Epson AcuLaser CX21N User Manual

Other Problems351
Problems Using Options
To confirm your options are installed correctly, print a status sheet. See Printing a Status 
Sheet on page 356 for details.
Paper does not feed from the optional paper cassette
The paper guides are not set correctly. Make sure that the paper guides in all the paper 
cassettes are set in the correct paper size positions.
The paper source setting may not be correct. Make sure that you have selected the correct paper 
source in your application.
There may be no...

Other Problems352
Feed jam when using the optional paper cassette
An installed option cannot be used
Correcting USB Problems
If you are having difficulty using the product with a USB connection, see if your problem is 
listed below, and take any recommended actions.
USB connections
USB cables or connections can sometimes be the source of USB problems. Try the 
following solution.
For best results, you should connect the product directly to the computer’s USB port. If you 
must use multiple USB hubs, we...

Other Problems353
Windows operating system
Your computer must be a model pre-installed with Windows XP, Me, 98, 2000, or Server 
2003, a model that was pre-installed with Windows 98 and upgraded to Windows Me, or a 
model that was pre-installed with Windows Me, 98, 2000, or Server 2003, and upgraded to 
Windows XP. You may not be able to install or run the USB printer driver on a computer 
that does not meet these specifications or that is not equipped with a built-in USB port.
For details about your...

Other Problems354
Checking printer software in Windows Me or 98
If you canceled the plug-and-play driver installation in Windows Me or 98 before the 
procedure was complete, the USB printer device driver or the printer software may be 
incorrectly installed. Follow the directions below to ensure that the driver and printer 
software are installed correctly.
Note:
The screen shots shown in this section are taken from Windows 98. Windows Me screens may 
differ slightly.
1. Access the printer driver, see...

Other Problems355
If your drivers are correctly installed, EPSON USB Printer Devices should appear on 
the Device Manager menu.
If EPSON USB Printer Devices does not appear on the Device Manager menu, click the 
plus(+) sign beside Other devices to view the installed devices.
If USB Printer or EPSON AcuLaser CXXX appears under Other devices, the printer 
software is not installed correctly. Proceed to step 5.
If neither USB Printer nor EPSON AcuLaser CXXX appears under Other devices, click 
Refresh or...

Other Problems356
4. Under Other devices, select USB Printer or EPSON AcuLaser CXXX, click Remove, 
then click OK.
When the following dialog box appears, click OK, then click OK to close the System 
Properties dialog box.
5. Uninstall the printer software as explained in Uninstalling the Printer Software on page 
78. Turn the product off, restart your computer, then reinstall the printer software as 
described in the Setup Guide.
Printing a Status Sheet
To confirm the current status of the product, and...

Other Problems357
You can also print the status sheet from the printer driver.
Note for Windows users:
The status sheet which is printed from the printer driver has less information than the status 
sheet which is printed from the printers control panel if the EPSON Status Monitor is 
installed.
Note for Mac OS X users:
The status sheet which is printed from EPSON Remote Panel in the printer driver has less 
information than the status sheet which is printed from the printers control panel.
 

Customer Support358
Appendix A 
Customer Support
New :See comments to select sections  you need. T he word other  indicates  products  exept for inkjet,  SPC, P age, and  SIDM.
Contacting Customer Support
New :F or All products
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the 
troubleshooting information in your product documentation, contact customer support 
services for assistance. If customer support for your area is not listed below,...

Technical Specifications359
Appendix B 
Technical Specifications
Paper
Since the quality of any particular brand or type of paper may be changed by the 
manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always 
test samples of paper stock before purchasing large quantities or printing large jobs.
Available paper types
* Use recycled paper only under normal temperature and humidity conditions. Poor quality paper may reduce 
print quality, or cause paper jams and other...

Technical Specifications360
❏Printed paper on which printing has been done by any other color laser printers, 
black-and-white laser printers, color copiers, black-and-white copiers, ink jet printers, or 
thermal transfer printers
❏Carbon paper, carbonless paper, thermal-sensitive paper, pressure-sensitive paper, 
acid paper, or paper that uses high-temperature-sensitive ink (around 180°C)
❏Labels that peel easily or labels that do not cover the backing sheet completely
❏Coated paper or special...