Epson R1800 Manual

							Solving Problems91
You’re having problems installing or using the printer software.
■Make sure your printer is turned on and its cable is securely connected at both 
ends. Follow the installation steps on the Start Here sheet, and make sure your 
system meets the requirements on page 103.
■Close other programs, including screen savers and virus protectors, and install 
again.
■If you see an error message with Windows 2000, you may not have software 
installation privileges. Contact your System Administrator.
■If you’re using Windows and the USB port, make sure your system was not 
upgraded from Windows 95; the USB driver may not install correctly.
■If you’re using Windows Vista, you cannot connect the printer using a FireWire 
cable; you must use a USB cable.
■If you’re printing over a network, see your on-screen Reference Guide for 
instructions on configuring your printer for use on a network.
■In Windows, make sure your printer is selected as the default printer in the 
Printers utility. 
Printer Problems
Only the green Ppower light is on, but nothing prints.
■Make sure the interface cable is securely connected at both ends and meets the 
system requirements on page 103.
■Run a printer check as described on page90. If the test page prints, make sure 
your software is installed correctly. 
■If you’re printing on a network, make sure you set up your printer for network 
printing, as described in your on-screen Reference Guide.
The printer sounds as though it is printing, but nothing prints.
■The print head may need cleaning; see page 73 for instructions.
■The printer won’t operate properly if it’s tilted or at an angle. Place it on a flat, 
stable surface. 
						

							92Solving Problems
Your printer makes noise when you turn it on or after it has been sitting for 
awhile.
Your printer is performing routine maintenance.
Printing is too slow.
Make sure your system meets the recommended requirements listed on page 103. 
You may also need to:
■Clear space on your hard drive or run a defragmentation utility.
■Close open programs that you’re not using.
■Increase your system’s memory (RAM).
For the fastest printing:
■Select Draft (Windows) or set the Quality/Speed slider to Speed (Macintosh).
■Turn High Speed on and turn Finest Detail off, if available.
■If your printer is connected to a USB hub, disconnect any unused USB devices. 
Use a Hi-Speed USB 2.0 cable connected to a Hi-Speed USB 2.0 port. 
						

							Solving Problems93
Quality Problems
You see banding (light lines).
■Clean the print head; see page 73 for 
instructions. 
■Select a higher print quality and turn off 
High Speed mode; see page 29 (Windows) 
or page 36 (Macintosh).
■Select the correct Type or Media Type 
setting for your paper; see page 38.
■Make sure the printable side of the paper is face-up; it’s usually whiter or shinier.
■The ink cartridges may need replacing; see page 76.
■Align the print head as described on page 80.
Your print is blurry or smeared.
■Make sure your paper isn’t damp, curled, or 
loaded face-down (load new paper face-up). 
■Use a support sheet with special paper, or 
try loading your paper one sheet at a time.
■Make sure your paper meets the 
specifications listed in the on-screen 
Reference Guide. 
■Use Epson papers for proper saturation and absorption of Epson inks. If you use a 
paper not listed under the supported paper types, you may see smears, roller 
marks, misting, or other problems in your printouts; see page 11.
■Align the print head as described on page 80.
■Select the Thick paper checkbox in your printer software. Access the setting from 
the printer settings window as follows:
Windows: Click 
Maintenance and select Printer and Option Information. 
Mac OS X: Select 
Extension Setting from the pop-up menu. 
						

							94Solving Problems
Your printout is faint or has gaps.
■Clean the print head; see page 73 for 
instructions. 
■The ink cartridges may be old or low on 
ink; see page 76. 
■Select the correct Type (Windows) or 
Media Type (Macintosh) in the printer 
driver; see page 38.
■Make sure your paper isn’t damaged, old, dirty, or loaded face-down. For best 
results, use genuine Epson paper.
Caution: Don’t open Epson Status Monitor, pause printing, or respond to any ink 
messages when your printer is printing. This may cause your printer to pause and 
leave an uneven surface on your printout. If your ink is running low, wait until 
printing finishes before checking ink levels or attempting to replace a cartridge. If 
you must replace an ink cartridge in the middle of a print job, the quality of your 
printout may decline. For best results, check your ink levels and replace ink 
cartridges, if necessary, before printing large or high-resolution print jobs.
Your printout is grainy.
■Use a higher quality paper or select a higher print quality (for Windows, see 
page 29; for Macintosh, see page 36).
■Align the print head as described on page 80.
■Increase the image resolution or print it in a smaller size; see your software 
documentation.
■Make sure you’re not printing a PostScript® file.
You see wrong or missing colors.
■Make sure Color ink is selected (Macintosh), even when printing black and white 
photographs.
■Clean the print head; see page 73 for instructions. 
■The ink cartridges may be old or low on ink; see page 76.
■Try turning off PhotoEnhance (Windows). Also check if you’re using a special 
effect that alters image colors, like Sepia. 
						

							Solving Problems95
■Change the Gamma setting (Macintosh). See page 36.
■Your printed colors can never exactly match your on-screen colors. However, you 
can use a color management system to get as close as possible. See the Photoshop 
color management instructions on page 49. If your photos have a dark, 
underexposed and/or yellow-brown cast or a light, overexposed and or light-blue 
cast after using color management, see the solutions on page 58. 
Paper Problems
Paper doesn’t eject fully or is wrinkled.
■If the paper doesn’t eject fully, you may have set the wrong paper size. Press the 
)paper button to eject the paper, then select the correct paper size.
■If it’s wrinkled when it ejects, the paper may be damp or too thin. Load new 
paper.
Paper sheets don’t feed correctly.
■If paper doesn’t feed or multiple pages feed, remove it from the sheet feeder. Fan 
the edges of the sheets, reload them against the right side of the feeder, and slide 
the left edge guide against the paper, but not too tightly. Don’t load paper above 
the arrow on the left edge guide. 
■If you are loading multiple sheets of matte paper that are larger than letter-size, 
use the matte paper support. See page 15. 
■Paper dust may have built up on the paper rollers. Use Epson Ink Jet Printer 
Cleaning Sheets (part number S041150) to clean the rollers.
Caution: Do not use the cleaning sheets that come with Epson special papers; 
they may jam inside your printer.
Follow these steps to clean the paper rollers:
1. Remove any paper loaded in the printer’s sheet feeder.
2. Remove the instruction sheet from the sticky side of the cleaning sheet.
Caution: Do not follow the loading instructions on the sheet; they are not correct 
for your printer. Follow the steps here instead. 
						

							96Solving Problems
3. Position the cleaning sheet in the printer’s sheet feeder as shown below. Make 
sure the sticky side of the cleaning sheet is face-up.
4. Press the 
)paper button to feed the sheet through the printer.
5. When the sheet ejects, repeat steps 3 and 4 to feed the sheet through two more 
times. Then discard the cleaning sheet.
Paper sheets jam in the printer.
Press the )paper button to eject the jammed paper. If that doesn’t work, try the 
following:
1. Turn off the printer.
2. Remove any jammed paper from the printer’s output tray. 
						

							Solving Problems97
3. Remove any jammed paper from the sheet feeder or open the printer cover and 
remove any paper jammed inside. 
Roll paper doesn’t feed correctly or jams in the printer.
■Cut the end of the paper straight across. If the edge is uneven or frayed, the paper 
won’t feed smoothly.
■If the roll paper end is curled, place the end inside a folded sheet of paper and roll 
it backwards against the curl.
■Make sure the paper is loaded in the roll paper feeder, not the sheet feeder; see 
page 20.
■As you load the paper, gently hold it in the roll paper feeder and wait for it to 
load; don’t force the paper in.
■Select Roll as the Source (Windows) or the correct size and source of Roll Paper 
for the Paper Size (Mac OS X). Other settings will feed too much paper. See 
page 39 for instructions. 
■If extra paper feeds, press the zroll paper button for three seconds to rewind the 
paper all the way (repeat if necessary). If the )paper light is on, press the 
)paper button. Reload the paper as described on page 20. 
						

							98Solving Problems
CD/DVD Problems
You can’t insert the CD/DVD tray easily.
Don’t force the CD/DVD tray into the printer. Turn on your printer and follow all 
the steps beginning on page 66.
The CD/DVD tray ejects when you start a CD/DVD print job.
Follow the steps on page 66 to reinsert the CD/DVD tray. Make sure you press the 
)paper button to load the tray before sending your print job again.
The CD/DVD tray doesn’t eject after printing.
Gently pull out the tray and press the )paper button to turn off the )paper light.
Your design is not positioned correctly on the CD or DVD.
You need to adjust the print position in Epson Print CD; see page 70.
Miscellaneous Problems
The image is inverted, as if viewed in a mirror.
Turn off 
Mirror Image in the printer software or the mirror setting in your program. 
See page 29 (Windows) or page 36 (Macintosh) for instructions. 
The printer prints blank pages.
■Make sure your printer is selected in the Print window, or in the Macintosh 
Printer Setup Utility or Print Center.
■Clean the print head; see page 73 for instructions.  
						

							Solving Problems99
You see incorrect characters.
■Make sure the interface cable is securely connected at both ends and meets the 
system requirements on page 103. 
■Make sure your printer is selected in the Print window, or in the Macintosh 
Printer Setup Utility or Print Center.
■If you’re using a switch box or USB hub with your printer, connect the printer 
directly to your computer instead.
The margins are incorrect.
■Make sure the paper settings are correct for your paper size. See page 26 
(Windows) or page 31 (Mac OS X).
■Choose the correct margins for your paper size. The margins must be within the 
printable area of the page; see “Printer Specifications” in your on-screen Reference 
Guide.
■Place your paper against the right side of the feeder with the left edge guide snug 
against it. 
■Make sure the Borderless setting is set correctly for your margins; see page 39 for 
roll paper or page 45 for cut sheets.
Too many copies printed.
Make sure that the Copies option in your printer software or program is not set for 
multiple copies.
Image size/position is incorrect.
Make sure the paper and layout options are set correctly. 
						

							100Solving Problems
Uninstalling and Reinstalling Printer 
Software
You may need to uninstall and then reinstall your printer driver and utilities if, for 
example, you upgrade your Windows operating system. You don’t need to uninstall 
your other photo software or the Epson Reference Guide. 
Windows 
1. Click Start, and select Programs or All Programs.
2. Point to 
Epson or EPSON Printers, then select EPSON Printer Software 
Uninstall
.1
3. In the next window, select 
EPSON Stylus Photo R1800 and click OK. Then 
follow the on-screen instructions. 
In Windows Vista, when you see the User Account Control screen, click 
Continue, then go to step 4.
4. Restart your computer, then see the Start Here sheet to reinstall your software.
Mac OS X
1. Insert the Printer Software CD-ROM into your Macintosh.
2. Open the 
Epson CD-ROM desktop icon.
3. Scroll down until you see the 
Drivers folder.
4. Double-click the 
Drivers folder, double-click the English folder, then 
double-click the 
OSX folder.
5. Double-click the 
Installer icon.
If the Authenticate box appears, enter your password or phrase and click 
OK.
6. When the Installer window appears, select 
Uninstall from the pop-up menu in 
the upper left and click 
Uninstall.