Epson Aculaser M4000N User Manual

AcuLaser M4000 Series Users Guide
Troubleshooting151
Note:
Confirm that the jammed paper is not still deep inside the printer.
4. Reinsert the paper cassette.
5. Open cover A and then close cover A again.
Note:
After opening and closing cover A, the error message is cleared.
 

AcuLaser M4000 Series Users Guide
Troubleshooting152
Paper Jam DM (Duplex Unit’s cover)
When a paper jam occurs in the location shown in the illustration below, the Paper Jam DM 
message appears on the printer’s LCD panel.
Follow these steps to clear paper jams in the Duplex Unit’s cover.
1. Press the unlock button to unlock the hooks. Then open the cover of the Duplex Unit.
 

AcuLaser M4000 Series Users Guide
Troubleshooting153
2. Gently remove the jammed paper inside the cover. Be careful not to tear the paper.
Note:
❏If paper is torn, be sure to remove all torn parts.
❏When you cannot remove jammed paper by this procedure, open cover A or cover B and remove the 
jammed paper as described in “Paper Jam A B (Cover A or B)” on page 143.
3. Close the Duplex Unit’s cover.
Note:
When the error is not cleared after doing the procedure above, remove the Duplex Unit from the printer...

AcuLaser M4000 Series Users Guide
Troubleshooting154
1. Open the stacker cover by pulling the tab at the top left of the cover.
2. Remove any paper you find jammed inside the Stacker as shown in the illustration below.
3. Close the Stacker cover.
 

AcuLaser M4000 Series Users Guide
Troubleshooting155
Printing a Status Sheet
To confirm the current status of the printer, and that the options are installed correctly, print a 
status sheet using the printer’s control panel or the printer driver.
To print a status sheet from the printer’s control panel, see “Printing a Status Sheet” on page 93.
To print a status sheet from the printer driver, for Windows, see “Printing a status sheet” on page 
173.
Operational Problems
The Ready light does not turn on...

AcuLaser M4000 Series Users Guide
Troubleshooting156
The optional product is not available
The remaining service life of the imaging cartridge is not updated (For 
Windows users only)
Printout Problems
The font cannot be printed
You may not be using the correct interface cable. If you are using the USB interface, use a Revision 2.0 cable.
Your application software is not properly set up for 
your printer.Make sure that the printer is selected in your application 
software.
Your computer system’s memory...

AcuLaser M4000 Series Users Guide
Troubleshooting157
Printout is garbled
Note:
If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified 
service representative.
The printout position is not correct
Graphics do not print correctly
Cause What to do
The interface cable may not be plugged in securely. Make sure that both ends of the interface cable are plugged 
in securely.
You may not be using the correct interface cable. If you are using the USB interface,...

AcuLaser M4000 Series Users Guide
Troubleshooting158
Transparencies are output blank from the MP tray
When there are errors while printing on transparencies, the Check Transparency error message is 
displayed on the LCD panel.
Remove the transparencies from the MP tray. Open and close the front cover. Confirm the paper 
type and size, and then load the correct type of transparencies.
Note:
❏When using transparencies, load them in the MP tray and set the Paper Type setting to Transparency 
in the printer...

AcuLaser M4000 Series Users Guide
Troubleshooting159
Print quality or tone is uneven
Half-tone images print unevenly
Toner smudges
Cause What to do
Your paper may be moist or damp. Do not store paper in a humid or damp environment.
The imaging cartridge may be near the end of its 
service life.If the message on the LCD panel or in EPSON Status Monitor 
indicates that the imaging/toner cartridge is near the end of 
its service life, replace the imaging cartridge. See “Imaging 
Cartridge” on page 122.
For...

AcuLaser M4000 Series Users Guide
Troubleshooting160
Areas are missing in the printed image
Completely blank pages are output
Cause What to do
Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the paper. The 
higher the moisture content in the paper, the lighter the 
printout. Do not store paper in a humid or damp environment.
You may not be using the correct type of paper for 
your printer.If the surface of your paper is too rough, printed characters 
may appear...