oWait for the current operation to end.
If the  P light flashes while the printer shakes and 
makes noise, Auto Ink Density Optimization is in 
progress. Wait for the process to stop; this may take
from 15 seconds to 3 minutes, depending on 
conditions. 
U  “Ink Density Optimization” on page 81
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							Appendix
Supported Media
The following media can be used with this printer. 
We recommend you use Epson special media for high-quality printing results.
Tip: 
For information about the media types and appropriate settings  for printing on paper other than Epson special media or 
when using raster image processing (RIP) software, see the manual  supplied with the paper, or contact the dealer of the paper 
or the manufacturer of the RIP.
Item descriptions
Name: Describes the media name. 
Size: Describes the size for cut shee t media or the width for roll paper. 
Capacity: Describes how many sheets can be loaded in the auto sheet feeder. For cut sheets only. 
Source: Describes the source fr om which paper is loaded. 
Borderless: Describes whether borderless printing is available. 
ICC Profile: Describes the ICC profile for the media. The file  name of the profile is used as the profile name in the 
printer driver or the application. 
Media Type: Describes the media type selected in the printer driver. 
Epson Stylus Photo R2000     User's Guide 
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							Epson Special Media
NameSizeCapaci 
ty
Sour
ce
Bord
erles 
s
ICC ProfileMedia Type 
(Printer Driver) 
Premium Glossy 
Photo Paper 
13 × 18 
cm (5 × 7 
in.) 
30 Sheet ✓ SPR2000 Epson Premium 
Glossy.icc 
Epson Premium 
Glossy 
16 : 9 
wide (102
× 181
mm) 
20 
10 × 15 
cm (4 × 6 
in.) 
30 
A4 30 
A3 10 
A3+ 10
329 mm 
(A3+) 
-Roll 
Paper 
Glossy Photo Paper 13  ×  18 
cm (5 × 7
in.) 
30 Sheet ✓ SPR2000 Epson Glossy.icc Epson Glossy 
10 × 15 
cm (4 × 6 
in.) 
30 
A4 30 
Premium 
Semigloss Photo 
Paper 
10 × 15 
cm (4 × 6 
in.) 
30 Sheet ✓ SPR2000 Epson Premium 
Semigloss.icc 
Epson Premium 
Semigloss 
A4 30 
A3 10 
A3+ 10 
329 mm 
(A3+) 
-Roll 
Paper 
Photo Quality 
Inkjet Paper 
A4 100 Sheet - SPR2000 Epson Photo  Qlty IJP.icc Epson Photo 
Quality Ink Jet 
A3 50 
A3+ 50 
Matte 
Paper-Heavyweig 
ht 
A4 30 Sheet ✓ SPR2000 Epson Matte 
Paper-HW.icc 
Epson Matte 
A3 10 
A3+ 10
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