Epson Aculaser M4000N User Manual

AcuLaser M4000 Series Users Guide
Troubleshooting161
The printed image is light or faint
The non-printed side of the page is dirty
Print quality decreased
Cause What to do
Your paper may be moist or damp. Do not store your paper in a humid or damp environment.
The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver or the 
printer’s control panel menus. To modify the Toner Save mode 
using the printer driver, select the Advanced button in the Basic 
Settings tab, and click...

AcuLaser M4000 Series Users Guide
Troubleshooting162
Memory Problems
Insufficient memory for current task
Insufficient memory to print all copies
Cause What to do
The printer has insufficient memory for current task. Add more memory for a permanent solution or lower print 
quality temporarily in the printer driver.
If RAM Disk is set to Maximum or Normal on the control panel, you 
can increase the available memory space by changing this 
setting to Off.
Cause What to do
The printer does not have...

AcuLaser M4000 Series Users Guide
Troubleshooting163
Paper Handling Problems
Paper does not feed properly
Problems Using Options
To confirm your options are installed correctly, print a status sheet. See “Printing a Status Sheet” 
on page 155 for details.
The message Invalid AUX /IF Card appears on the LCD panel
Feed jam when using the optional paper cassette
Cause What to do
The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes 
and the MP tray are set to the...

AcuLaser M4000 Series Users Guide
Troubleshooting164
An installed option cannot be used
Correcting USB Problems
If you are having difficulty using printer with a USB connection, see if your problem is listed 
below, and take any recommended actions.
USB connections
USB cables or connections can sometimes be the source of USB problems.
For best results, you should connect the printer directly to the computer’s USB port. If you must 
use multiple USB hubs, we recommend that you connect the printer to the...

AcuLaser M4000 Series Users Guide
Troubleshooting165
Checking printer software installation
When using Windows Vista, Vista x64, XP, XP x64, 2000, Server 2003, or Server 2003 x64, you must 
follow the steps in the Setup Guide packed with the printer to install the printer software. 
Otherwise, Microsoft’s Universal driver may be installed instead. To check if the Universal driver 
has been installed, follow the steps below.
1. Open the Printers folder, then right-click the icon of your printer.
2. Click...

AcuLaser M4000 Series Users Guide
Troubleshooting166
Note:
For the additional driver to be installed, please see the table below.
*The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows 
2003 Service Pack 1, or later.
Status and Error Messages
You can see the printer’s status and error messages on the LCD panel. For more information, see 
“Status and Error Messages” on page 80.
Canceling Printing
Press the +Cancel Job button on the printer’s control...

AcuLaser M4000 Series Users Guide
Troubleshooting167
Printing in the PostScript 3 Mode Problems
The problems listed in this section are those that you may encounter when printing with the 
PostScript driver. All procedural instructions refer to the PostScript printer driver.
The printer does not print correctly in the PostScript mode
The printer does not print
Cause What to do
The printer’s emulation mode setting is incorrect. The printer is set to the Auto mode by default, so that it can 
automatically...

AcuLaser M4000 Series Users Guide
Troubleshooting168
The printer driver or printer that you need to use does not appear in the 
Printer Setup Utility (Mac OS 10.3.x and 10.4.x) or Print Center (Mac OS 
10.2.x)
The font on the printout is different from that on the screen
The printer fonts cannot be installed
The edges of texts and/or images are not smooth
Cause What to do
The printer name has been changed. Ask the network administrator for details, then select the 
appropriate printer name.
The AppleTalk...

AcuLaser M4000 Series Users Guide
Troubleshooting169
The printer does not print normally via the USB interface
The printer does not print normally via the network interface
Cause What to do
For Windows users only
The Data Format setting in the printer’s Properties is 
not set to ASCII or TBCP.The printer cannot print binary data when it is connected to 
the computer via the USB interface. Make sure that the Data 
Format setting, which is accessed by clicking Advanced on the 
PostScript sheet of the...

AcuLaser M4000 Series Users Guide
Troubleshooting170
An undefined error occurs (Macintosh only)
Printing in the PCL6/5 Mode Problems
The problems listed in this section are those that you may encounter when printing in the PCL6 
mode. All procedural instructions, refer to the PCL6 printer driver.
The printer does not print
The printer does not print correctly in the PCL mode
The printer does not start manual duplex printing (PCL6 only)
Cause What to do
The version of the Mac OS that you are using is...