Epson M200 Owners Manual
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• Do not putopened inkbottles inthe box with product. Before usingtheproduct: • Be sure toremove thetape from theprint head. • Be sure toset the transportation locktothe unlocked (printing)position: . If print quality hasdeclined whenyouprint again, cleanandalign theprint head. Parent topic:Cleaning andTransporting YourProduct Related concepts Print Head Cleaning Print Head Alignment 141
Solving Problems Check thesesections forsolutions toproblems youmay have using yourproduct. Checking forSoftware Updates Product StatusMessages Running aProduct Check Resetting ControlPanelDefaults Solving SetupProblems Solving Network Problems Solving Copying Problems Solving PaperProblems Solving Problems PrintingfromaComputer Solving PageLayout andContent Problems Solving PrintQuality Problems Solving Scanning Problems Solving Scanned ImageQuality Problems When toUninstall YourProduct Software Where toGet Help Checking forSoftware Updates Periodically, itsagood ideatocheck Epsons supportwebsite forfree updates toyour product software. Visit thedriver download siteatglobal.latin.epson.com/Soporte (websiteavailable inSpanish and Portuguese only). • Windows :Your printer software automatically checksforupdates. Youcanalso manually updatethe software byselecting Software Updatehere: • Accessing theWindows Desktopandright-clicking theproduct iconinthe Windows taskbar • On the Maintenance tabinthe printer settings window You canalso update thesoftware byselecting EPSONSoftware Updaterinthe EPSON orEPSON Software programgroup,accessible bythe Start button, oron the Start orApps screens, depending on your version ofWindows. • OS X:You canmanually updatethesoftware byopening theApplications >Epson Software folder and selecting EPSONSoftware Updater. 142
Parent topic:Solving Problems Product StatusMessages You canoften diagnose problems withyour product bychecking themessages onitsLCD screen. LCD screen message Condition/solution Paper jam Paper isjammed inthe product. Remove thejammed paperandpress the OK button toclear theerror. Paper jaminthe ADF Paper isjammed inthe ADF oran object isblocking thehole inthe front left corner ofthe product nexttothe scanner glass.Remove theobject or jammed paperandfollow theprompts onthe LCD screen toclear anyerror messages. Communication error Make surethecomputer isconnected toyour product andyour software is installed correctly. Printer error Turn theproduct off.Make surenopaper isjammed inthe product, thenturn the product backonagain. Ifthe error continues, contactEpsonforsupport. ADF error Scanner error Turn theproduct offand then back onagain. Ifthe error continues, contact Epson forsupport. A printers inkpad is The inkpad isnear theend ofits service life.Contact Epsonforsupport. (To nearing theend ofits continue printing,presstheOK button.) service life. A printers inkpad isat The inkpad isat the end ofits service life.Turn offthe product andcontact the end ofits service life. Epson forsupport. Recovery mode An error hasoccurred duringfirmware updating. Connectyourproduct using a USB cable andtryupdating thefirmware again.Ifyou stillreceive thiserror message, contactEpsonforsupport. Parent topic:Solving Problems Related references Paper JamProblems Document Jamsinthe Automatic Document Feeder Where toGet Help 143
Running aProduct Check Running aproduct checkhelpsyoudetermine ifyour product isoperating properly. 1. Disconnect anyinterface cablesconnected toyour product. 2. Load afew sheets ofplain paper inthe product. 3. Press the Ajustes button. 4. Press theupordown arrow buttons toselect Maintenance andpress theOK button. You seethisscreen: 5. Press theupordown arrow buttons toselect Nozzle Checkandpress the Iniciar button. After thenozzle pattern prints,youseethisscreen: 6. Dothe following, depending onthe results ofthe product check: • Ifthe page prints andthenozzle checkpattern iscomplete, theproduct isoperating properly.Any operation problemyoumay have could becaused byyour computer, cable,software, orselected settings. Checktheother solutions inthis book ortry uninstalling andreinstalling yourprinter software. • Ifthe page prints butthenozzle checkpattern hasgaps, cleanoralign theprint head. • Ifthe page doesnotprint, theproduct mayhave aproblem. Checktheother solutions inthis manual. Ifthey donot work, contact Epson. Parent topic:Solving Problems Related concepts Print Head Cleaning 144
Print Head Alignment When toUninstall YourProduct Software Related references Where toGet Help Resetting ControlPanelDefaults If you have aproblem withsettings onthe product controlpanel,youcanreset themtotheir factory defaults. Youcanchoose whichsettings toreset orreset themall. 1. Press the Ajustes button. 2. Press theupordown arrow buttons toselect Restore DefaultSettings andpress theOK button. You seeascreen likethis (M205 screen shown): 3. Press theupordown arrow buttons toselect oneofthese options andpress theOK button. • Reset Wi-FiSettings (M205)orReset Network Settings(M200):Restores allofthe default network settings. • Reset Allexcept Wi-FiSettings (M205)orReset Allexcept Network Settings (M200): Restores allofthe default settings onthe control panel,except forthe network settings. • Reset AllSettings :Restores allofthe default settings onthe control panel. You seeaconfirmation screen. 4. Select Yestoreset theselected settings.(SelectNoifyou want tocancel theoperation.) Parent topic:Solving Problems Solving SetupProblems Check thesesections ifyou have problems whilesetting upyour product. Noise AfterFilling theInk Software Installation Problems Parent topic:Solving Problems 145
Noise AfterFilling theInk If you hear noises fromyourproduct afterfilling theinktank withink,check theseexplanations: • The firsttime youfillthe tank withink,theproduct mustcharge itsprint head. Waituntilcharging finishes beforeyouturn offthe product, oritmay charge improperly anduseexcess inkthe next time you turn iton. Your product isfinished charging theprint head when the power lightstops flashing. • Ifthe products printhead stops moving ormaking noise,andthecharging processhasnotfinished, turn offyour product. Turnitback onand check tosee ifcharging isstill inprogress. Ifitis still in progress, contactEpsonforhelp. Parent topic:Solving SetupProblems Related concepts When toUninstall YourProduct Software Related references Windows SystemRequirements OS XSystem Requirements Related topics Refilling Ink Software Installation Problems If you have problems whileinstalling yourproduct software, trythese solutions: • Make sureyourproduct isturned onand anynecessary cablesaresecurely connected atboth ends. If you stillhave problems installingsoftware, disconnect thecable andcarefully followtheinstructions on the Start Here sheet. Alsomake sureyoursystem meetstherequirements foryour operating system. • Close anyother programs, includingscreensaversandvirus protection software,andinstall your product software again. • In Windows, makesureyourproduct isselected asthe default printerandthecorrect portisshown in the printer properties. • Ifyou seeanyerror message oryour software doesnotinstall correctly inWindows, youmay nothave software installation privileges.ContactyourSystem Administrator. Parent topic:Solving SetupProblems Solving Network Problems Check thesesolutions ifyou have problems settinguporusing yourproduct onanetwork. 146
Note: Breakdown orrepair ofthis product maycause lossofnetwork dataandsettings. Epsonisnot responsible forbacking uporrecovering dataandsettings duringorafter thewarranty period.We recommend thatyoumake yourownbackup orprint outyour network dataandsettings. Product CannotConnect toaWireless RouterorAccess Point Network Software CannotFindProduct onaNetwork Product DoesNotAppear inOS XPrinter Window Cannot PrintOver aNetwork Cannot ScanOveraNetwork Printing aNetwork StatusSheet Parent topic:Solving Problems Product CannotConnect toaWireless RouterorAccess Point If your product hastrouble findingorconnecting toawireless routeroraccess point,trythese solutions: • Make suretoplace yourproduct withincontact rangeofyour router oraccess point. Note: Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal object, suchasafiling cabinet. • Verify thatyour router oraccess pointisoperating correctlybyconnecting toitfrom yourcomputer or another device. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. • Check tosee ifaccess restrictions, suchasMAC address filtering,aresetonthe router oraccess point. Ifaccess restrictions areset, add your products MACaddress toyour routers address list.To obtain yourproducts MACaddress, printanetwork statussheet. Thenfollow theinstructions inyour router oraccess pointdocumentation toadd theaddress tothe list. • Ifyour router oraccess pointdoes notbroadcast itsnetwork name(SSID), followtheinstructions that came withyour product toenter yourwireless networknamemanually. • Ifyour router oraccess pointhassecurity enabled, determine thekind ofsecurity itis using andany required password orpassphrase forconnection. Thenmake suretoenter theexact WEPkeyorWPA passphrase correctly. • Check ifyour computer isrestricting theavailable wirelesschannels. Ifso, verify thatyour wireless access pointisusing oneofthe usable channels andchange toausable channel, ifnecessary. Parent topic:Solving Network Problems 147
Network Software CannotFindProduct onaNetwork If EpsonNet Setupcannot findyour product onanetwork, trythese solutions: • Make sureyourproduct isturned onand connected toyour network. Verifyconnection usingyour product controlpanel. • Check ifyour network name(SSID) contains non-ASCII characters. Yourproduct cannotdisplay non- ASCII characters. • Ifnecessary, reinstallyourproduct software andtryrunning EpsonNet Setupagain: 1. Reset yourproducts networksettingstotheir factory defaults. 2. Windows only:uninstall yourproduct software. 3. Initialize yourrouter following theinstructions inyour router documentation. Note: Ifyou arereading theseinstructions online,youwilllose your internet connection whenyou initialize yourrouter, sonote thenext stepbefore initializing it. 4. Download yourproduct software fromtheEpson website, orinstall itfrom theCD that came with your product usingtheinstructions onthe Start Here sheet. • Ifyou have replaced yourrouter, reinstall yourproduct software toconnect tothe new router. Parent topic:Solving Network Problems Related concepts When toUninstall YourProduct Software Product DoesNotAppear inOS XPrinter Window If your product doesnotappear inthe OS Xprinter window, trythese solutions: • Turn yourproduct off,wait 30seconds, thenturnitback onagain. • Ifyou areconnecting theproduct wirelessly viaEpsonNet SetupandtheWiFi lightonyour product is not solid green (M205), makesureyourproduct software wasinstalled correctly. Ifnecessary, reinstall your software. Parent topic:Solving Network Problems Cannot PrintOver aNetwork If you cannot printover anetwork, trythese solutions: • Make surethatyour product isturned on. 148
• Make sureyouinstall yourproducts networksoftware asdescribed inyour product documentation. • Print anetwork statussheetandverify thatthenetwork settingsarecorrect. Ifthe network statusis Disconnected ,check anycable connections andturn your product offand then onagain. • Ifyou areusing TCP/IP, makesuretheproducts IPaddress isset correctly foryour network. Ifyour network doesnotassign IPaddresses usingDHCP, setthe IPaddress manually. • Make sureyourcomputer andproduct areboth using thesame wireless network. • Ifnetwork printingisslow, printanetwork statussheetandcheck thesignal strength. Ifitis poor, place your product closertoyour router oraccess point. Note: Avoidplacing yourproduct nearamicrowave oven,2.4GHz cordless phone,orlarge metal object, suchasafiling cabinet. • Check tosee ifyour wireless routeroraccess pointhasanenabled PrivacySeparator functionthatis preventing printingfromadevice overthenetwork. Seeyour router oraccess pointdocumentation for instructions ondisabling thePrivacy Separator function. • Check yourwired LANrouter oraccess pointtosee ifthe LED forthe port towhich yourproduct is connected ison orflashing (M200).Ifthe link LED isoff, trythe following: • Make suretheEthernet cableissecurely connected toyour product andtoyour router, access point, switch, orhub. • Try connecting yourproduct toadifferent portoradifferent router,access point,switch, orhub. • Try connecting withadifferent Ethernet cable. • Try printing toyour product fromanother computer onthe network. • Ifyou areconnecting theproduct viaEpsonNet SetupandtheWiFi lightonyour product isnot solid green (M205), makesureyourproduct software wasinstalled correctly. Ifnecessary, reinstallyour software. Parent topic:Solving Network Problems Related tasks Printing aNetwork StatusSheet Cannot ScanOveraNetwork If you cannot startEpson Scanforscanning overanetwork, trythese solutions: • Ifyou cannot scanfromyourproduct controlpanel,makesureyourestarted yourcomputer after installing theproduct software. MakesuretheEvent Manager programisnot being blocked byyour firewall orsecurity software. 149
• Ifyou arescanning alarge original atahigh resolution, anetwork communication errormayoccur. Try scanning againatalower resolution. • Ifnetwork communication wasinterrupted whilestarting EpsonScan,exitEpson Scan,waitafew seconds, andrestart it.IfEpson Scancannot restart, turnoffyour product, turnitback on,and try restarting EpsonScanagain. • Check theconnection settingandtesttheconnection usingEpson ScanSettings: Windows 8.x:Navigate tothe Apps screen andselect EPSON ScanSettings .Make surethe Connection settingisset toNetwork ,then clicktheTest button. Windows (otherversions) :Click orStart >All Programs orPrograms >EPSON >EPSON Scan >EPSON ScanSettings .Make suretheConnection settingisset toNetwork ,then clickthe Test button. OS X:Open theApplications folder,clickEpson Software ,and click EPSON ScanSettings .Make sure theConnection settingisset toNetwork ,then clicktheTest button. • Make suretheoption selected asthe Timeout Settinginthe Epson ScanSettings program islong enough tocomplete scanningoveranetwork. • You may need todisable thefirewall andanyanti-virus softwareonyour wireless routeroraccess point. Parent topic:Solving Network Problems Related tasks Printing aNetwork StatusSheet Related topics Scanning Printing aNetwork StatusSheet You canprint anetwork statussheettohelp youdetermine thecauses ofany problems youmay have using yourproduct onanetwork. 1. Press the Ajustes button. 2. Press theupordown arrow buttons toselect Wi-FiSettings (M205)orNetwork Settings(M200), and press theOK button. 3. Doone ofthe following toprint thenetwork statussheet: • M205 :Press theupordown arrow buttons toselect PrintWi-Fi Status Sheetandpress theOK button. 150